• Code: 242.xx
• Description: Tray 2—this paper jam message can apply to the 500-sheet Option Tray, envelope option, special media option, or HCIT option, depending on the configuration of the printer.
• Remedy: 1 Is Tray 2 a HCIT 2000-sheet option? Go to “HCIT” Go to step 2 2 Make sure the media installed in the tray meets specifications. Does the media meet specifications? Go to step 3 Inform the customer that media loaded in Tray x does not meet media specifications. 3 Make sure the media is loaded correctly. Make sure the side and back restraints are located and seated properly. Is the media loaded correctly? Go to step 4 Load the media correctly.

• Code: 243.xx
• Description: Tray 3—this paper jam message can apply to the 500-sheet Option Tray, envelope option, special media option, or HCIT option, depending on the configuration of the printer.
• Remedy: 1 Is Tray 3 a HCIT 2000-sheet option? Go to “HCIT”. Go to step 2 2 Make sure the media installed in the tray meets specifications. Does the media meet specifications? Go to step 3 Inform the customer that media loaded in Tray x does not meet specifications.

• Code: 244.xx
• Description: Tray 4—this paper jam message can apply to the 500-sheet Option Tray, envelope option, special media option, and HCIT option, depending on the configuration of the printer.
• Remedy: 1 Check for pieces of paper or other obstructions in the feed assembly. Are any pieces of paper or obstructions in the feed assembly? Remove any paper or obstructions. Go to step 2 2 Make sure the media loaded in the paper tray meets printer supplies specifications and the media is loaded correctly. Make sure the side and back restraints are located and seated properly. Does the media meet specifications? Go to step 3 Inform the customer that media in the paper tray does not meet specifications. 3 Use the Standalone Feeding Operation Test to observe paper feeding from the tray. Does the paper feed from the paper tray? Go to step 14 Go to step 4 4 Using the Standalone Feeding Operation Test, observe the registration motor (the registration motor is the motor at the top of the feed assembly). Does the motor turn? Go to step 5 Go to step 6 5 Does the pick motor, the lower motor in the feed unit assembly, turn? Go to step 8 Go to step 7 6 Check the registration motor cable to HCIT system board cable connected to CN3 for correct installation. Is the cable connected correctly? Replace the following FRUs in the order shown: 1. HCIT system board 2. Feed unit assembly. Install the cable correctly. 7 Check the pick motor cable to HCIT system board cable connected to CN4 for correct installation. Is the cable connected correctly? Replace the following FRUs in the order shown: 1. HCIT system board 2. Feed unit assembly. Install the cable correctly. 8 Use the “HCIT system board LED error code table”. Does the LED flash 7 times? Go to step 9 Go to step 11 9 Make sure the registration home sensor cable is installed correctly to the sensor and to CN6 on the system board. Is the cable connected correctly? Go to step 10 Install the cable correctly. 10 Is the registration home sensor operating correctly? Replace the following FRUs in the order shown: 1. HCIT system board 2. Feed unit assembly. Replace the following FRUs in the order shown: 1. Registration sensor 2. HCIT system board. 11 Use the “HCIT system board LED error code table”. Does the LED flash 8 times? Go to step 12 Go to step 14 12 Make sure the pick home sensor cable is installed correctly to the sensor and to CN6 on the system board. Is the cable connected correctly? Go to step 13 Install the cable correctly. 13 Is the registration home sensor operating correctly? Replace the following FRUs in the order shown: 1. HCIT system board 2. Feed unit assembly. Replace the following FRUs in the order shown: 1. Registration sensor 2. HCIT system board. 14 Use the Standalone Feeding Operation Test to determine where the paper jams. Use the “HCIT system board LED error code table” to help isolate problems in the feed unit assembly. Are you able to determine where the failure is occurring? Repair or replace parts as necessary. Replace the feed unit assembly.

