• Code: 870
• Description: Address book data error The address book data cannot be read from the HDD, SD card or flash ROM on the controller where it is stored, or the data read from the media is defective.
• Causes: • Software defective: Turn the machine off/on. If this is not the solution for the problem, then replace the controller firmware. • Data corruption • HDD defective.
• Remedy: 1. Do SP5846-046 (Initialize All Setting & Addr Book) to reset all address book data. 2. Reset the user information with SP5832-001 (HDD – HDD Formatting (All)). 3. Replace the HDD. 4. If there is the address book data backed up with SD card, restore the address book data. Configure the same address book encryption key as the one configured when backing up.

• Code: 872
• Description: HDD mail receive data error • The machine detects that the HDD is not operating correctly at power on. • The machine detects that the HDD is not operating correctly (can neither read nor write) while processing incoming email.
• Causes: • HDD defective • The machine is turned off while the HDD is being accessed.
• Remedy: Do SP5832-001 to format the all data on the HDD.

• Code: 873
• Description: HDD mail send data error
• Causes: An error is detected on the HDD immediately after the machine has been turned on, or power has been turned off while the machine has used the HDD.
• Remedy: 1. Do SP5832-001 (HDD – HDD Formatting (All)) to initialize the HDD. Replace the HDD

• Code: 874
• Description: Delete All error 1: HDD A data error is detected for the HDD/NVRAM after the Delete All option has been used. Note: The source of this error is the DataOverwriteSecurity module.
• Causes: 1. Turn the main switch off/on and try the operation again. 2. HDD defective
• Remedy:

• Code: 875
• Description: Delete All error 2: Data area An error occurs while the machine deletes data from the HDD.
• Causes: -001 An error occurs in hddchack-i. -002 Failed to delete data from the HDD.
• Remedy: Turn the main switch off/on and try the operation again

• Code: 876
• Description: Log Data Error An error is detected in the handling of the log data at power on or during machine operation. This can be caused by switching the machine off while it is operating.
• Causes: -01 - Log Data Error 1 • Damaged log data file in the HDD Initialize the HDD with SP5832-001. -02 - Log Data Error 2 • An encryption module not installed 1. Disable the log encryption setting with SP9730-004 (“0” is off.) 2. Install the DESS module. -03 - Log Data Error 3 • Invalid log encryption key due to defective NVRAM data 1. Initialize the HDD with SP5832-001. 2. Disable the log encryption setting with SP9730-004 (“0” is off.) -04 - Log Data Error 4 • Unusual HDD encryption function due to defective NVRAM data Initialize the HDD with SP5832-001. -05 - Log Data Error 5 • Installed a NVRAM or HDD which was used in another machine 1. Reinstall the previous NVRAM or HDD. 2. Initialize the HDD with SP5832-001. -99 - Log Data Error 99 • Other than the above causes Ask your supervisor.
• Remedy:

• Code: 878
• Description: USB Flash Error
• Causes: -00 - TPM system authentication error The system firmware is not authenticated by TPM (security chip). • Incorrect updating for the system firmware • Defective flash ROM on the controller board Replace the controller board. -01 - USB Flash Error File system in the USB flash device is defective. • Cannot mount partition 3 in the USB flash device. • Encryption key does not exist. • Cannot find the file for KMMD to be operated. Replace the controller board. -02 - TPM Error An error occurred in TPM or in TPM driver. • TPM defective Replace the controller board. -03 - TCSD Error An error occurred in TPM or in TPM driver. • TPM defective Replace the controller board.
• Remedy:

• Code: 881-01
• Description: Authentication area error. Authentication application error is detected.
• Causes: • Error data in an authentication application reaches the management limit.
• Remedy: