• Code: 016-982
• Display: Hard Drive Full Error 016-982 Press OK
• Description: <Memory Over flow> Exceeds the memory capacity.
• Remedy: 1 Check the memory capacity by printing a small file or test page. Does the error still occur when printing a small job? Go to step 2. Add additional memory, or divide the printing job. 2 Reinstall the memory card. See “Memory card removal”. Does the error still occur when test printing? Go to step 3. Problem resolved. 3 Check the memory capacity: 1. On the operator panel, press System to access the customer menus. 2. Select Setup, and press OK. 3. Select Information Pages, and press OK. 4. Select Configuration, and press OK. Is all the memory capacity you have installed being recognized by the MFP? Go to step 4. Replace the RIP board. See “RIP board removal”. 4 Replace the memory card. See “Memory card removal”. Does the error still occur when test printing? Replace the RIP board. See “RIP board removal”. Problem resolved.

• Code: 016-986
• Display: File Size Limit Error 016-986 Press OK
• Description: <File Size Error> Exceeded Format-specific Size Limit after Conversion.
• Remedy: 1 Turn the power off and on. Does the error still occur when turning on the power? Go to step 2. Problem resolved. 2 Check the printer setting for the Country setting. 1. Press System to access the customer menus. 2. Select Admin Menu. 3. Select Fax Setting. 4. Select Country. Is the Country setting in the customer menus correct? Go to step 3. Set the Country setting correctly. 3 Reinstall the engine board. See “Engine board removal”. Does the error still occur when turning on the power? Replace the engine board. See “Engine board removal”. Problem resolved.

• Code: 017-970
• Display: MFD Memory Full Error 017-970 Press OK
• Description: <AIOC lack of Memory> Out of memory for AIOC.
• Remedy: 1 Turn the power off and back on. Does the error still occur? Go step 2. Problem resolved. 2 Check the printer menu for stored jobs. Select Job Status on the Stored Print menu. Is there a lot of stored data? Send the stored fax, or print the stored job. For a Secure Receive fax, have the customer enter the password to receive. Go to step 3. 3 Check the value for the Interval Timer: 1. On the operator panel, press System to access the customer menus. 2. Select Admin Menu, and press OK. 3. Select Fax Settings, and press OK. 4. Select Interval Timer, and press OK. The default value is 8. Is the interval timer set for a long interval? Decrease the value of the interval timer on the menu. Go to step 4. 4 Replace the engine board. See “Engine board removal”. Does the error still occur when receiving a fax? Replace the printer. Problem resolved.

• Code: 017-971...017-980
• Display: MFD Controller
• Description: <FlashROM Write Error> Write error at Image Data FlashROM Erase error at Image Data FlashROM Suspend error at Image Data FlashROM Resume error at Image Data FlashROM File Handle Count exceeds Limit File Count exceeds Manageable Limit Document Count exceeds Manageable Limit Document Page Count exceeds Limit File double open A report file failed to open or close.
• Remedy: 1 Turn the power off and on. Does the error still occur when turning on the power? Go to step 2. Problem resolved. 2 Check the printer setting for the Country setting. 1. Press System to access the customer menus. 2. Select Admin Menu. 3. Select Fax Setting. 4. Select Country. Is the Country setting in the customer menus correct? Go to step 3. Set the Country setting correctly. 3 Reinstall the engine board. See “Engine board removal”. Does the error still occur when turning on the power? Replace the engine board. See “Engine board removal”. Problem resolved.

• Code: 041-340
• Display: MCU NVRAM Error Error 041-340 Address:xxxx Data:xx Restart Printer
• Description: <IOT NVRAM Error> The error is detected by controller board NVRAM check.
• Remedy: 1 Does Address: 38** display on the operator panel? Go to step 2. Go to step 3. 2 Reinstall the EEPROM card. Does the error still occur when turning on the power? Replace the EEPROM card. Problem resolved. 3 Does Address: 3A** display? Go to step 4. Go to step 5. 4 Reinstall the fuser assembly. See “Fuser removal”. Does the error still occur when turning on the power? Replace the fuser assembly. See “Fuser removal”. Problem resolved. 5 Does Address: 3A** display? Go to step 6. Go to step 7. 6 Reinstall the transfer belt assembly. See “Transfer belt removal”. Does the error still occur when turning on the power? Replace the transfer belt assembly. See “Transfer belt removal”. Problem resolved. 7 Does Address 31** display? Go to step 8. Go to step 9. 8 Reinstall the HVPS. See “High-voltage power supply (HVPS) removal”. Does the error still occur when turning on the power? Replace the HVPS. See “High-voltage power supply (HVPS) removal”. Problem resolved. 9 Reinstall the controller board. See“Controller board removal”. Replace the controller board. See “Controller board removal”. Problem resolved.

