• Code: 110.01..110.07
• Description: Mirror Motor A mirror motor error has occurred.
• Remedy: 1 View the Event Log: 1. Enter Diagnostics mode (press and hold buttons 3 and 6, turn on the MFP, and release the buttons when the progress bar displays). 2. Touch EVENT LOG from Diagnostics Menu. 3. Touch Display Log. Has an 110.xx error occurred three times or more? Replace the printhead. See “Printhead removal, installation, and adjustment”. Go to step 2. 2 1. Turn the printer off, and then remove the rear frame cover. See “Rear frame cover removal”. 2. Check the cable in connector JMIRR1 for proper connection to the system board, the printhead cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the printhead. See “Printhead removal, installation, and adjustment”. Go to step 3. 3 Measure the continuity across all of the fuses on the system board. Are any of the fuses blown? Replace the system board. See “System board removal”. Go to step 4. 4 1. Perform the printhead verification to check whether the new printhead will solve the problem. See “Printhead verification”. 2. Perform the Mirror Motor Test. Bring the printer up in the Diagnostics menu (turn off the printer, press and hold 3 and 6, turn on the printer.) See “Mirror Motor Test”. Did the Mirror Motor pass the test? Replace the printhead. See “Printhead removal, installation, and adjustment”. Replace the system board. See “System board removal”.

• Code: 111.01, 111.02
• Description: Printhead Error An error has occurred in the cyan channel of the printhead.
• Remedy: 1 View the Event Log: 1. Enter Diagnostics mode (press and hold buttons 3 and 6, turn on the MFP, and release the buttons when the progress bar displays). 2. Touch EVENT LOG from Diagnostics Menu. 3. Touch Display Log. Has an 110.xx error occurred three times or more? Replace the printhead. See “Printhead removal, installation, and adjustment”. Go to step 2. 2 1. Turn the printer off, and then remove the rear frame cover. See “Rear frame cover removal”. 2. Check the cable in connector JPH1 for proper connection to the system board, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the 5 V interlock switch. See “5 V interlock switch cable removal”. Go to step 3. 3 Measure the continuity across all of the fuses on the system board. Are any of the fuses blown? Replace the system board. See “System board removal”. Go to step 4. 4 1. Perform the printhead verification to check whether the new printhead solves the problem. See “Printhead verification”. 2. Perform the Servo Laser Test. See “Servo Laser Test”. Did the printhead motor pass the test? Replace the printhead. See “Printhead removal, installation, and adjustment”. Replace the system board. See “System board removal”.

• Code: 112.01, 112.02
• Description: An error has occurred in the magenta channel of the printhead.
• Remedy: 1 View the Event Log: 1. Enter Diagnostics mode (press and hold buttons 3 and 6, turn on the MFP, and release the buttons when the progress bar displays). 2. Touch EVENT LOG from Diagnostics Menu. 3. Touch Display Log. Has an 110.xx error occurred three times or more? Replace the printhead. See “Printhead removal, installation, and adjustment”. Go to step 2. 2 1. Turn the printer off, and then remove the rear frame cover. See “Rear frame cover removal”. 2. Check the cable in connector JPH1 for proper connection to the system board, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the 5 V interlock switch. See “5 V interlock switch cable removal”. Go to step 3. 3 Measure the continuity across all of the fuses on the system board. Are any of the fuses blown? Replace the system board. See “System board removal”. Go to step 4. 4 1. Perform the printhead verification to check whether the new printhead solves the problem. See “Printhead verification”. 2. Perform the Servo Laser Test. See “Servo Laser Test”. Did the printhead motor pass the test? Replace the printhead. See “Printhead removal, installation, and adjustment”. Replace the system board. See “System board removal”.

• Code: 113.01, 113.02
• Description: Printhead Error An error has occurred in the yellow channel of the printhead.
• Remedy: 1 View the Event Log: 1. Enter Diagnostics mode (press and hold buttons 3 and 6, turn on the MFP, and release the buttons when the progress bar displays). 2. Touch EVENT LOG from Diagnostics Menu. 3. Touch Display Log. Has an 110.xx error occurred three times or more? Replace the printhead. See “Printhead removal, installation, and adjustment”. Go to step 2. 2 1. Turn the printer off, and then remove the rear frame cover. See “Rear frame cover removal”. 2. Check the cable in connector JPH1 for proper connection to the system board, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the 5 V interlock switch. See “5 V interlock switch cable removal”. Go to step 3. 3 Measure the continuity across all of the fuses on the system board. Are any of the fuses blown? Replace the system board. See “System board removal”. Go to step 4. 4 1. Perform the printhead verification to check whether the new printhead solves the problem. See “Printhead verification”. 2. Perform the Servo Laser Test. See “Servo Laser Test”. Did the printhead motor pass the test? Replace the printhead. See “Printhead removal, installation, and adjustment”. Replace the system board. See “System board removal”.

