• Code: 110.01...110.07
• Description: Mirror Motor Error
  A mirror motor error has occurred.
• Remedy: 1 View the Event Log: 1. Turn off the printer, press and hold and and turn on the printer. 2. Select EVENT LOG, and press Select( ). 3. Select Display Log, and press Select( ). Has an 110.xx error occurred three times or more? Replace the printhead. See “Printhead removal, installation, and adjustment”. Go to step 2.
  2 Turn the printer off, and then remove the rear frame cover. See “Rear frame cover removal”. Check the cable in connector JMIRR1 (A) for proper connection to the system board, the printhead cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the printhead. See “Printhead removal, installation, and adjustment”. Go to step 3.
  3 Measure the resistance across fuse F6 (A) on the system board. Is the fuse blown? Replace the system board. See “System board removal”. Go to step 4.
  4 Perform the printhead verification to check whether the new printhead will solve the problem. See “Printhead verification”. Perform the Mirror Motor Test. See “Mirror Motor Test”. Did the Mirror Motor pass the test? Replace the printhead. See “Printhead removal, installation, and adjustment”. Replace the system board. See “System board removal”.

• Code: 111.01...111.02
• Description: Printhead Error
  An error has occurred in the cyan channel of the printhead.
• Remedy: 1 View the Event Log: 1. Turn off the printer, press and hold and . and turn on the printer 2. Select EVENT LOG, and press Select( ). 3. Select Display Log, and press Select( ). Has an 111.xx,112.xx, 113.xx, or 114.xx error occurred three times or more? Replace the printhead. See “Printhead removal, installation, and adjustment”. Go to step 2.
  2 Turn the printer off, and then remove the rear frame cover. See “Rear frame cover removal”. Check the cable in connector JPH1 (A) (5 V interlock switch cable) for proper connection to the system board, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the 5 V interlock switch. See “5 V interlock switch cable removal”. Go to step 3.
  3 Measure the resistance across fuse F13 (A) on the system board. Is the fuse blown? Replace the system board. See “System board removal”. Go to step 4.
  4 Perform the printhead verification to check whether the new printhead solves the problem. See “Printhead verification”. Perform the Servo Laser Test. See “Servo Laser Test”. Did the printhead motor pass the test? Replace the printhead. See “Printhead removal, installation, and adjustment”. Replace the system board. See “System board removal”.

• Code: 112.01...112.02
• Description: Printhead Error
  An error has occurred in the magenta channel of the printhead.
• Remedy: 1 View the Event Log: 1. Turn off the printer, press and hold and . and turn on the printer 2. Select EVENT LOG, and press Select( ). 3. Select Display Log, and press Select( ). Has an 111.xx,112.xx, 113.xx, or 114.xx error occurred three times or more? Replace the printhead. See “Printhead removal, installation, and adjustment”. Go to step 2.
  2 Turn the printer off, and then remove the rear frame cover. See “Rear frame cover removal”. Check the cable in connector JPH1 (A) (5 V interlock switch cable) for proper connection to the system board, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the 5 V interlock switch. See “5 V interlock switch cable removal”. Go to step 3.
  3 Measure the resistance across fuse F13 (A) on the system board. Is the fuse blown? Replace the system board. See “System board removal”. Go to step 4.
  4 Perform the printhead verification to check whether the new printhead solves the problem. See “Printhead verification”. Perform the Servo Laser Test. See “Servo Laser Test”. Did the printhead motor pass the test? Replace the printhead. See “Printhead removal, installation, and adjustment”. Replace the system board. See “System board removal”.

• Code: 113.01...113.02
• Description: Printhead Error
  An error has occurred in the yellow channel of the printhead.
• Remedy: 1 View the Event Log: 1. Turn off the printer, press and hold and . and turn on the printer 2. Select EVENT LOG, and press Select( ). 3. Select Display Log, and press Select( ). Has an 111.xx,112.xx, 113.xx, or 114.xx error occurred three times or more? Replace the printhead. See “Printhead removal, installation, and adjustment”. Go to step 2.
  2 Turn the printer off, and then remove the rear frame cover. See “Rear frame cover removal”. Check the cable in connector JPH1 (A) (5 V interlock switch cable) for proper connection to the system board, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the 5 V interlock switch. See “5 V interlock switch cable removal”. Go to step 3.
  3 Measure the resistance across fuse F13 (A) on the system board. Is the fuse blown? Replace the system board. See “System board removal”. Go to step 4.
  4 Perform the printhead verification to check whether the new printhead solves the problem. See “Printhead verification”. Perform the Servo Laser Test. See “Servo Laser Test”. Did the printhead motor pass the test? Replace the printhead. See “Printhead removal, installation, and adjustment”. Replace the system board. See “System board removal”.

