• Code: 230
• Description: Primary: Paper has most likely jammed in the duplex option. Remove the duplex tray to access the jam. Secondary: If sheets have been accumulated to be stapled when the jam is detected, the printer alternately flashes the primary and secondary messages indicating the accumulated sheets should not be removed during jam clearing. Note: When the secondary message is displayed, if the accumulated sheets are removed the printer will not reprint these sheets. Also if the print job is completed, the portion of the job printed after the jam will not be stapled.
• Remedy: 1 Thoroughly examine the duplex paper path for torn paper that may be blocking the sensors or paper path. Is the duplex paper path clear? Go to step 2 Clear the paper path. 2 Check the lower right door paper path. Does media pass freely between the door and the metal plate? Go to step 3 Replace the “Lower right door assembly”. 3 Are any of the following conditions true? • Only the back of the page of a duplex job prints and exits into the standard bin. • Media exits the right side of the print. • Media jams in the duplex at the diverter. Go to step 4 Go to step 8 4 Open the redrive door and check that the diverter operates freely. Does the diverter operate freely? Go to step 5 Replace the “Fuser assembly”. 5 Close the redrive door and check that the diverter operates freely. Does the diverter operate freely? Go to step 6 Replace the “Redrive door”. 6 Check that the diverter actuator link is not binding or damaged. Examine the link for damage under the duplex option. Is link binding or damaged? Repair the actuator link. Go to step 7 7 Check the duplex actuator button. See “Duplex option deflector button replacement” on page A-14. Should the button be replaced? Replace the Actuator button. Go to step 8 8 Check for the correct sensor operation by performing the “Duplex Sensor Test”. Replace the duplex option. Go to step 9 9 Make sure the sensors are correctly connected to the duplex system board. Are the cables correctly connected? Replace the duplex option. Correctly connect the cables.

• Code: 24x
• Description: Primary: This paper jam message can apply to both the 500-sheet Option Tray, envelope option, special media option, and HCIT option. Tray x (x=2 through 4). Open the option side access door and then the tray. Secondary: If sheets have been accumulated to be stapled when the jam is detected, the printer alternately flashes the primary and secondary messages indicating the accumulated sheets should not be removed during jam clearing. Note: When the secondary message is displayed, if the accumulated sheets are removed the printer will not reprint these sheets. Also if the print job is completed, the portion of the job printed after the jam will not be stapled.
• Remedy: 1 Is Tray x a HCIT 2000-sheet option? Go to “HCIT” Go to step 2 2 Make sure the media installed in the tray meets specifications. Does the media meet specifications? Go to step 3 Inform the customer that media loaded in Tray x does not meet specification 3 Make sure the media is loaded correctly. Make sure the side and back restraints are located and seated properly. Is the media loaded correctly? Go to step 4 Load the media correctly 4 See if the paper is trying to feed from the tray. Note: You can observe the autocompensator feed rolls and the paper through the tray access door. Run the Tray x feed test from the Diagnostics Menu to help diagnose a feed problem. See “Feed Test”. Is the media leaving the tray? Go to step 8 Go to step 5 5 Are both of the autocompensator pick rolls installed and turning? Go to step 6 Go to step 9 6 Check the autocompensator pick rolls for wear or contamination. Are the autocompensator pick rolls worn or contaminated? Replace the pick arm rolls. Replace both rolls at the same time. Go to step 7 7 Check the pass thru sensor for correct operation by running the Tray x sensor test from the Diagnostics Menu. See “Sensor Test”. Does the pass thru sensor operate correctly? Check for any obstructions that might catch the media and create a paper jam Go to step 8 8 Make sure the pass thru sensor is correctly connected to the Tray x system board. Is the sensor cable connected correctly? Replace the FRUs in the following order: 1. Pass thru sensor assembly 2. Electronics/ size sensing assembly with system board. Install the cable correctly. 9 Check the autocompensator cable for correct installation to Tray x system board. Is the cable connected correctly? Replace the option or replace the following parts in the order until the error is cleared: • “Autocompensator pick assembly” • Tray x system board. Install the cable correctly

