• Code: SC650-13
• Description: Remote Service Modem Communication Error (RC Gate Type Mwas installed but modem is not present (detected during operation) • An error related to communication (dialup connection, modem board etc.) using the RC Gate Type M was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).
• Causes: RC Gate Type Mwas installed but modem is not present (detected during operation)
• Remedy: • If a modem board is not installed, install it. • Check again if the modem driver configurations (SP5-816-160, SP5-816-165 to 171, SP5-816-165 to 171) are correct. • If the problem is not solved, replace the modem.

• Code: SC650-14
• Description: Remote Service Modem Communication Error (RC Gate Type N was installed but modem is present or wired/wireless LAN is not working correctly) • An error related to communication (dialup connection, modem board etc.) using the RC Gate was detected or an error that prevents RC Gate operation was detected at power on. • Displayed only when an error is detected while RC Gate is operating. • SC is not issued if an error occurs during RC Gate installation (because it can be referenced using SP).
• Causes: RC Gate Type N was installed but modem is present or wired/wireless LAN is not working correctly
• Remedy: • If a modem board is attached, remove it. • Check if wired/wireless LAN works.

• Code: SC651-01
• Description: Illegal Remote Service Dial-up (Chat program parameter error) An unexpected error occurred when RC Gate Type M dialed up the NRS Center.
• Causes: Software bug
• Remedy: Logging only.

• Code: SC651-02
• Description: Illegal Remote Service Dial-up (Chat program execution error) An unexpected error occurred when RC Gate dialed up the NRS Center.
• Causes: Software bug
• Remedy: Logging only.

• Code: SC652-00
• Description: Remote service ID2 mismatching There was an authentication mismatch between ID2 for Remote, the controller board, and NVRAM.
• Causes: • Used controller board installed • Used NVRAM installed (such action is not allowed.)
• Remedy: • If this occurs during RC Gate installation: Check the validity of the certificate and the NVRAM, check the machine serial number, write the common certificate, and then begin installation again. • If this occurs after RC Gate installation: Clear the RC Gate install status, check the validity of the certificate and the NVRAM, check the machine serial number, write the common certificate, and then begin installation again.

• Code: SC653-00
• Description: Incorrect remote service ID2 ID2 stored in the NVRAM has either of the following problems. • Number of characters is not 17. • Includes a character that cannot be printed. • All spaces • NULL
• Causes: Replace the NVRAM
• Remedy: Clear the RC Gate install status, write the common certificate, and then begin installation again.

• Code: SC664-01
• Description: ASIC on the IOB SRAM program expansion error. Access permission error to ASIC on the IOB SRAM (write permission fails)
• Causes: • Noise • Hardware defection
• Remedy: • Replace the imaging IOB and paper transport IOB • Check the harness

• Code: SC664-02
• Description: ASIC on the IOB SRAM program expansion error. Write error to ASIC on the IOB SRAM (write result error)
• Causes: • Noise • Hardware defection
• Remedy: • Replace the imaging IOB and paper transport IOB • Check the harness