• Code: 200.21, 200.28, 200.29
• Description: 200.21 Paper Jam Clear Paper Path Laser paper path sensor obstructed. This message indicates that a paper jam has occurred at or near the printer input sensor. Open the printers left door (Paper Jam Removal Door) to access the jammed media. 200.28 Paper Jam Clear Paper Path S2 paper path sensor obstructed. This message indicates that a paper jam has occurred at or near the printer input sensor. Open the printers left door (Paper Jam Removal Door) to access the jammed media. 200.29 Paper Jam Clear Paper Path Narrow media sensor obstructed. This message indicates that a paper jam has occurred at or near the printer input sensor. Open the printers left door (Paper Jam Removal Door) to access the jammed media.
• Remedy: 1 Is sensor flag obstructed by paper debris, out of position, or broken? Clear the obstruction and reinstall or replace flag. Go to step 2 2 Perform the “BASE SENSOR TEST”. Do both sensor pass the test? Problem resolved Go to step 3 3 Is the inner deflector out of place, causing sensor flag to bind? Install inner deflector properly. Go to step 4 4 Are the sensors connectors fully seated? Go to step 5 Reseat the sensor connector. 5 Are connectors at J21 fully seated on the system board? Go to step 6 Reseat the connector on the system board. 6 Check sensor cables. Are the cables cut or broken? Replace the cables. Go to step 7 7 Replace the sensor that did not pass the test. Is the problem resolved? Replace the system board. See “System board removal”.

• Code: 200.69...200.75
• Description: Paper Jam Clear Paper Path. Autocompensator motor error
• Remedy: Replace the autocompensator motor.

• Code: 200.92
• Description: Paper Jam Clear Paper Path
• Remedy: Narrow media detected when banner length media is specified. Narrow banner media is not supported.

• Code: 200.93
• Description: Media has jammed at or before the fuser sensor. Open the printer lower right or center door to access the jammed media.
• Remedy: 1 Remove fuser from printer, remove oiler housing from fuser, and pivot the paper guide up. Is paper jammed inside the fuser? Clear the jam. Go to step 2 2 Check fuser entry guide for toner buildup. Is toner built up on the fuser entry guide? Replace the fuser assembly. See “Fuser assembly removal” on page A-44. Go to step 3 3 Check fuser exit sensor flag. Does the flag rotate freely and return to normal position when released? Go to step 4 Replace the fuser assembly. See “Fuser assembly removal” on page A-44.

• Code: 200.96
• Description: Neither S2 nor narrow media sensor broke within the timeout period. This message indicates that a paper jam has occurred at or near the printer input sensor. Open the printers left door (Paper Jam Removal Door) to access the jammed media.
• Remedy: 1 Make sure the media installed in the tray meets specifications. Does the media meet specifications? Go to step 2 Inform the customer that media loaded in Tray x does not meet specification. 2 Check tray for the edge guide setting and media loading. Edge guides should be adjusted against edge of media. Media should be fanned and lay flat in the tray. Is the media properly loaded in the tray? Go to step 3 Properly load media. 3 Remove the ITU and check for the jam at the second transfer roll. Is paper jammed at the second transfer roll? Clear the jam. Contact your next level of support.

• Code: 201.xx, 202.xx
• Description: 201.xx Paper Jam Clear Paper Path Media has jammed at the fuser. Open the printer right door to access the jam area. 202.xx Paper Jam Clear Paper Path Media has jammed at the fuser. Open the printer right door to access the jam area.
• Remedy: 1 Remove the fuser from the printer. Remove the oiler housing from the fuser, and pivot the paper guide up. Is media jammed inside the fuser? Clear the jam from the fuser. Go to step 2 2 Check fuser exit sensor flag. Does flag rotate freely and return to normal position when released? Go to step 4 Replace the fuser assembly. See “Fuser assembly removal”. 3 Check that the diverter gates in the fuser rotate freely. Do the diverter gates rotate freely? Go to step 4 Replace the fuser assembly. See “Fuser assembly removal”. 4 Reinstall the fuser and perform the “BASE SENSOR TEST” for the fuser exit sensor. Note: Use a spring hook to actuate the flag. Does the fuser exit sensor pass? Go to step 5 Perform the following in order: 1. Reseat the connector J17 on the system board. 2. Replace the fuser assembly. See “Fuser assembly removal”. 3. Replace the LVPS assembly. See “LVPS assembly removal”. 4. Replace the system board. See “System board removal”. 5 Check that the duplex diverter rotates freely with the redrive door closed. Does the duplex diverter rotate freely? Go to step 6 Replace the redrive door. See “Redrive door removal”. 6 Check for the proper operation of the redrive. Are both belts in good condition and properly installed? Go to step 7 Install or replace the redrive door. See “Redrive assembly removal”. 7 If the duplex option is in use, check the lower right door paper path. Does media pass freely between the door and the metal plate? Go to step 8 Replace the lower right door assembly. See “Lower right door assembly removal”. 8 If the duplex option is in use, remove the duplex R.H. access panel to check if the jam occurred at duplex entry edge guide. Did the jam occur at the duplex entry edge guide? Replace the duplex option. Go to step 9 9 If the duplex option is in use, check the actuator button. See “Duplex option deflector button replacement” on page A-3. Should the actuator button be replaced? Replace the button. Go to step 10 10 Is a 5-bin mailbox option, StapleSmart finisher, or an output expander option in use? Check the following: • Reseat the option on the printer. • Verify the top cover is properly seated on developer HVPS. Contact your next level of support.

