• Code: H2-506x, H2-507x, H2-5A50
• Display: Finisher Failure #H2-506x. Turn off then on, after checking finisher Finisher Failure #H2-507x. Turn off then on, after checking finisher Finisher Failure #H2-5A50. Check finisher
• Description: Communication error between the IOT and the Finisher.
• Remedy: If the error still occurs, check the followings. 1) Check if the Finisher of the interface cable(JC81-03470A) should be connected with the IOT. a) Power Switch of the IOT Off. b) IOT and Finisher of the interface cable(JC81-03470A) is connected. c) Power Switch of the IOT On. 2) Is the LEDs of the Main Control Board (JC81-07242A) working? < Open the Bottom cover(SJ10 6160) of Finisher > a) The Finisher of the Doors(JC63-03941A, JC81-07249B) should remain closed to all. b) Red, yellow color LED is ON, and Green LED flickers. c) Replace the Finisher main control board(JC81-07242A). 3) Check the Interface Cable(JC81-03470A) of Main Control Board(JC81-07242A). a) Check if the connector(JC81-07242A) J1,J3 on the main control board (JC81-07242A) is disconnected. b) Check for continuity in the wire harness and whether the harness is damaged(JC81-03470A), replace it if required. c) Replace the Finisher main control board(JC81-07242A). 4) Replace the Finisher main control board(JC81-07242A)

• Code: H2-5A21
• Display: Finisher Top door is open. Close it
• Description: Finisher Top Door is Opened.
• Remedy: Check if the all door of finisher closed. If the error still occurs, check the followings. 1) Is the all Doors of Finisher closed? a) Close the Top Door(JC81-07249B) opened. 2) Is the Top Door Sensor (S16) working? a) Check if the top door sensor actuator(JC81-07249B) is abnormality. b) Check if the connector(JR10 8330) of sensor is disconnected. c) Check if the connector(JR10 8330) J1,J2 on the main control board (JC81-07242A)is disconnected. d) Check for continuity in the wire harness and whether the harness is damaged(JR10 8330), replace it if required. e) Replace the Finisher top Door sensor(S16). f) Replace the Finisher main control board(JC81-07242A). 3) Replace the Finisher main control board(JC81-07242A).

• Code: H2-5A31, H2-5A32
• Display: The paper in finisher stacker is nearly full. Remove printed paper The paper in finisher stacker is full. Remove printed paper The paper in finisher bin2 is nearly full. Remove printed paper The paper in finisher bin2 is nearly full. Remove printed paper
• Description: Finisher stacker tray made full, or Stacker operation is abnormal.
• Remedy: Check if there is any paper on the Finisher Stacker Tray. Remove it if there is. If the error still occurs, check the followings. 1) Is the Finisher Stack Height Sensor (S10) working? a) Check if the Stack height sensor actuator(SJ10 6332A) is abnormality. b) Check if the connector (SJ10 8370)of Stack height sensor(S10) is disconnected. c) Check if the connector(SJ10 8310) J8 on the main control board(JC81-07242A) is disconnected. d) Check for continuity in the wire harness and whether the harness is damaged(JR10 8310, SJ10 8370), replace it if required. e) Replace the finisher Stack height sensor(S10). f) Replace the Finisher main control board(JC81-07242A). 2) Is the Finisher Stack Full Sensor (S17) working? a) Check if the Stack full sensor actuator(SJ10 6332A) is abnormality. b) Check if the connector of Stack full sensor is disconnected. c) Check if the connector(JR10 8320) J18 on the main control board(JC81-07242A) is disconnected. d) Check for continuity in the wire harness and whether the harness is damaged(JR10 8320), replace it if required. e) Replace the finisher stack full sensor(S10). f) Replace the Finisher main control board(JC81-07242A). 3) Is the Stacker Motor (M8) working? a) Check if the connector(SJ10 8360) of stacker motor is disconnected. b) Check if the connector(SJ10 8360) J14 on the finisher main board(JC81-07242A) is disconnected. c) Check for continuity in the wire harness and whether the harness is damaged(SJ10 8360), replace it if required. d) Replace the stack motor(M8). 4) Replace the Finisher main control board(JC81-07242A).

