• Code: 062-324
• Display: Scanner Error Error 062-324 Restart Printer
• Description: <Scanner Error> Out of Memory for scanner.
• Remedy: 1 Reseat the connectors (P/J60, P/J62, P/J63, P/J64, P/J65) on the engine board. Does the error still occur when turning on the power? Go to step 2. Problem resolved. 2 Replace the scanner assembly. See “Scanner assembly removal”. Does the error still occur when turning on the power? Replace the engine board. See “Engine board removal”. Problem resolved.

• Code: 062-360
• Display: Scanner Sensor Error Error 062-360 Restart Printer
• Description: <HPSensor Error> The Scanner Home Position error occurred.
• Remedy: 1 Check the scanner lock. Move the lock toward the rear to unlock the scanner. Is the scanner lock at the unlocked position? Go to step 2. Set the scanner lock to the unlocked position. 2 Reseat the connectors (P/J60, 62, 63, 64, 65) on the engine board. Does the error still occur when turning on the power? Go to step 3. Problem resolved. 3 Replace the scanner assembly. See “Scanner assembly removal”. Does the error still occur when turning on the power? Replace the engine board. See “Engine board removal”. Problem resolved.

• Code: 062-371
• Display: Scanner Lamp Error Error 062-371 Restart Printer
• Description: <IIT Lamp Error> The scanner Fault Lamp error occurred.
• Remedy: 1 Check the scanner lock. Move the lock toward the rear to unlock the scanner. Is the scanner lock at the unlocked position? Go to step 2. Set the scanner lock to the unlocked position. 2 Reseat the connectors (P/J60, 62, 63, 64, 65) on the engine board. Does the error still occur when turning on the power? Go to step 3. Problem resolved. 3 Replace the scanner assembly. See “Scanner assembly removal”. Does the error still occur when turning on the power? Replace the engine board. See “Engine board removal”. Problem resolved.

• Code: 062-393
• Display: Scanner Error Error 062-393 Restart Printer
• Description: <CcdAsic Error> The CCD ASIC communication error occurred.
• Remedy: 1 Turn the power off and on. Does the error still occur when copying? Go to step 2. Problem resolved. 2 Replace the engine board. See “Engine board removal”. Does the error still occur when copying and faxing? Replace the printer. Problem resolved.

• Code: 072-215
• Display: 550 Feeder Error Error 072-215 Restart Printer
• Description: <IOT Option Feeder Failure> The error is detected by 550-sheet feeder communication check.
• Remedy: 1 Is the 550-sheet feeder installed correctly? Go to step 3. Reinstall the 550- sheet feeder. See “550-sheet feeder removal”. 2 Does the error still occur when turning on the power? Go to step 3. Problem resolved. 3 Check the P/J27, P/J273, and P/J419 connectors between the 550-sheet feeder controller board and the controller board. Are the cable connections secure? Go to step 5. Reconnect the cables, and go to step 4. 4 Does the error still occur when turning on the power? Go to step 5. Problem resolved. 5 Replace the 550-sheet feeder controller board. See “550-sheet feeder controller board”. Does the error still occur when turning on the power? Go to step 6. Problem resolved. 6 Replace the 500-sheet feeder. See “550-sheet feeder removal”. Does the error still occur when turning on the power? Replace the controller board. See “Controller board removal”. Problem resolved.

• Code: 072-216
• Display: Motor Error Error 072-216 Restart Printer
• Description: <IOT Motor Failure> Option Feeder Motor failure is detected.
• Remedy: 1 Is the 550-sheet feeder paper tray installed correctly? Go to step 3. Reinstall the paper tray, then go to step 2. 2 Does the error still occur when turning on the power? Go to step 3. Problem resolved. 3 Check the feed roll assembly and the separator roll assembly by turning them with your finger. Make sure they rotate smoothly. Do the rolls rotate smoothly? Go to step 4. Replace the rolls that do not turn properly. 4 Check the P/J422, P/J4221, and P/J4222 connectors between the 550-sheet feeder controller board and the 550-sheet feeder feed drive assembly. Are the cables connected securely? Go to step 5. Reconnect the P/J422, P/J4221, and P/J4222. Then go to step 5. 5 Check the feed motor by performing the Tray 3 Feed Motor Test: 1. In Service Mode, select Printer Diag, and press OK. 2. Select Engine Diag, and press OK. 3. Select Motor Tests, and press OK. 4. Select Tray 3 Feed Motor Test, and press OK. 5. Select a speed to test, and press OK to start the test. For example, select Tray 3 Feed Motor(FULL2). You will hear the motor run if it is function Does the tray 3 feed motor function correctly? Replace the controller board. See “Controller board removal”. Go to step 6. 6 Is the 550-sheet feeder drive assembly installed correctly? Go to step 7. Reinstall the 550- sheet feeder drive assembly. See “550-sheet feeder drive assembly removal”. 7 Does the error still occur when turning on the power? Go to “550-sheet feeder drive assembly service check”. Problem resolved.

• Code: 077-215
• Display: Duplexer Error Error 077-215 Restart Printer
• Description: <IOT Option Duplexer Failure> The error is detected by Option Duplexer check.
• Remedy: 1 Is the duplex unit installed correctly? Go to step 3. Reinstall the duplex. See “Duplex unit removal”. Then go to step 2. 2 Does the error display when the power is turned on? Go to step 3. Problem resolved. 3 Check the P/J27, P/J272, P/J2720, and P/J428 connectors between the duplex card and the controller board. Are the cable connections secure? Go to step 5. Reconnect P/J27, P/J272, P/J2720, and P/J428. Then go to step 4. 4 Does the error display when the power is turned on? Go to step 5. Problem resolved. 5 Replace the duplex unit. See “Duplex unit removal”. Does the error display when the power is turned on? Replace the controller board. See “Controller board removal”. Problem resolved.

• Code: 077-343
• Display: Motor Error Error 077-343 Restart Printer
• Description: <IOT Motor Failure> A feed motor failure is detected.
• Remedy: 1 Check the rotation of the registration roll rubber with a finger. Does the rubber on the registration roll rotate correctly? Go to step 2. Replace the feeder assembly. 2 Check the P/J25 and P/J251 connectors between the controller board and the feed drive assembly. Are the connections secure? Go to step 3. Reconnect the connectors P/J25 and P/J251. Then go to step 3. 3 Check the PH Motor by performing the PH Motor Test: 1. In Service Mode, select Printer Diag, and press OK. 2. Select Engine Diag, and press OK. 3. Select Motor Tests, and press OK. 4. Select PH Motor. 5. Open the front cover. 6. Press OK. 7. Select a speed to test, and press OK to start the test. For example, select PH Motor(Full2). 8. During the Test, close the front cover. You will hear the motor run if it is functional Does the PH motor function correctly? Replace the controller board. See “Controller board removal”. Go to step 4. 4 Is the feed drive assembly installed correctly? Go to step 5. Reinstall the feed drive assembly. See “Feed drive assembly removal”. Then go to step 5. 5 Does the error still occur when the power is turned on? Go to “Feed drive assembly service check”. Problem resolved.