• Code: H2-5009, H2-5010
• Display: Finisher Failure #. Turn off then on, after checking finisher
• Description: Ejector operation is abnormal.
• Remedy: 1) Is the ejector home sensor (S8) working? a) Check if the Ejector home sensor actuator(SJ10 2382) is abnormal. b) Check if the connector(SJ10 8360) of ejector home sensor is disconnected. c) Check if the connector(JR10 8320) J7 on the finisher main board(JC81-07242A) is disconnected. d) Check for continuity in the wire harness and whether the harness is damaged(SJ10 8360, JR10 8320), replace it if required. e) Replace the ejector home sensor(S8). f) Replace the Finisher main board(JC81-07242A). 2) Is the ejector moves very fast? a) Check if the Ejector Encoder sensor actuator (SJ10 4362) is abnormal. b) Check if the connector(SJ10 8310) of ejector encoder sensor(S17) is disconnected. c) Check if the connector(SJ10 8310) J13 on the finisher main board(JC81-07242A) is disconnected. d) Check for continuity in the wire harness and whether the harness is damaged(SJ10 8310), replace it if required. e) Replace the ejector encoder sensor(S17). f) Replace the Finisher main board (JC81-07242A). 3) Is the ejector motor (M7) working? a) Check if the connector(SJ10 8310) of ejector motor(SJ10 4143) is disconnected. b) Check if the connector(SJ10 8310) J6 on the finisher main board(JC81-07242A) is disconnected. c) Check for continuity in the wire harness and whether the harness is damaged(SJ10 8310), replace it if required. d) Replace the ejector motor(M7). e) Replace the Finisher main board(JC81-07242A). 4) Can you hear the sound that the ejector driving belt is jumping during operation? a) Check if the ejector motor bracket(SJ10 4204) assembly is fasten on compiler bottom frame by screw. 5) Check if the tooth of gears(SJ10 4304) are broken. Replace the broken gears. 6) Replace the ejector unit(JC81-03773C).

• Code: H2-5011, H2-5100
• Display: Finisher Failure #. Turn off then on, after checking finisher
• Description: Ejector operation is abnormal.
• Remedy: 1) Is the ejector home sensor (S8) working? a) Check if the Ejector home sensor actuator(SJ10 2382) is abnormal. b) Check if the connector(SJ10 8360) of ejector home sensor is disconnected. c) Check if the connector(JR10 8320) J7 on the finisher main board(JC81-07242A) is disconnected. d) Check for continuity in the wire harness and whether the harness is damaged(SJ10 8360, JR10 8320), replace it if required. e) Replace the ejector home sensor(S8). f) Replace the Finisher main board(JC81-07242A). 2) Is the ejector moves very fast? a) Check if the Ejector Encoder sensor actuator (SJ10 4362) is abnormal. b) Check if the connector(SJ10 8310) of ejector encoder sensor(S17) is disconnected. c) Check if the connector(SJ10 8310) J13 on the finisher main board(JC81-07242A) is disconnected. d) Check for continuity in the wire harness and whether the harness is damaged(SJ10 8310), replace it if required. e) Replace the ejector encoder sensor(S17). f) Replace the Finisher main board (JC81-07242A). 3) Is the ejector motor (M7) working? a) Check if the connector(SJ10 8310) of ejector motor(SJ10 4143) is disconnected. b) Check if the connector(SJ10 8310) J6 on the finisher main board(JC81-07242A) is disconnected. c) Check for continuity in the wire harness and whether the harness is damaged(SJ10 8310), replace it if required. d) Replace the ejector motor(M7). e) Replace the Finisher main board(JC81-07242A). 4) Can you hear the sound that the ejector driving belt is jumping during operation? a) Check if the ejector motor bracket(SJ10 4204) assembly is fasten on compiler bottom frame by screw. 5) Check if the tooth of gears(SJ10 4304) are broken. Replace the broken gears. 6) Replace the ejector unit(JC81-03773C).

• Code: H2-5012, H2-5013, H2-5101
• Display: Finisher Failure #. Turn off then on, after checking finisher
• Description: Stapler head clinching motor is not working properly.
• Remedy: 1) Is the Head of Stapler(JC81-03475B) opened? a) Replace stapler cartridge(JC81-03481A). b) Check if the connectors(SJ10 8310) of stapler head are disconnected. c) Check if the connector(SJ10 8310) P7 on the finisher main board(JC81-07242A) is disconnected. d) Check for continuity in the wire harness and whether the harness is damaged(SJ10 8310), replace it if required. e) Replace the stapler unit(SJ10 3140). f) Replace the Finisher main board(JC81-07242A). 2) Replace the stapler unit(SJ10 3140).

• Code: H2-5014, H2-5015, H2-5102
• Display: Finisher Failure #. Turn off then on, after checking finisher
• Description: Stacker operation is abnormal.
• Remedy: 1) Are the Stacker Upper Limit(Top) Sensors (S10) working? a) Check if the sensor actuator(SJ10 6332A) is abnormality. b) