Code :

Code: 899
Description: Software performance error If the processing program shows abnormal performance and the program is abnormally ended, this SC is issued.
Causes: • Controller board defective • Software defective
Remedy:

Code: 900
Description: Electrical total counter error The total counter contains something that is not a number.
Causes: • NVRAM incorrect type • NVRAM defective • NVRAM data scrambled • Unexpected error from external source • Counter was not finished counting which SRM demand during the SRM is receiving the PRT.
Remedy:

Code: 920
Description: Printer error. -00 - No response at PM start up -01 Timeout error during the PM operation -02 Working memory error -03 Cannot start-up the filtering process -04 Abnormal exit from the filtering process
Causes: An internal application error was detected and operation cannot continue. • Software defective; turn the machine off/on, or change the controller firmware • Insufficient memory
Remedy:

Code: 921
Description: Printer font error. -00 - Resident font is not found -01 - Option font is not found
Causes: A necessary font is not found in the SD card. • A necessary font is not found in the SD card. • The SD card data is corrupted.
Remedy:

Code: 925
Description: Net File function error. -00 - HDD is defective -01 - NetFile management file is broken
Causes: The NetFile file management on the HDD cannot be used, or a NetFile management file is corrupted and operation cannot continue. The HDDs are defective and they cannot be debugged or partitioned, so the Scan Router functions (delivery of received faxes, document capture, etc.), Web services, and other network functions cannot be used. HDD status codes are displayed below the SC code.
Remedy: If the machine shows SC codes for HDD errors (SC860 to SC865) with SC 925, do the recovery procedures for SC860 to SC865. Procedure 2 If "Procedure 1" is not the solution for the problem, do SP5832-001 (HDD – HDD Formatting (All)), then turn the machine power off and on. SP5832-001 erases all document and address book data on the hard disks. Ask the customer before you do this SP code. Procedure 3 If "Procedure 2" is not the solution for the problem, replace the HDD.

Code: 990
Description: Software error 1 The software performs an unexpected function and the program cannot continue.
Causes: • Software defective, re-boot
Remedy:

Code: 991
Description: Software error 2 The software performs an unexpected function. However, unlike SC990, recovery processing allows the program to continue.
Causes: • Software defective, re-boot
Remedy: In order to get more details about SC990 and SC991: Execute SP7403 or print an SMC Report (SP5990) to read the history of the 10 most recent logged errors.

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