Code :

Code: 30.03.23
Description: Scanner failure. Flatbed alignment calibration error.
Remedy: 1. Turn the product off, and then on again. 2. Upgrade the firmware. 3. Replace the scanner.

Code: 30.03.30
Description: Scanner Failure. Flatbed motor shutdown. The scanner control board cannot communicate with the flatbed scanner motor.
Remedy: 1. Turn the product off, and then on again. As the product turns on, verify that the scan head moves. 2. Verify that the drive belt is in the correct position. 3. Run diagnostics on the flatbed scanner to see if the scan bar moves. 4. Check the cable connection to the SCB. 5. Replace the scanner.

Code: 30.03.45
Description: Scanner Error To continue turn off then on. Scanner control board (SCB) firmware assertion failure. SCB firmware assert controls the scan head motor.
Remedy: 1. Turn the product off, and then on again. 2. Upgrade the firmware. 3. Replace the Scanner control board (SCB). 4. Replace the scanner assembly.

Code: 31.01.03
Description: Document feeder pick error. The document feeder cannot pick up paper.
Remedy: 1. Verify that the paper meets the product specifications. 2. Make sure that the input tray is not overloaded and the tray guides are properly aligned to both edges of the media. 3. Check and clean the rollers and separation pad, and test the registration sensor. If needed, replace pickup roller assembly and separation pad. 4. Open and close the top cover to see if the pick motor turns without posting this error. If the motor turns, then the motor is good. 5. Verify that the motor cables are connected. 6. Re-seat the document feeder to the scanner control board (SCB). 7. Replace the document feeder assembly.

Code: 31.01.47
Description: Document feeder not detected. The document feeder was not detected, and might not be document feeder connected. The flatbed glass is still available for scanning.
Remedy: Turn the product off and then on. If error persists, replace document feeder. NOTE: Before replacing the document feeder technicians should check the connections for the unit to make sure they are correctly and firmly seated.

Code: 31.03.14
Description: Backside scanner EEPROM (NVM) error. A non-fatal error has occurred.
Remedy: This is an informational message, and no action is required.

Code: 31.03.20
Description: backside scanner not detected. Backside scanner not detected.
Remedy: 1. Turn the product off, and then on again. 2. Verify the cables between scanner and scanner control board are connected. 3. Replace the document feeder assembly

Code: 31.03.22
Description: Scanner calibration failure. Backside illumination calibration failure.
Remedy: 1. Turn the product off, and then on. 2. Upgrade the firmware. 3. Verify the cables between scanner and scanner control board are connected. 4. Replace the document feeder assembly.