• Code: 24x.03
• Description: 241.03 While feeding from tray 2, the paper never reaches the next sensor. Possible causes: • Obstruction on the paper path • Damaged media leading edge • Incorrect paper loading • Incorrect paper guide setting • Jam clearance cover partially open • Drive assembly failure 242.03 While feeding from tray 3, the paper never reaches the next sensor. Possible causes: • Obstruction on the paper path • Damaged media leading edge • Incorrect paper loading • Incorrect paper guide setting • Jam clearance cover partially open • Drive assembly failure 243.03 While feeding from tray 4, the paper never reaches the next sensor. Possible causes: • Obstruction on the paper path • Damaged media leading edge • Incorrect paper loading • Incorrect paper guide setting • Jam clearance cover partially open • Drive assembly failure 244.03 While feeding from tray 5, the paper never reaches the next sensor. Possible causes: • Obstruction on the paper path • Damaged media leading edge • Incorrect paper loading • Incorrect paper guide setting • Jam clearance cover partially open • Drive assembly failure
• Remedy: 1 Check for any obstruction on the paper path. Is the paper path free of obstruction? Go to step 2. Clear paper path for obstructions. 2 1. Check if the jam clearance cover can close properly. 2. Check if jam clearance cover friction lock is not retracted. Did the jam clearance cover close properly? Go to step 3. For 550-sheet input option: Replace the 550-sheet drawer assembly. See “550-sheet drawer assembly removal”. For 2000-sheet input option: Replace the 2000- sheet jam clearance cover. See “2000-sheet highcapacity feeder jam clearance cover removal”. 3 Check if the pass thru sensor is seated correctly and not damage. Is the pass thru sensor not damaged? Go to step 4. For 550-sheet input option: Replace the pass thru sensor. See “550-sheet tray pass thru sensor removal”. For 2000-sheet input option: Replace the pass thru sensor. See “2000- sheet high-capacity feeder pass thru sensor removal”. 4 Check the pick roll assembly for contamination and wear. Is the above component free of excess wear and contamination? Go to step 5. For 550-sheet input option: Replace the pick roll assembly. See “550-sheet tray pick roll assembly removal”. For 2000-sheet input option: Replace the pick roll assembly. See “2000- sheet high-capacity feeder pick roll assembly removal”. 5 Check the drive assembly for wear or damage. Make sure the rollers are touching each other when the jam clearance cover is closed. Is the drive assembly not damaged? Go to step 6. For 550-sheet input option: Replace the 550-sheet drawer assembly. See “550-sheet drawer assembly removal”. For 2000-sheet input option: Replace the 2000- sheet high-capacity feeder drive assembly. See “2000- sheet high-capacity feeder drive assembly removal”. 6 Check the next pass thru sensor above the defective option. Refer to the paper path guide. Is the sensor not damaged? Go to step 7. Go to step 3. 7 For 550-sheet input option: Replace the controller card assembly. See “550-sheet tray controller card assembly removal”. For 2000-sheet input option: Replace the controller card assembly. See “2000-sheet high-capacity feeder controller card assembly removal”. Does the problem persist? Go to step 8. Problem solved. 8 For 550-sheet input option: Replace the media tray assembly. See “550-sheet media tray assembly removal”. For 2000-sheet input option: Replace the media tray assembly. See “2000-sheet highcapacity feeder media tray assembly removal”. Does the problem persist? For 550-sheet input option: Replace the 550-sheet drawer assembly. See “550-sheet drawer assembly removal”. For 2000-sheet input option: Replace the 2000- sheet high-capacity feeder input option. Problem solved.