• Code: H2-5A34, H2-5A35
• Display: The paper in finisher stacker is nearly full. Remove printed paper The paper in finisher stacker is full. Remove printed paper The paper in finisher bin2 is nearly full. Remove printed paper The paper in finisher bin2 is nearly full. Remove printed paper
• Description: Finisher stacker tray made full, or Stacker operation is abnormal.
• Remedy: Check if there is any paper on the Finisher Stacker Tray. Remove it if there is. If the error still occurs, check the followings. 1) Is the Finisher Stack Height Sensor (S10) working? a) Check if the Stack height sensor actuator(SJ10 6332A) is abnormality. b) Check if the connector (SJ10 8370)of Stack height sensor(S10) is disconnected. c) Check if the connector(SJ10 8310) J8 on the main control board(JC81-07242A) is disconnected. d) Check for continuity in the wire harness and whether the harness is damaged(JR10 8310, SJ10 8370), replace it if required. e) Replace the finisher Stack height sensor(S10). f) Replace the Finisher main control board(JC81-07242A). 2) Is the Finisher Stack Full Sensor (S17) working? a) Check if the Stack full sensor actuator(SJ10 6332A) is abnormality. b) Check if the connector of Stack full sensor is disconnected. c) Check if the connector(JR10 8320) J18 on the main control board(JC81-07242A) is disconnected. d) Check for continuity in the wire harness and whether the harness is damaged(JR10 8320), replace it if required. e) Replace the finisher stack full sensor(S10). f) Replace the Finisher main control board(JC81-07242A). 3) Is the Stacker Motor (M8) working? a) Check if the connector(SJ10 8360) of stacker motor is disconnected. b) Check if the connector(SJ10 8360) J14 on the finisher main board(JC81-07242A) is disconnected. c) Check for continuity in the wire harness and whether the harness is damaged(SJ10 8360), replace it if required. d) Replace the stack motor(M8). 4) Replace the Finisher main control board(JC81-07242A).

• Code: H2-5A62, H2-5A63
• Display: Staple cartridge is low. Replace it Staple cartridge is empty or not installed. Replace it
• Description: Can not detected Staple cartridge .
• Remedy: Check if there is Staple Cartridge. If the error still occurs, check the followings 1) Is the Staple Cartridge mounted? a) Replace stapler cartridge(JC81-03481A). b) Check if the connector (SJ10 8310)of Staple is disconnected. c) Check if the connector(SJ10 8310) J9,J10 on the main control board(JC81-07242A) is disconnected. d) Check for continuity in the wire harness and whether the harness is damaged(SJ10 8310), replace it if required. e) Replace staple unit(SJ10 3140). f) Replace the Finisher main control board(JC81-07242A). 2) Mount the stapler cartridge(JC81-03481A). 3) Replace the stapler Unit(SJ10 3140)

• Code: H2-5A90
• Display: Paper jam at the top of finisher: #H2-5A90
• Description: Sheet jam on finisher top exit section
• Remedy: Check if there is any paper on the finisher, the IOT paper path. Remove it if there is. If the error still occurs, check the followings. 1) Is the Top Exit/Top Empty Sensor(S13, S11) working? a) Check if the Sensor actuator (SJMB2312, SJMB2310) abnormality. b) Check if the connector(JR10 8340) of the Top exit/Top empty sensor(S13, S12) is disconnected. c) Check if the connector(JR10 8330J7 on the Finisher main board(JC81-07242A) is disconnected. d) Check for continuity in the wire harness and whether the harness is damaged(JR10 8330, SJ10 8340), replace it if required. e) Replace the Top exit/Top Empty sensor(S13,S12). f) Replace the Finisher main control board(JC81-07242A). 2) Is the Paddle Unit(Paper path diverter) working? a) Refer to the troubleshooting for “H2-5001” error. 3) Check if there is any object on finisher paper path. Remove it if there is.

• Code: M1-1113, M1-1114
• Display: Paper jam in Tray 1.
• Description: Paper jam has occurred in tray1.
• Remedy: 1) Remove the tray1. Remove the jammed paper. And install the tray. 2) If the problem persists, check the followings. 3) Check if the proper paper is loaded in the tray. If not, replace the paper. 4) Check if the pick up/reverse/forward roller are contaminated or worn out. Replace these rollers(JC93-00616A). 5) Check the lifting sensor and lifting motor operations. • When the paper or something puts on sensor, check the sensor output. Check if the value is changed to 3.3V width. If not, replace the sensor(0604-001415) • If the lifting motor does not operate normally, replace it(JC93-00567A). 6) If the problem persists, replace the PICKUP CLUTCH(JC47-00039A). 7) If the problem persists, replace the Regi Sensor(0604-001381).

• Code: M1-1610
• Display: Paper jam in MP Tray.
• Description: Paper jam has occurred in MP tray.
• Remedy: 1) Remove the jammed paper from the MP tray. 2) If the problem persists, check the followings. 3) Check if the proper paper is loaded in the tray. If not, replace the paper. 4) Check if the MP pick up/reverse roller are contaminated or worn out. Replace the defective roller. • MP PICKUP ROLLER : JC90-01168A • MP REVERSE ROLLER : JC90-01169A 5) If the regi sensor does not operate normally, replace it(0640-001381). 6) If the pick up clutch does not operate normally, replace it(JC47-00038A).