• Code: M2-2113
• Display: Paper jam at the top of duplex path
• Description: Paper is not reached at the duplex jam sensor and jam has occurred.
• Remedy: • Jam Occurrence Location 1) Check if there is any substance on duplex path. Remove it. 2) Clean the surface of the duplex roller-1. If it is broken or deformed, replace it(JC66-03510A). 3) Enter SVC mode. Execute duplex motor1 test. (Diagnostics > Engine Diagnostics > Engine Test Routines > Duplex Motor Forward) • If the motor operation is abnormal, check the motor connection. If the connection is OK, replace the motor(JC93-00569A) from the exit unit. 4) Check if the exit sensor actuator operates normally. If actuator or spring is defective, replace it. 5) Check if the duplex jam sensor actuator is assembled correctly. If the photo interruptor is defective, replace it(0604-001415).

• Code: M2-2114
• Display: Paper jam at the top of duplex path
• Description: Paper is not passed the duplex jam sensor and jam has occurred.
• Remedy: • Jam Occurrence Location 1) Check if there is any substance on duplex path. Remove it. 2) Clean the surface of the duplex roller-2. If it is broken or deformed, replace it(JC66-03494A). 3) Enter SVC mode. Execute duplex motor2 test. (Diagnostics > Engine Diagnostics > Engine Test Routines > Duplex2 Motor Forward) • If the motor operation is abnormal, check the motor connection. If the connection is OK, replace the motor(JC93-00301A) from the duplex unit. 4) Check if the duplex jam sensor actuator is assembled correctly. If the photo interruptor is defective, replace it(0604-001415).

• Code: M2-2215
• Display: Paper jam at the inside of duplex path
• Description: Paper is not reached the duplex ready sensor and jam has occurred.
• Remedy: • Jam Occurrence Location 1) Check if there is any substance on duplex path. Remove it. 2) Clean the surface of the duplex roller-2. If it is broken or deformed, replace it(JC66-03494A). 3) Enter SVC mode. Execute duplex motor2 test. (Diagnostics > Engine Diagnostics > Engine Test Routines > Duplex2 Motor Forward) • If the motor operation is abnormal, check the motor connection. If the connection is OK, replace the motor(JC93-00301A) from the duplex unit. 4) Check if the duplex ready sensor actuator is assembled correctly. If the spring is defective, replace it(6107-003137).

• Code: M2-2216
• Display: Paper jam at the inside of duplex path
• Description: Paper is not passed the duplex ready sensor and jam has occurred.
• Remedy: • Jam Occurrence Location 1) Check if there is any substance on duplex path. Remove it. 2) Clean the surface of the duplex roller-3. If it is broken or deformed, replace it(JC66-03495A). 3) Enter SVC mode. Execute duplex motor2 test. (Diagnostics > Engine Diagnostics > Engine Test Routines > Duplex2 Motor Forward) • If the motor operation is abnormal, check the motor connection. If the connection is OK, replace the motor(JC93-00301A) from the duplex unit. 4) Check if the duplex ready sensor actuator is assembled correctly. If the spring is defective, replace it(6107-003137). 5) If the regi roller does not rotate, check the regi clutch operation. • Enter SVC mode. Execute the regi clutch test. If the regi clutch is defective, replace it(JC47-00039A).

• Code: M2-2313
• Display: Paper jam at the inside of duplex path
• Description: Paper is not reached to the regi sensor and jam has occurred.
• Remedy: • Jam Occurrence Location 1) Check if there is any substance on duplex path. Remove it. 2) Clean the surface of the duplex roller-3. If it is broken or deformed, replace it(JC66-03495A). 3) Enter SVC mode. Execute duplex motor2 test. (Diagnostics > Engine Diagnostics > Engine Test Routines > Duplex2 Motor Forward) • If the motor operation is abnormal, check the motor connection. If the connection is OK, replace the motor(JC93-00301A) from the duplex unit.

• Code: M2-2414
• Display: Paper jam at the inside of duplex path
• Description: Paper is not passed the regi sensor and jam has occurred.
• Remedy: • Jam Occurrence Location 1) Check if there is any substance on simplex path. Remove it. 2) Check the troubleshooting related to ITB unit. 3) Check the troubleshooting related to fuser unit.

• Code: M3-1113
• Display: Paper jam in exit area.
• Description: Paper jam has occurred around the fuser unit.
• Remedy: • Jam Occurrence Location 1) Open the side cover. Remove the jammed paper. 2) If the paper in the tray is not proper, replace it. 3) If this jam occurs continually, check the following. a) Remove the fuser unit. Check if fuser unit has any defective part. Replace the fuser unit(JC91-01120A(110V) / JC91-01121A(220V)) b) Check if the exit sensor is assembled correctly. If it is defective, replace it(0604-001415).

• Code: M3-1114
• Display: Paper jam in exit area.
• Description: Paper jam has occurred around the fuser unit.
• Remedy: • Jam Occurrence Location 1) Open the side cover. Remove the jammed paper. 2) If the paper in the tray is not proper, replace it. 3) If this jam occurs continually, check the following. a) Remove the fuser unit. Check if fuser unit has any defective part. Replace the fuser unit(JC91-01120A(110V) / JC91-01121A(220V)) b) Check if the exit sensor is assembled correctly. If it is defective, replace it(0604-001415). c) Check if the exit roller is assembled correctly. If it is defective, replace it(JC66-03507A).