• Code: 042-313
• Display: Fan Motor Error Error 042-313 Restart Printer
• Description: <IOT Fan Motor Failure> A duplex fan motor error is detected.
• Remedy: 1 Replace the transfer belt assembly. See “Transfer belt removal”. Does the error still occur when the power is turned on? Replace the controller board. See “Controller board removal”. Problem resolved.

• Code: 042-325
• Display: Motor Error Error 042-325 Restart Printer
• Description: <IOT Motor Failure> A main motor failure is detected.
• Remedy: 1 Check the installation of the following: • Transfer belt assembly • Fuser • Black toner cartridge Are the transfer belt assembly, the fuser, and the black toner cartridge installed correctly? Go to step 3. Reinstall the: • Transfer belt assembly • Fuser • Black toner cartridge Go to step 2. 2 Does the error still occur when the power is turned on? Go to step 3. Problem resolved. 3 Check the P/J21 and P/J211 connections between the controller board and the main drive assembly. Are the connectors secure? Go to step 5. Reconnect the connectors P/J21 and P/J211. Then go to step 4. 4 Does the error still occur when the power is turned on? Go to step 5. Problem resolved. 5 Check the main motor by performing the Main Motor Test: 1. In Service Mode, select Printer Diag, and press OK. 2. Select Engine Diag, and press OK. 3. Select Motor Test, and press OK. 4. Select Main Motor. 5. Open the front cover, and remove the black toner cartridge. 6. Bypass the interlock on the front cover. 7. Select the speed with or to perform the test (FULL1, FULL2, HALF, and LOW). 8. Press OK to begin the test. For example, Main Motor (Full2). EXEC While the test is executing, you should hear the motor running. Does the main motor function correctly? Replace the controller board. See “Controller board removal”. Go to step 6. 6 Check the main drive installation. Is the main drive assembly installed correctly? Go to step 7. Reinstall the main drive assembly. See “Main drive removal”. Then go to step 7. 7 Does the error still occur when the power is turned on? Go to “Main drive assembly (main motor) service check”. Problem resolved.

• Code: 042-326
• Display: Motor Error Error 042-326 Restart Printer
• Description: <IOT Motor Failure> A sub motor failure is detected.
• Remedy: 1 Check the toner cartridges for proper installation. Are the toner cartridges installed correctly? Go to step 3. Reinstall the toner cartridges. Then go to step 2. 2 Does the error still occur when the power is turned on? Go to step 3. Problem resolved. 3 Check the P/J22 and P/J221 connections between the controller board and the main drive assembly. Are the connectors secure? Go to step 4. Reconnect the connectors P/J22 and P/J221. Then go to step 4. 4 Check the sub motor by performing the Sub Motor Test: 1. In Service Mode, select Printer Diag, and press OK. 2. Select Engine Diag, and press OK. 3. Select Motor Test, and press OK. 4. Select Sub Motor, and press OK. 5. Open the front cover, and remove all the toner cartridges. 6. Bypass the interlock on the front cover. 7. Select the speed with or to perform the test (FULL1, FULL2, HALF, and LOW). 8. Press OK to begin the test. For example, Sub Motor (Full2). EXEC While the test is executing, you should hear the motor running. Does the main motor function correctly? Replace the controller board. See “Controller board removal”. Go to step 5. 5 Check the main drive assembly installation. Is the main drive assembly installed correctly? Go to step 6. Reinstall the main drive assembly. See “Main drive removal”. Then go to step 6. 6 Does the error still occur when the power is turned on? Go to “Main drive assembly (sub motor) service check”. Problem resolved.