• Code: 241.05
• Description: While feeding from tray 1, the input sensor is never made. Possible causes:
  • Incorrect paper loading
  • Incorrect media restraint setting
  • Pick art rolls (tires) failure
  • Paper pick mechanism failure
  • System board failure
• Remedy: 1. Remove all media present in the paper path. 2. Fan media, and stack it flat in the tray or multipurpose feeder. 3. Properly set media restraints in paper tray. 4. Check the pick arm rolls (tires) and replace if worn. If the problem persists, go to “140.xx, 920.02— Autocomp (tray 1) motor error service check”.

• Code: 241.21
• Description: Tray 1 motor stalled. Possible causes:
  • Incorrect paper loading
  • Paper pick mechanism failure
  • System board failure
• Remedy: 1. Remove all media present in the paper path. 2. Ensure proper media is set for the type of paper used. 3. Fan media, and stack it flat in the tray or multipurpose feeder. If the previous actions do not fix the problem, go to “140.xx, 920.02—Autocomp (tray 1) motor error service check”.

• Code: 242.02
• Description: Tray 2 pass thru sensor made at POR. Possible causes:
  • Paper jam leaving paper over sensor
  • Defective pass thru sensor
• Remedy: • Check for anything in the paper path that might cause the paper to jam. • If the error persists, go to “242.02—Paper Jam service check”.

• Code: 242.03
• Description: Pick timeout from tray 2 exceeded without a tray 2 sensor break. Possible causes:
  • Incorrect media setting
  • Incorrect paper loading
  • Incorrect media restraint setting
  • Tray 2 assembly failure
  • Aligner failure
  • Transport belt module failure
• Remedy: 1. Remove all media present in the paper path. 2. Ensure proper media is set for the type of paper used in tray 2. 3. Fan media, and stack flat in tray 2. 4. Properly set media restraints in tray 2. If the paper jam message persists, go to “242.03, 242.11—Paper Jam service check”.

• Code: 242.05
• Description: Tray 2 picked, but page failed to reachthe option sensor in time. Possible causes:
  • Incorrect media setting
  • Incorrect paper loading
  • Incorrect media restraint setting
  • Loading card stock from the special media tray above the fillline.
• Remedy: 1. Ensure proper media is set for the type of paper used in tray 2. 2. Fan media, and stack flat in tray 2. 3. Properly set the media restraints in tray 2. 4. Check the pick arm rolls (tires) in tray 2 and replace if worn. If the previous actions do not fix the problem, go to “242.05—Paper Jam service check”.

• Code: 242.10
• Description: Tray 2 page exits pass thru made early. Possible causes:
  • Defective pass thru sensor
  • Faulty cable in the connectorJOPT1 on system board.
• Remedy: • Ensure the proper media is set for the type of paper used in tray 2. • Check for anything in the paper path that might cause the paper to jam. • The exits pass thru sensor may not be functioning properly. Go to “242.10—Paper Jam service check”.

• Code: 242.11
• Description: Tray 2 sensor never broke. Possible causes:
  • Incorrect tray 2 media setting
  • Incorrect Tray 2 paper loading
  • Incorrect media restraint setting
  • Paper tray 2 failure
  • Aligner failure
  • Transport belt module failure
  • Loading card stock from the special media tray above the fillline.
  • High humidity (replace paper)
• Remedy: 1. Ensure the proper media is set for the type of paper used in tray 2. 2. Fan media, and then stack flat in tray 2. 3. Properly set the media restraints in tray 2. Go to “242.03, 242.11—Paper Jam service check”.

• Code: 242.17
• Description: Tray 2 detected a jam from idle. Possible causes:
  • Paper jam leaving page over sensor
  • Defective input sensor
  • Faulty system board
• Remedy: • Clear away anything in the paper path that might cause the paper to jam. • If clearing a paper jam does not fix the problem, “242.17—Paper Jam service check”.