• Code: 114.01...114.02
• Description: Printhead Error
  An error has occurred in the black channel of the printhead.
• Remedy: 1 View the Event Log: 1. Turn off the printer, press and hold and . and turn on the printer 2. Select EVENT LOG, and press Select( ). 3. Select Display Log, and press Select( ). Has an 111.xx,112.xx, 113.xx, or 114.xx error occurred three times or more? Replace the printhead. See “Printhead removal, installation, and adjustment”. Go to step 2.
  2 Turn the printer off, and then remove the rear frame cover. See “Rear frame cover removal”. Check the cable in connector JPH1 (A) (5 V interlock switch cable) for proper connection to the system board, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the 5 V interlock switch. See “5 V interlock switch cable removal”. Go to step 3.
  3 Measure the resistance across fuse F13 (A) on the system board. Is the fuse blown? Replace the system board. See “System board removal”. Go to step 4.
  4 Perform the printhead verification to check whether the new printhead solves the problem. See “Printhead verification”. Perform the Servo Laser Test. See “Servo Laser Test”. Did the printhead motor pass the test? Replace the printhead. See “Printhead removal, installation, and adjustment”. Replace the system board. See “System board removal”.

• Code: 120.00...120.21
• Description: Fuser Error
  An error has occurred in the fuser.
• Remedy: 1 Check the input voltage switch on the back of the low-voltage power supply (LVPS). Note: Some LVPS FRU do not have switches and switch automatically. If your does not have a switch, go to step 2. Is the voltage level (115 V/230 V) properly set? Go to step 2. Set the switch for the proper country voltage.
  2 1. Remove the fuser. See “Fuser removal”. 2. Check the AC and DC autoconnects on both the fuser and the printer for damage. Are the connections damaged? Replace the appropriate cable. See “Fuser AC cable removal” or “Fuser DC cable removal”. Go to step 3.
  3 Replace the fuser. See “Fuser removal”. Does the error clear? Problem resolved. Go to step 4.
  4 Remove the rear frame cover. See“Rear frame cover removal”. Check the cable in connector JFUSER1 (A) (fuser DC cable) for proper connection to the system board, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the fuser DC cable.See “Fuser DC cable removal”. Go to step 5.
  5 Check the cable in connector JLVPS2 (A) for proper connection to the system board, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the LVPS. See “Low-voltage power supply (LVPS) removal”. Go to step 6.
  6 Measure the resistance across fuse F6 on the system board. Is the fuse blown? Replace the system board. See “System board removal”. Go to step 7.
  7 Check for the following continuity between the DC autoconnect JFUSER1 on the system board. Is continuity present? Go to step 8. Replace the fuser DC cable. See “Fuser DC cable removal”.
  8 Check for continuity between the following pins of the AC autoconnect and the pins of the connector that connects to the LVPS. Is continuity present? Replace the system board. See “System board removal”. Replace the fuser AC cable. See “Fuser AC cable removal”.

• Code: 140.01...140.10
• Description: Autocomp Motor Error
  Tray 1 motor has failed.
• Remedy: 1 Turn the printer off, and then remove the rear frame cover. See “Rear frame cover removal”. Check the cable in connector JFDPCK1 (A) for proper connection to the system board, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the paper pick mechanism. See “Paper pick mechanism assembly removal”. Go to step 2.
  2 Measure the resistance across fuse F13 on the system board. Is the fuse blown? Replace the system board. See “System board removal”. Go to step 3.
  3 1. Disconnect the cable in the connector JFDPCK1. 2. Connect the cable for the new paper pick mechanism. 3. Select PRINT TESTS, and press Select ( ). 4. Select Tray 1 and press Select ( ). 5. Select Single, and press Select ( ). Does the new pick motor turn before the feed error occurred? Replace the paper pick mechanism. See “Paper pick mechanism assembly removal”. Replace the system board. See “System board removal”.

• Code: 142.09...142.27
• Description: Motor Error
  Fuser motor has failed.
• Remedy: 1 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Check the cables in connectors JCARTP1 (A) and JCARTS1 (B) (cartridge motor 1/ fuser motor cable) for proper connection to the system board, for cable pinch points, and for any other damage to the cable or connectors. Is either cable damaged? Replace the cartridge motor1/fuser motor cable. See “Cartridge motor 1/ fuser cable removal”. Go to step 2.
  2 Remove the right cover. See “Right cover removal”. Check the cartridge motor 1/fuser motor cable for proper connection to the EP drive assembly (A), for pinch points for the cable, and for cable or connector damage. Is either cable damaged? Replace the cartridge motor 1/fuser motor cable. See “Cartridge motor 1/ fuser cable removal”. Go to step 3.
  3 Measure the resistance across fuse F6 (A) on the system board. Is the fuser blown? Replace the system board. See “System board removal”. Replace the EP drive assembly. See “Electrophotographic (EP) drive assembly removal”.