• Code: 240.91
• Description: Paper remains detected at the sensor (MPF/passthrough) after the printer is turned on.
• Remedy: Step 1 a From the home screen, touch Settings > Device > Preferences. b Check if the paper size matches the size set on the tray guides. Does the paper size match the size set on the tray? Go to step 3. Go to step 2. Step 2 Change the paper size or adjust the size setting in the tray. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (MPF/pass.through). Does the sensor status change while toggling the sensor? Contact the next level of support. Go to step 4. Step 4 Check the sensor cable for proper connection and damage, and replace if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 a Check the isolation unit for damage, and replace if necessary. See gIsolation unit removalh. b Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 240.x5
• Description: 240.15 240.25 240.35 240.45 Paper fed from tray [x] never cleared the sensor (MPF/pass-through).
• Remedy: Step 1 a From the home screen, touch Settings > Device > Preferences. b Check if the paper size matches the size set on the tray guides. Does the paper size match the size set on the tray? Go to step 3. Go to step 2. Step 2 Change the paper size or adjust the size setting in the tray. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the duplex and MPF paper paths for paper jams and obstructions. Are the paper paths free of jams and obstructions? Go to step 5. Go to step 4. Step 4 Remove the paper jams and obstructions. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the tray paper path and drive gears for damage, and replace the tray if necessary. Does the problem remain? Go to step 6. The problem is solved. Step 6 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (MPF/pass.through). Does the sensor status change while toggling the sensor? Go to step 8. Go to step 7. Step 7 Check the sensor cable for proper connection and damage, and replace if necessary. Does the problem remain? Go to step 8. The problem is solved. Step 8 Check the sensor and sensor flag for damage. Is the sensor or sensor flag damaged? Go to step 9. Contact the next level of support. Step 9 Replace the isolation unit. See “Isolation unit removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 241.12, 241.14
• Description: 241.12 Paper fed from tray 1 covered the sensor (tray 1 pick) earlier than expected. 241.14 Paper fed from tray 1 cleared the sensor (tray 1 pick) earlier than expected.
• Remedy: Step 1 a From the home screen, touch Settings > Device > Preferences. b Check if the paper size matches the size set on the tray guides. Does the paper size match the size set on the tray? Go to step 3. Go to step 2. Step 2 Change the paper size or adjust the size setting in the tray. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the tray for overfilling. Is the tray overfilled? Go to step 4. Go to step 5. Step 4 Remove the excess paper from the tray. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the paper path along the tray exit. Is the paper path free of fragments and contamination? Go to step 7. Go to step 6. Step 6 Clean the paper path. Does the problem remain? Go to step 7. The problem is solved. Step 7 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 241.15
• Description: Paper fed from tray 1 never cleared the sensor (tray 1 pick).
• Remedy: Step 1 a From the home screen, touch Settings > Device > Preferences. b Check if the paper size matches the size set on the tray guides. Does the paper size match the size set on the tray? Go to step 3. Go to step 2. Step 2 Change the paper size or adjust the size setting in the tray. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the paper path for paper jams and fragments. Is the paper path free of jams and fragments? Go to step 5. Go to step 4. Step 4 Remove the paper jams and fragments. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the tray paper path and drive gears for damage, and replace the tray if necessary. Does the problem remain? Go to step 6. The problem is solved. Step 6 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (Input). Does the sensor status change while toggling the sensor? Go to step 9. Go to step 7. Step 7 Check the sensor cable for proper connection and damage, and replace if necessary. Does the problem remain? Go to step 8. The problem is solved. Step 8 Check the sensor for damage and replace if necessary. See “Sensor (input) removal”. Does the problem remain? Go to step 9. The problem is solved. Step 9 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Motor tests > Isolation b Touch Start. Does the motor run? Contact the next level of support. Go to step 10. Step 10 Check the motor cable for proper connection and damage, and replace if necessary. Does the problem remain? Go to step 11. The problem is solved. Step 11 a Replace the isolation unit. See “Isolation unit removal”. b Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 241.16
• Description: Paper fed from tray 1 was never detected by the sensor (tray 1 pick).