• Code: 250.xx
• Description: Paper is jammed in the MPF.
• Remedy: 1 Make sure the media in the MPF meets specifications. Does media meet specifications? Go to step 2 Inform user that the media in the MPF does not meet specifications. 2 Does the media feed correctly from tray 1? Go to step 3 Go to“Tray 1 service check”. 3 Is the Paper Type setting correct for media in the MPF? Go to step 4 Correct the Paper Type setting. 4 Check the media is loaded properly. The side restraint should not be too tight. The leading edge of the media should be sitting on the friction buckler. Is the media correctly loaded? Go to step 5 Properly load the media. 5 Open the MPF to the horizontal position, and check the paper path for obstructions. Is the paper path obstructed? Clear the obstruction. Go to step 6 6 Raise the pick tire off the media, and test the MPF. Does the pick tire turn? Go to step 8 Go to step 7 7 Open the lower jam access door, move the MPF bracket assembly gear to the lowest position and test the MPF. Does the MPF bracket assembly rise and engage the gear? Go to step 8 Replace the MPF bracket assembly. 8 Does media jam on the friction buckler? Replace the friction buckler. See “Friction buckler and buckler housing removal”. Go to step 9 9 Enter the Diagnostics Menu. Select INPUT TRAY TESTS, Sensor Test, and MP Feeder. Manually actuate the MPF sensor by moving the paper flag in the MPF. Does the test pass? Replace the MPF assembly. Go to step 2 10 Make sure that the MPF sensor cable from the system board is correctly installed at J10 on the system board. Is the cable correctly installed? Go to step 11 Install the cable correctly. 11 Check the cable connection between the MPF sensor cable and the sensor. Check that the sensor is snapped into the bracket. Is the connection good between the two cables? Go to step 12 Install the cable correctly. 12 Disconnect the sensor cable from J10 on the system board. Measure the following voltages on J10, being careful not to short any adjacent pins in the connector. All voltages are approximate values. Are the voltages correct? Go to step 13 Replace the system board. See “System board removal”. 13 Check continuity of the sensor cable that is between the system board and MPF assembly. Is there continuity? Replace the sensor assembly. Replace the sensor cable assembly.

• Code: 271.xx
• Description: Paper has jammed at the output bin. Open the door of the bin to access the jammed media.
• Remedy: 1 DC motor cable connection—Make sure the DC motor connector is correctly installed at J4 on the output expander option board. Is the cable installed correctly? Go to step 2 Install the cable correctly. 2 DC motor mechanical linkage assembly—Check the resistance of the motor on the cable connector. Check the resistance between J4-1 and J4-2. The resistance measures between 115 ohms and 135 ohms. Is the resistance correct? Go to step 3 Replace the DC motor mechanical linkage assembly. 3 DC motor mechanical linkage assembly—Check for continuity between J4-1 and J4-2 and the case of the motor. It measures infinity. Is there continuity between J4-1 or J4-2 and the case of the motor? Note: If the motor is shorted from either J4-1 or J4-2 and the case of the motor, it may be necessary to replace the output expander control board. Replace the DC motor mechanical linkage assembly. Go to step 4 4 Output expander board—Disconnect the motor cable from J4, and check the voltages at J4 on the board. Note: All voltages are approximate values: Warning: Be careful not to short to adjacent pins on the connector. Are the voltages correct? Replace the DC motor mechanical linkage assembly. Replace the output expander control board.

• Code: 272.xx
• Description: Media is jammed in the 5-Bin Mailbox Option. Open the rear door of option to access the jammed media.
• Remedy: 1 Bottom pass thru sensor flag—Make sure the flag is operating correctly and is not binding, broken, and there is no interference from the sensor cable. Is there any problem found with the sensor flag? Fix or replace the flag. Go to step 2 2 Bottom pass thru sensor—Make sure the sensor is correctly connected to J5 on the control board. Is the sensor connected correctly? Go to step 3 Reseat the cable. 3 Bottom pass thru sensor voltage check 1—Disconnect the pass thru sensor cable and check the voltage at J5-3 on the board. The voltage measures approximately +5 V dc. Is the voltage correct? Go to step 4 Replace the control board. 4 Bottom pass thru sensor voltage check 2—Check the voltage at J5-2 on the board; the voltage measures approximately 0 V dc. Is the voltage correct? Replace the sensor assembly. Replace the control board.

• Code: 280.xx
• Description: This includes 280.36-40 and 280.80. Media has jammed in the StapleSmart finisher option. Open the finisher option front door to access the jammed pages.
• Remedy: Note: If the accumulated sheets are removed, the printer will not reprint these sheets. Also if the print job is completed, the portion of the job printed after the jam will not be stapled. If removing the jammed media does not fix the problem, replace the StapleSmart finisher option

• Code: 282.98
• Description: The stapler device detects a paper jam during normal stapler operation such as when printing and stapling jobs. Check stapler are for jam in accumulator or stapler. Remove stapler cartridge to check for staple jam. Press to initiate priming and resume printing.
• Remedy: 1 Staple cartridge holder—Check for jammed staples in the staple cartridge holder. Are there any jammed staples? Replace the old strip of staples with a new strip. Perform the Finisher Feed Test from the Diagnostics Menu. See “Finisher Feed Test”. Go to step 2 2 Staple cartridge holder—Check the staple cartridge holder for any signs of damage. Did you find any damage to the staple cartridge holder? Replace the staple cartridge holder. Replace the stapler option.