• Code: 168.xx
• Description: Motor Error
  HCIT elevator motor error
• Remedy: 1 Is the paper properly loaded in the highcapacity input tray (HCIT)? Go to step 2. Fan the media, and then stack flat in the HCIT drawer.
  2 1. Turn the printer off. 2. Reseat option the HCIT option. 3. Bring the printer up in Diagnostics Menu (turn off the printer, press and hold and . and turn on the printer). 4. Select PRINT TESTS, and press Select( ). 5. Select HCIT, and press Select( ). 6. Select Single, and press Select( ). Did the error clear? Problem resolved. Go to step 3.
  3 1. Turn the printer off. 2. ,Remove the rear frame cover. See “Rear frame cover removal”. 3. Check the option cable in connector JOPT1 (A) on the system board for proper connection, for cable pinch points, and for any other damage to the cable or connector Is the cable damaged? Replace the option cable. See “Option cable removal”. Go to step 4.
  4 Check the cable in the HCIT. Is the cable damaged? Replace the elevator-up cable. Replace the elevator motor with sensor. See “HCIT elevator motor with sensor removal”.

• Code: 199.xx
• Description: Software Error
  Unrecoverable RIP software error.
• Remedy: • POR the printer. • If the error message persists, download the RIP code again.

• Code: 200.02
• Description: Input sensor is made when printer tries to print from an idle state. Possible causes:
  • Paper jam leaving page over sensor
  • Defective input sensor
  • Faulty system board
• Remedy: 1 Is the input sensor flag damaged? Replace the paper pick mechanism. See “Paper pick mechanism assembly removal”. Go to step 2.
  2 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Check the cable in connector JTRAY1 for proper connection to the system board, for pinch points, and any other damage to the cable or connector. Is the cable damaged? Replace the paper pick mechanism. See “Paper pick mechanism assembly removal”. Go to step 3.
  3 1. Disconnect the cable in connector JTRAY1. 2. Connect the cable from the new paper pick assembly in the connector TRAY2. 3. Bring the printer up in Diagnostics Menu (turn off the printer, press and hold and . and turn on the printer). 4. Select SENSOR TESTS, and press Select( ). 5. Select Dynamic Sensors, and press Select( ). 6. Select Input, and press Select( ). 7. Activate the input sensor. pin 2 and ground, and POR the printer. Did the input sensor change from Open to Closed? Replace the paper pick mechanism. See “Paper pick mechanism assembly removal”. Replace the system board. See “System board removal”.

• Code: 200.11
• Description: Input sensor does not break. Possible causes:
  • Incorrect media setting • Incorrect paper loading
  • Incorrect media restraint setting
  • Transport belt module failure
  • Lower guide failure
  • Paper pick mechanism failure
  • Input sensor failure
• Remedy: 1. Clear away anything in the paper path that might cause the paper to jam. 2. Ensure proper media is set for the type of paper used. 3. Fan media, and stack flat in the tray. 4. Properly set media restraints in the paper tray. 5. Check the pick arm rolls (tires) and replace if worn.

• Code: 200.17
• Description: Input sensor is made when printer powers up or covers are closed. Possible causes:
  • Paper jam leaving page over sensor
  • Defective input sensor
  • Faulty system board
• Remedy: • Clear away anything in the paper path that might cause the paper to jam.

• Code: 200.21
• Description: Multipurpose feeder/duplex motor assembly stalled. Possible causes:
  • Waste toner not seated.
  • Faulty cable/connector
  • 24 V interlock switch not working correctly
  • Faulty align motor
  • Faulty system board
• Remedy: • Check that the waste toner is latched correctly in the printer. • Check for anything in the paper path that might cause the paper to jam.

• Code: 200.22
• Description: Pick (tray 1) motor stalled. Possible causes:
  • Faulty cable/connector
  • Faulty pick motor
  • Faulty system board
• Remedy: • Check for anything in the paper path that might cause the paper to jam.

• Code: 200.25
• Description: Input sensor is made when tray 1 isinstalled. Possible causes:
  • Improper placement of paper in tray 1
  • Damaged input sensor flag or input sensor
  • Faulty system board
• Remedy: • Fan media, and stack flat in the tray or multipurpose feeder. • Properly set media restraints in the paper tray.