• Code: 250
• Description: Primary: Paper is jammed in the MPF. Secondary: If sheets have been accumulated to be stapled when the jam is detected, the printer alternately flashes the primary and secondary messages indicating the accumulated sheets should not be removed during jam clearing. Note: When the secondary message is displayed, if the accumulated sheets are removed the printer will not reprint these sheets. Also if the print job is completed, the portion of the job printed after the jam will not be stapled.
• Remedy: Make sure the media in the MPF meets specifications. Does media meet specifications? Go to step 2 Inform user that the media in the MPF does not meet specifications. 2 Does the media feed correctly from tray 1? Go to step 3 Go to“Tray 1 service check”. 3 Is the Paper Type setting correct for media in the MPF? Go to step 4 Correct the Paper Type setting. 4 Check the media is loaded properly. The side restraint should not be too tight. The leading edge of the media should be sitting on the friction buckler. Is the media correctly loaded? Go to step 5 Properly load the media. 5 Open the MPF to the horizontal position and check the paper path for obstructions. Is the paper path obstructed? Clear the obstruction. Go to step 6 6 Raise the pick tire off the media and test the MPF. Does the pick tire turn? Go to step 8 Go to step 7 7 Open the lower jam access door, move the MPF bracket assembly gear to the lowest position and test the MPF. Does the MPF bracket assembly rise and engage the gear? Go to step 8 Replace the MPF bracket assembly. See “MPF bracket assembly” 8 Does media jam on the friction buckler? Replace the “Friction buckler”. Call your next level of support.

• Code: 271
• Description: Primary: Paper has jammed at Output Bin 1. Open the door of Bin 1 to access the jammed media. Secondary: If sheets have been accumulated to be stapled when the jam is detected, the printer alternately flashes the primary and secondary messages indicating the accumulated sheets should not be removed during jam clearing. Note: When the secondary message is displayed, if the accumulated sheets are removed the printer will not reprint these sheets. Also if the print job is completed, the portion of the job printed after the jam will not be stapled.
• Remedy: POST complete, first sheet of paper feeds into output bin x. Note: Before proceeding with this service check run the Output Bin x Sensor Test and check for the failing sensor. Sensor Tests: XNF Near Full (Upper part of sensor assembly) F Full (Lower part of sensor assembly) P Pass Thru Sensor 1 DC motor cable connection - Make sure the DC motor connector is correctly installed at J4 on the output expander option board. Is the cable installed correctly? Go to step 2 Install the cable correctly 2 DC motor mechanical linkage assembly - Check the resistance of the motor on the cable connector. Check the resistance between J4-1 and J4-2. The resistance measures between 115 ohms and 135 ohms. Is the resistance correct? Go to step 3 Replace the DC motor mechanical linkage assembly 3 DC motor mechanical linkage assembly - Check for continuity between J4-1 and J4-2 and the case of the motor. It measures infinity. Is there continuity between J4-1 or J4-2 and the case of the motor? Note: If the motor is shorted from either J4-1 or J4-2 and the case of the motor, it may be necessary to replace the output expander control board. Replace the DC motor mechanical linkage assembly Go to step 4 4 Output expander board - Disconnect the motor cable from J4 and check the voltages at J4 on the board. Note: All voltages are approximate values: J4-1 (motor idle) +24 V dc J4-2 (motor idle) +24 V dc J4-5 (motor idle) +5 V dc J4-6 (motor idle) +5 V dc Warning: Be careful not to short to adjacent pins on the connector. Are the voltages correct? Replace the DC motor mechanical linkage assembly Replace the output expander control board