• Code: 24x.05
• Description: 242.05 While feeding from tray 2, the paper took a long time to clear the pass thru sensor. Possible causes: • Incorrect paper size • Incorrect paper guide setting • Obstruction on the paper path • Drive assembly failure • Paper pick mechanism failure • System board failure • Obstructed pass thru sensor • Pick rolls failure 243.05 While feeding from tray 3, the paper took a long time to clear the pass thru sensor. Possible causes: • Incorrect paper size • Incorrect paper guide setting • Obstruction on the paper path • Drive assembly failure • Paper pick mechanism failure • System board failure • Obstructed pass thru sensor • Pick rolls failure 244.05 While feeding from tray 4, the paper took a long time to clear the pass thru sensor. Possible causes: • Incorrect paper size • Incorrect paper guide setting • Obstruction on the paper path • Drive assembly failure • Paper pick mechanism failure • System board failure • Obstructed pass thru sensor • Pick rolls failure 245.05 While feeding from tray 5, the paper took a long time to clear the pass thru sensor. Possible causes: • Incorrect paper size • Incorrect paper guide setting • Obstruction on the paper path • Drive assembly failure • Paper pick mechanism failure • System board failure • Obstructed pass thru sensor • Pick rolls failure
• Remedy: 1 Check for any obstruction on the paper path. Is the paper path free of obstruction? Go to step 2. Clear paper path for obstructions. 2 1. Check if the jam clearance cover can close properly. 2. Check if jam clearance cover friction lock is not retracted. Did the jam clearance cover close properly? Go to step 3. For 550-sheet input option: Replace the 550-sheet drawer assembly. See “550-sheet drawer assembly removal”. For 2000-sheet input option: Replace the 2000- sheet jam clearance cover. See “2000-sheet highcapacity feeder jam clearance cover removal”. 3 Check if the pass thru sensor is seated correctly and not damage. Is the pass thru sensor not damaged? Go to step 4. For 550-sheet input option: Replace the pass thru sensor. See “550-sheet tray pass thru sensor removal”. For 2000-sheet input option: Replace the pass thru sensor. See “2000- sheet high-capacity feeder pass thru sensor removal”. 4 Check the pick roll assembly for contamination and wear. Is the above component free of excess wear and contamination? Go to step 5. For 550-sheet input option: Replace the pick roll assembly. See “550-sheet tray pick roll assembly removal”. For 2000-sheet input option: Replace the pick roll assembly. See “2000- sheet high-capacity feeder pick roll assembly removal”. 5 Check the drive assembly for wear or damage. Make sure the rollers are touching each other when the jam clearance cover is closed. Is the drive assembly not damaged? Go to step 6. For 550-sheet input option: Replace the 550-sheet drawer assembly. See “550-sheet drawer assembly removal”. For 2000-sheet input option: Replace the 2000- sheet high-capacity feeder drive assembly. See “2000- sheet high-capacity feeder drive assembly removal”. 6 Check the next pass thru sensor above the defective option. Refer to the paper path guide. Is the sensor not damaged? Go to step 7. Go to step 3. 7 For 550-sheet input option: Replace the controller card assembly. See “550-sheet tray controller card assembly removal”. For 2000-sheet input option: Replace the controller card assembly. See “2000-sheet high-capacity feeder controller card assembly removal”. Does the problem persist? Go to step 8. Problem solved. 8 For 550-sheet input option: Replace the media tray assembly. See “550-sheet media tray assembly removal”. For 2000-sheet input option: Replace the media tray assembly. See “2000-sheet highcapacity feeder media tray assembly removal”. Does the problem persist? For 550-sheet input option: Replace the 550-sheet drawer assembly. See “550-sheet drawer assembly removal”. For 2000-sheet input option: Replace the 2000- sheet high-capacity feeder input option. Problem solved.

• Code: 24x.08
• Description: 242.08 While feeding from tray 2, the paper did not reached the pass thru sensor. Possible causes: • Contaminated or worn-out pick tire • Damaged pick assembly • Incorrect media loading • Obstruction on the paper path • Damage tray restraints 243.08 While feeding from tray 3, the paper did not reached the pass thru sensor. Possible causes: • Contaminated or worn-out pick tire • Damaged pick assembly • Incorrect media loading • Obstruction on the paper path • Damage tray restraints 244.08 While feeding from tray 4, the paper did not reached the pass thru sensor. Possible causes: • Contaminated or worn-out pick tire • Damaged pick assembly • Incorrect media loading • Obstruction on the paper path • Damage tray restraints 245.08 While feeding from tray 5, the paper did not reached the pass thru sensor. Possible causes: • Contaminated or worn-out pick tire • Damaged pick assembly • Incorrect media loading • Obstruction on the paper path • Damage tray restraints
• Remedy: 1 Check for any obstruction on the paper path. Is the paper path free of obstruction? Go to step 2. Clear paper path for obstructions. 2 1. Check if the jam clearance cover can close properly. 2. Check if the jam clearance cover friction lock is not retracted. Did the jam clearance cover close properly? Go to step 3. For 550-sheet input option: Replace the 550-sheet drawer assembly. See “550-sheet drawer assembly removal”. For 2000-sheet input option: Replace the 2000- sheet high-capacity feeder jam clearance cover. See “2000-sheet highcapacity feeder jam clearance cover removal”. 3 Check if the pass thru sensor is seated correctly and the sensor flag can move back to its original position when it is triggered. Is the pass-thru sensor free of obstruction? Go to step 4. Install the pass thru sensor correctly. 4 1. Bring the printer up in Diagnostics menu (turn off the printer, press and hold 3 and 6, turn on the printer, and hold the buttons until the splash screen appears). 2. Navigate to INPUT TRAY TESTS > FEED TEST. 3. Select the input source. 4. Select Single. Does the error persists? Go to step 5. Problem solved. 5 Check the pick roll assembly. Is the pick roll assembly not damaged? Go to step 6. For 550-sheet input option: Replace the pick roll assembly. See “550-sheet tray pick roll assembly removal”. For 2000-sheet input option: Replace the pick roll assembly. See “2000- sheet high-capacity feeder pick roll assembly removal”. 6 1. Check the pick assembly for mechanical wear or damage. 2. Check if the pick arm spring is not dislodge. Is the pick assembly not damaged? Go to step 7. For 550-sheet input option: Replace the pick assembly. See “550-sheet tray pick assembly removal”. For 2000-sheet input option: Replace the pick assembly. See Installation note of “2000-sheet highcapacity feeder pick assembly removal”. 7 For 550-sheet input option: Replace the media tray assembly. See “550-sheet media tray assembly removal”. For 2000-sheet input option: Replace the media tray assembly. See “2000-sheet highcapacity feeder media tray assembly removal” Does the problem persist? For 550-sheet input option: Replace the 550-sheet drawer assembly. See “550-sheet drawer assembly removal”. For 2000-sheet input option: Replace the 2000- sheet high-capacity feeder input option. Problem solved.