• Remedy: Step 1 a From the home screen, touch Settings > Device > Preferences. b Check if the paper size matches the size set on the tray guides. Does the paper size match the size set on the tray? Go to step 3. Go to step 2. Step 2 Change the paper size or adjust the size setting in the tray. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the tray for overfilling. Is the tray overfilled? Go to step 4. Go to step 5. Step 4 Remove the excess paper from the tray. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the paper condition in tray 1. Is the paper crumpled or damaged? Go to step 6. Go to step 7. Step 6 Replace the crumpled or damaged paper. Does the problem remain? Go to step 7. The problem is solved. Step 7 Check the condition of the pick rollers. Are the pick rollers free from excess wear, contamination, and damage? Go to step 9. Go to step 8. Step 8 Replace the pick rollers. Does the problem remain? Go to step 9. The problem is solved. Step 9 a Check the pick rollers for proper installation. b Firmly press the pick roller assembly upward to make sure that it is properly engaged to the shaft. Is the pick roller assembly properly installed? Go to step 11. Go to step 10. Step 10 Reinstall the pick roller assembly. Does the problem remain? Go to step 11. The problem is solved. Step 11 Check the paper path exiting the paper tray. Is the paper path free of fragments and contamination? Go to step 13. Go to step 12. Step 12 Clean the paper path. Does the problem remain? Go to step 13. The problem is solved. Step 13 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (Input). Does the sensor status change while toggling the sensor? Go to step 16. Go to step 14. Step 14 Check the sensor cable for proper connection and damage, and replace if necessary. Does the problem remain? Go to step 15. The problem is solved. Step 15 Check the sensor for damage, and replace if necessary. See “Sensor (input) removal”. Does the problem remain? Go to step 16. The problem is solved. Step 16 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Motor tests > Pick (tray 1) b Select a setting, and then touch Start. Does the motor run? Go to step 19. Go to step 17. Step 17 Check the motor cable for proper connection and damage, and replace if necessary. Does the problem remain? Go to step 18. The problem is solved. Step 18 a Replace the motor (tray 1 pick). b Perform a print job. Does the problem remain? Go to step 19. The problem is solved. Step 19 a Replace the media feeder. See “Media feeder removal”. b Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 241.82, 241.83, 241.84
• Description: The motor (tray 1 pick) failed to achieve expected speed or has stalled
• Remedy: Step 1 Check the tray for overfilling. Is the tray overfilled? Go to step 2. Go to step 3. Step 2 Remove the excess paper from the tray. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the paper condition in the tray. Is the paper crumpled or damaged? Go to step 4. Go to step 5. Step 4 Replace the crumpled or damaged paper. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the paper path exiting the tray. Is the paper path free of fragments and contamination? Go to step 7. Go to step 6. Step 6 Clean the paper path. Does the problem remain? Go to step 7. The problem is solved. Step 7 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics and adjustments > Motor tests > Pick (tray 1) b Select a setting, and then touch Start. Does the motor run? Contact the next level of support. Go to step 8. Step 8 Check the motor cable for proper connection and damage, and replace if necessary. Does the problem remain? Go to step 9. The problem is solved. Step 9 a Replace the motor (tray 1 pick). b Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 241.91
• Description: Paper remains detected at the sensor (tray 1 pick) after the printer is turned on.
• Remedy: Step 1 a From the home screen, touch Settings > Device > Preferences. b Check if the paper size matches the size set on the tray guides. Does the paper size match the size set on the tray? Go to step 3. Go to step 2. Step 2 Change the paper size or adjust the size setting in the tray. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (Input). Does the sensor status change while toggling the sensor? Contact the next level of support. Go to step 4. Step 4 Check the sensor cable for proper connection and damage, and replace if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 a Check the sensor for damage and replace if necessary. See “Sensor (input) removal”. b Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 242.26, 242.96
• Description: 242.26 Paper fed from tray 2 was picked but it never arrived at the sensor (tray 2 trailing edge). 242.96 Paper was picked but it never arrived at the sensor (tray 2 trailing edge). Paper source is undetermined.
• Remedy: Step 1 a From the home screen, touch Settings > Device > Preferences. b Check if the paper size matches the size set on the tray guides. Does the paper size match the size set on the tray? Go to step 3. Go to step 2. Step 2 Change the paper size or adjust the size setting in the tray. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check if the paper size matches the size set on the tray guides. Does the paper size match the size set on the tray? Go to step 5. Go to step 4. Step 4 Replace the paper or change the paper size setting in the tray. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the paper tray for overfilling. Is the paper tray overfilled? Go to step 6. Go to step 7. Step 6 Remove the excess paper from the tray. Does the problem remain? Go to step 7. The problem is solved. Step 7 Check the paper condition in the tray. Is the paper crumpled or damaged? Go to step 8. Go to step 9. Step 8 Replace the crumpled or damaged paper. Does the problem remain? Go to step 9. The problem is solved. Step 9 a Check the pick rollers for proper installation. b Fully press the pick roller assembly upward to make sure that the mounting latches are properly engaging the slot on the shaft. Is the pick roller assembly properly installed? Go to step 11. Go to step 10. Step 10 Reinstall the pick roller assembly. Does the problem remain? Go to step 11. The problem is solved. Step 11 Check the condition of the pick rollers. Are the pick rollers free from excess wear, contamination, and damage? Go to step 13. Go to step 12. Step 12 Replace the pick rollers. Does the problem remain? Go to step 13. The problem is solved. Step 13 Check the paper path exiting the paper tray. Is the paper path free of fragments and contamination? Go to step 15. Go to step 14. Step 14 Clean the paper path. Does the problem remain? Go to step 15. The problem is solved. Step 15 a Enter the Diagnostics menu, and then navigate to: Additional input tray diagnostics > Sensor tests b Find the sensor (Trailing edge (tray [x])). Does the sensor status change while toggling the sensor? Go to step 18. Go to step 16. Step 16 Reseat the sensor cable, and then check the sensor for misalignment and damage. Is the sensor properly installed and free of damage? Go to step 18. Go to step 17. Step 17 Reinstall or replace the sensor. See “Sensor (550-sheet tray trailing edge) removal”. Does the problem remain? Go to step 18. The problem is solved. Step 18 a Enter the Diagnostics menu, and then navigate to: Additional input tray diagnostics > Motor tests > Motor tests > Pick (tray [x]) b Select a setting, and then touch Start. Does the motor run? Go to step 21. Go to step 19. Step 19 Reseat the motor cable, and then check the motor for misalignment and damage. Is the motor properly installed and free of damage? Go to step 21. Go to step 20. Step 20 Reinstall or replace the motor. See g550.sheet tray paper feeder removalh. Does the problem remain? Go to step 21. The problem is solved. Step 21 Replace the media feeder. See gMedia feeder removalh. Does the problem remain? Go to step 22. The problem is solved. Step 22 Perform a print test. Does the problem remain? Contact the next level of support. The problem is solved.