• Code: 31.03.30
• Description: Document feeder pick motor error. The document feeder pick motor is not turning.
• Remedy: 1. Verify that the paper meets the product specifications. 2. Make sure that the feed tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Open and close the top cover to see if the pick motor turns without posting this error. If the motor turns, then the motor is good. 5. Verify that the motor cables are connected. 6. Re-seat the document feeder to the scanner control board (SCB). 7. Replace the document feeder assembly.

• Code: 31.03.31
• Description: Document feeder motor stall. The document feeder feed motor is not turning.
• Remedy: 1. Verify that the paper meets the product specifications. 2. Make sure that the feed tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Verify that the motor cables are connected. 5. Re-seat the document feeder to the scanner control board (SCB). 6. Replace the document feeder assembly.

• Code: 31.03.32
• Description: The document feeder de-skew motor is not turning.
• Remedy: 1. Verify that the paper meets the product specifications. 2. Make sure that the input tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Verify that the motor cables are connected. 5. Re-seat the document feeder to scanner control board (SCB) cables. 6. Replace the document feeder assembly.

• Code: 31.03.33
• Description: Backside scanner calibration area dirty. The white area used for backside scanner calibration is dirty.
• Remedy: 1. Remove the white background and clean it. 2. Clean the backside scanner glass. 3. If issue remains replace the document feeder assembly.

• Code: 31.03.34
• Description: Background missing. The removable background for the backside scanner is either missing or not fully snapped into place.
• Remedy: 1. Remove the white background and clean it. 2. Clean the backside scanner glass. 3. If issue remains replace the document feeder assembly. No action necessary.

• Code: 31.13.00
• Description: Document feeder multi-pick error. A multiple pick error was reported by the document feeder assembly.
• Remedy: 1. Open the document feeder cover, pull ALL the sheets back into the tray and then resume the job. 2. Verify that the paper meets the product specifications. 3. Make sure that the input tray is not overloaded and the tray guides are properly aligned to both edges of the media. 4. Check and clean the rollers and separation pad, and test the registration sensor. If needed, replace pickup roller assembly and separation pad. 5. Verify that the motor cables are connected. 6. Re-seat the document feeder to the scanner control board (SCB). 7. Replace the document feeder assembly.

• Code: 31.13.01
• Description: Document feeder job error, pick error. Paper pick was initiated, but the page didn't did not make it to the pick success sensor.
• Remedy: 1. Open the document feeder lid, pull sheets back into input tray, and then resume the job. 2. Check the paper guides and make sure that they are set to the correct paper width. 3. Make sure that the input tray is not overloaded and the tray guides are properly aligned to both edges of the media. 4. Check the document feeder page count for roller life. 5. Verify that the paper meets the product specifications. 6. Clean the document feeder pick and feeder rollers and clean separation pad If worn or damage replace roller kit. 7. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 8. Actuate the Pick-Success Sensor. If the sensor does not show functionality when tested, replace the document feeder. 9. If sensor is not available for replacement or does not resolve issue replace the document feeder assembly.

• Code: 31.13.02
• Description: Document feeder job error, feed jam. The paper passed the pick success sensor, and then jammed in the document feeder paper path.
• Remedy: 1. Clear the paper path and try feeding the page again. 2. Verify that the paper meets the product specifications. 3. Check the paper guides and make sure that they are set to the correct paper width. 4. Verify that the paper path is clear. 5. Clean the document feeder pick and feeder rollers and clean separation pad. If worn or damage replace roller kit. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 7. Actuate the Paper-Path Sensor. If the sensor does not show functionality when tested, replace the sensor. 8. If sensor is not available for replacement or does not resolve issue replace the document feeder assembly.