• Code: 230.xx
• Description: Paper has most likely jammed in the duplex option. Remove the duplex tray to access the jam.
• Remedy: 1 Thoroughly examine the duplex paper path for torn paper that may be blocking the sensors or paper path. Is the duplex paper path clear? Go to step 2 Clear the paper path. 2 Check the lower right door paper path. Does media pass freely between the door and the metal plate? Go to step 3 Replace the lower right door assembly. See “Lower right door assembly removal”. 3 Are any of the following conditions true? • Only the back of the page of a duplex job prints and exits into the standard bin. • Media exits the right side of the printer. • Media jams in the duplex at the diverter. Go to step 4 Go to step 8 4 Open the redrive door, and check that the diverter operates freely. Does the diverter operate freely? Go to step 5 Replace the fuser assembly. See “Fuser assembly removal”. 5 Close the redrive door, and check that the diverter operates freely. Does the diverter operate freely? Go to step 6 Replace the redrive door. See “Redrive door removal”. 6 Check that the diverter actuator link is not binding or damaged. Examine the link for damage under the duplex option. Is link binding or damaged? Repair the actuator link. Go to step 7 7 Check the duplex actuator button. See “Duplex option deflector button replacement” on page A-3. Should the button be replaced? Replace the actuator button. Go to step 8 8 Check for the correct sensor operation by performing the Duplex Sensor test. See “Duplex Sensor Test”. Replace the duplex option. Go to step 9 9 Make sure the sensors are correctly connected to the duplex system board. Are the cables correctly connected? Replace the duplex option. Correctly connect the cables.

• Code: 241.xx
• Description: Paper is jammed in the primary paper tray (tray 1). Remove the paper tray to access the jam.
• Remedy: 1 Make sure the media installed in the tray meets specifications. Does the media meet specifications? Go to step 2 Inform the customer that media loaded in Tray x does not meet media specifications. 2 Make sure the media is loaded correctly. Make sure the side and back restraints are located and seated properly. Is the media loaded correctly? Go to step 3 Load the media correctly. 3 See if the paper is trying to feed from the tray. Note: You can observe the autocompensator feed rolls and the paper through the tray access door. Run the Tray x feed test from the Diagnostics menu to help diagnose a feed problem. See “Feed Test”. Is the media leaving the tray? Go to step 7 Go to step 4 4 Are both of the autocompensator pick rolls installed and turning? Go to step 5 Go to step 8 5 Check the autocompensator pick rolls for wear or contamination. Are the autocompensator pick rolls worn or contaminated? Replace the pick arm rolls. Replace both rolls at the same time. Go to step 6 6 Check the pass thru sensor for correct operation by running the Tray x sensor test from the Diagnostics Menu. See “Sensor Test”. Does the pass thru sensor operate correctly? Check for any obstructions that might catch the media and create a paper jam. Go to step 7 7 Make sure the pass thru sensor is correctly connected to the Tray x system board. Is the sensor cable connected correctly? Replace the FRUs in the following order: 1. Pass thru sensor assembly. 2. Electronics/ size sensing assembly with system board. Install the cable correctly. 8 Check the autocompensator cable for correct installation to Tray x system board. Is the cable connected correctly? Replace the option, or replace the following parts in the order until the error is cleared: • Autocompensator pick assembly. See “Autocompensator pick assembly removal”. • Tray x system board. Install the cable correctly.