• Code: 272
• Description: Primary: Media is jammed in the 5-Bin Mailbox Option. Open the rear door of option to access the jammed media. Secondary: If sheets have been accumulated to be stapled when the jam is detected, the printer alternately flashes the primary and secondary messages indicating the accumulated sheets should not be removed during jam clearing. Note: When the secondary message is displayed, if the accumulated sheets are removed the printer will not reprint these sheets. Also if the print job is completed, the portion of the job printed after the jam will not be stapled.
• Remedy: 1 Bottom pass thru sensor flag - Make sure the flag is operating correctly and is not binding, broken, and there is no interference from the sensor cable. Is there any problem found with the sensor flag? Fix or replace the flag Go to step 2 2 Bottom pass thru sensor - Make sure the sensor is correctly connected to J5 on the control board. Is the sensor connected correctly? Go to step 3 Reseat the cable 3 Bottom pass thru sensor voltage check 1 - Disconnect the pass thru sensor cable and check the voltage at J5-3 on the board. The voltage measures approximately +5 V dc. Is the voltage correct? Go to step 4 Replace the control board 4 Bottom pass thru sensor voltage check 2 - Check the voltage at J5-2 on the board, the voltage measures approximately 0 V dc. Is the voltage correct? Replace the sensor assembly Replace the control board

• Code: 280
• Description: Primary: Media has jammed in the Finisher Option. Open the finisher option front door to access the jammed pages. Secondary: If sheets have been accumulated to be stapled when the jam is detected, the printer alternately flashes the primary and secondary messages indicating the accumulated sheets should not be removed during jam clearing. Note: When the secondary message is displayed, if the accumulated sheets are removed the printer will not reprint these sheets. Also if the print job is completed, the portion of the job printed after the jam will not be stapled.
• Remedy: Use the table below to determine where to check for jams in the printer and to diagnose a 280 Paper Jam. Check the area indicated to find the jam and the problem. If this does not fix the problem, contact the next level ow support. 01 Paper detected at inverter timing sensor too long. Paper jam in inverter, sensor failure. 02 Paper detected at inverter jam sensor too long. Paper jam in inverter, sensor failure. 03 Paper detected at drop timing sensor too long. Paper jam at accumulator entrance, sensor failure. 04 Paper detected at exit timing sensor too long. Paper jam at exit, chad stuck in sensor, sensor failure. 06 Punch motor homing timeout error. Backup chads jamming motor, motor or sensor failure. 07 Stapler jam detected. Too many sheets or stiff paper in accumulator, motor or sensor failure. 08 Belt motor homing timeout error. Paper jam in accumulator, motor or sensor failure. 09 Tray elevation motor timeout error. Stuck or failed paper level sensor, motor failure. 13 Paper not detected at inverter timing sensor within timeout. Jam near input, misdirected sheet (diverter stuck or misaligned), sensor failure. 14 Paper not detected at inverter jam sensor within timeout. Paper jam in inverter, sensor failure. 15 Paper not detected at drop timing sensor within timeout. Paper jam in inverter, sensor failure. 16 Paper not detected at exit timing sensor within timeout. Jam in accumulator, belt motor failure, sensor failure. 1B Paper detected at inverter timing sensor before punch timing sensor. Damaged sheet (dogear), transparency sent to finisher, sensor failure. 1C Paper detected at punch timing sensor too long. Dirty or failed punch timing sensor. 1E Paper not detected at punch timing sensor within timeout. Jam near input, misdirected sheet (diverter stuck or misaligned), sensor failure. 1F Finisher internal software error. Intermittent sensor might cause this error. 20 Unexpected sheet detected at punch timing sensor. Stuck diverter (possibly due to alignment), damaged sheet, dirty or failed sensor.

• Code: 282
• Description: The stapler device detects a paper jam during normal stapler operation such as when printing and stapling jobs. Check stapler are for jam in accumulator or stapler. Remove stapler cartridge to check for staple jam. Note: After the error has been cleared, the printer does not reprint any pages which existed in the accumulator for stapling.
• Remedy: The following actions can be taken while either the primary or secondary messages are displayed: Press Go to initiate priming and resume printing.

• Code: 30
• Description: ITU Error Check Area Move Z Down Power Off/On
• Remedy: This message is displayed when the ITU is not sensed. If the ITU is present, check the ITU Release Lever for correct operation. The ITU Release Lever is the black lever located on the left upper side frame above the ITU opening and can be seen by opening and lowering the MPF Assembly. When locked the lever should be at the 6 o'clock position. When unlocked it should be in a 3 o'clock position. Undue pressure is not required to operate the lever. If the ITU is not present, turn the printer off, insert the ITU, move the lever to the 6 o'clock position, and turn the printer back on.