• Code: 114.01, 114.02
• Description: Printhead Error An error has occurred in the black channel of the printhead.
• Remedy: 1 View the Event Log: 1. Enter Diagnostics mode (press and hold buttons 3 and 6, turn on the MFP, and release the buttons when the progress bar displays). 2. Touch EVENT LOG from Diagnostics Menu. 3. Touch Display Log. Has an 110.xx error occurred three times or more? Replace the printhead. See “Printhead removal, installation, and adjustment”. Go to step 2. 2 1. Turn the printer off, and then remove the rear frame cover. See “Rear frame cover removal”. 2. Check the cable in connector JPH1 for proper connection to the system board, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the 5 V interlock switch. See “5 V interlock switch cable removal”. Go to step 3. 3 Measure the continuity across all of the fuses on the system board. Are any of the fuses blown? Replace the system board. See “System board removal”. Go to step 4. 4 1. Perform the printhead verification to check whether the new printhead solves the problem. See “Printhead verification”. 2. Perform the Servo Laser Test. See “Servo Laser Test”. Did the printhead motor pass the test? Replace the printhead. See “Printhead removal, installation, and adjustment”. Replace the system board. See “System board removal”.

• Code: 120.00 ... 120.21
• Description: Fuser Error An error has occurred in the fuser.
• Remedy: 1 Check the input voltage switch on the back of the low-voltage power supply (LVPS). Note: Some LVPS FRUs do not have a switch, and are switch automatically. If your FRU does not have this switch, go to step 2. Is the voltage level (115 V/230 V) properly set? Go to step 2. Set the switch for the proper country voltage. 2 1. Remove the fuser. See “Fuser assembly removal”. 2. Check the fuser AC autoconnect cable for damage, check the other end of the cable for damaged pins. 3. Check the fuser DC autoconnect cable for damaged pins. Are the connectors damaged? Replace the appropriate cable (either the fuser AC or the fuser DC cable). See “Fuser AC cable removal” or “Fuser DC cable removal”. Go to step 3 3 Replace the fuser. See “Fuser assembly removal”. Did the error clear? Problem resolved. Go to step 4. 4 1. Remove the rear frame cover. See “Rear frame cover removal”. 2. Check the cable in connector JFUSER1 (fuser DC cable) for proper connection to the system board. the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the fuser DC cable. See “Fuser DC cable removal”. Go to step 5. 5 Check the cable in connector JLVPS2 for proper connection to the system board, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the LVPS. See “Low-voltage power supply (LVPS) removal”. Go to step 6. 6 Measure the continuity across all of the fuses on the system board. Are any of the fuses blown? Replace the system board. See “System board removal”. Go to step 7. 7 Check for the following continuity between the DC autoconnect and JFUSER1 on the system board. Is continuity present? Go to step 8. Replace the fuser DC cable. See “Fuser DC cable removal”. 8 Check for continuity between the following pins of the AC autoconnect and the pins of the connector that connects to the LVPS. Is continuity present? Replace the system board. See “System board removal”. Replace the fuser AC cable. See “Fuser AC cable removal”.

• Code: 140.01 ... 140.10
• Description: Autocomp Motor Error Tray 1 motor has failed.
• Remedy: 1 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Check the cable in connector JFDPCK1 for proper connection to the system board, the cable for pinch points, and the cable or connector for any other damage. 4. Reseat the cable. 5. POR the printer. Did the error clear? Problem resolved. Go to step 2. 2 Measure the continuity across all of the fuses on the system board. Are any of the fuses blown? Replace the system board. See “System board removal”. Go to step 3. 3 1. Disconnect the cable in connector JFDPCK1, and then connect the cable for the new paper pick mechanism. 2. Enter Diagnostics mode (press and hold buttons 3 and 6, turn on the MFP, and release the buttons when the progress bar displays). 3. Touch MOTOR TESTS. 4. Touch Tray 1. Did the new pick motor turn before the feed error occur? Replace the paper pick mechanism. See “Paper pick mechanism assembly removal”. Replace the system board. See “System board removal”.

• Code: 142.09 ... 142.27
• Description: Motor Error Fuser motor has failed.
• Remedy: 1 1. Turn the printer off. 2. Remove the rear frame cover. See “Rear frame cover removal”. 3. Check the cables in connectors JCARTP1 and JCARTS1 (cartridge motor 1/fuser motor cable) for proper connection to the system board, for cable pinch points, and for any other damage to the cable or connectors. Is either cable damaged? Go to step 3. Go to step 2. 2 1. Remove the right cover. See “Right cover removal”. 2. Check the cartridge motor 1/fuser motor cable for proper connection to the EP drive assembly, for pinch points for the cable, and for cable or connector damage. Is either cable damaged? Go to step 3. Go to step 4. 3 Replace the cartridge motor1/fuser motor cable. See “Cartridge motor 1/fuser cable removal”. Note: Make sure to check the replacement cable first before installation, leaving the original cable in place. Make sure to verify if the new cable is working properly. If new cable does not correct problem, do not install it. Did the error clear? Problem solved Go to step 4. 4 Measure the continuity across all of the fuses on the system board. Are any of the fuses blown? Replace the system board. See “System board removal”. Go to step 5. 5 1. Plug the cartridge motor1/fuser motor cable to a new EP drive assembly. 2. Bring the printer up in Diagnostics Menu (Turn off the printer, press and hold buttons 3 and 6, then turn on the printer). 3. Touch MOTOR TESTS. 4. Touch Tray 1. Did the error clear? Replace the EP drive assembly. See “Electrophotographic (EP) drive assembly removal”. replace the system board. See “System board removal”.