• Code: 250.02
• Description: S1 sensor is made early with paper input from the MPF. Possible causes: • Incorrect paper settings • Defective S1 sensor
• Remedy: 1 Open the left access door. Check the S1 sensor flag (B) for damage. Is the S1 flag damaged? Replace the S1 sensor. See “Sensor (input, S1, narrow media, near narrow media) removal”. Go to step 2. 2 Remove the staging deflector assembly. See “Staging deflector assembly removal”. Is the S1 sensor (B) in the staging deflector assembly loose? Reseat the sensor and add a sensor retainer. See “Sensor (input, S1, narrow media, near narrow media) removal”. Contact your next level of support.

• Code: 250.03, 250.05
• Description: 250.03 S1 sensor is never made with paper input from the MPF. Possible causes: • Improper paper loading • Damaged paper S1sensor • Faulty system board 250.05 S1 sensor never broke. Possible causes: • Damaged S1sensor • Faulty system board
• Remedy: 1 Open the left access door. Check the sensor flag for damage. A—Input sensor B—S1 sensor C—Narrow media sensor D—Near narrow media sensor Is the sensor flag damaged? Replace the input sensor. See “Sensor (input, S1, narrow media, near narrow media) removal”. Go to step 2. 2 Turn the printer off, and open the system board shield. Check the cable in connector JPP2 for proper connection to the system board. Is the cable properly connected? Go to step 3. Reseat the cable. 3 Check the cable in connector JPP2 for damage. Is the cable damaged? Replace the paper path cable. See “Paper path cables”. Go to step 4. 4 Remove the staging deflector assembly, and check the sensor cable connection. See “Staging deflector assembly removal”. A—Input sensor B—S1 sensor C—Narrow media sensor D—Near narrow media sensor Is the cable properly connected? Go to step 5. Reseat the cable. 5 Replace the sensor. “Sensor (input, S1, narrow media, near narrow media) removal” Does the error reoccur? Replace the system board. See “System board removal”. Problem solved.

• Code: 250.21 250.22
• Description: Multipurpose feeder motor stalled. Possible causes: • Tray 1 motor failure • Cabling failure • MPF gear assembly failure • System board failure
• Remedy: 1 Open the left access door. Does the MPF wheels turn freely? Go to step 3. Go to step 2. 2 Remove the LVPS fan shield. See “LVPS exit duct removal”. Are the gears (A) damaged? Replace the MPF pick parts. See “MPF pick parts packet, including”. Replace the MPF paper pick assembly. See “MPF paper pick assembly removal (including the MPF ratchet collar and MPF drive pulley)”. 3 Turn the printer off, and open the system board shield. Check the cable in connector JTRAY1 for proper connection to the system card. Is the cable connected correctly? Go to step 4. Reseat the cable. 4 Check the cable in connector JTRAY1 for damage. Is the cable damaged? Replace the Tray 1 machine side cable. See “Autocomp W2W cable”. Go to step 5. 5 Remove the input tray. Is the input tray cable connected correctly? Go to step 6. Reseat the cable. 6 Remove the LVPS. See “Low-voltage power supply (LVPS) removal”. Is the MPF drive belt (B) broken? Replace the MPF drive belt. See “MPF drive assembly removal”. Go to step 7. 7 Is the MPF drive assembly damaged? Replace the MPF drive assembly. See “MPF drive assembly removal”. Go to step 8. 8 Replace the Input tray feed assembly. Does the error reoccur? Replace the System Board. See “System board removal”. Problem solved.

• Code: 31
• Description: Defective or Missing <color> Cartridge
• Remedy: • Reseat the specified print cartridge. • Inspect the print cartridge contacts for damage/contamination. Replace the print cartridge if defective. • Inspect the XXXX cable connection. Properly connect the cable if it is not connected properly. Replace the cable if damaged. • Replace the indicated cartridge. • If the problem still exists, replace the system board.

• Code: 32
• Description: Unsupported Cartridge
• Remedy: • Check to see if the print cartridge is a supported cartridge. Note: Once the cartridge shipped with the printer is exhausted, it must be replaced by a supply cartridge (refer to the User’s Guide for part numbers.) If the specified print cartridge is a supported cartridge, reseat the cartridge. • Inspect the print cartridge contacts for damage or contamination. Replace the print cartridge if defective. • Inspect XXXX cable connection. Properly connect the cable if not connected properly. Replace the cable if damaged. • If the problem still exists, replace the system board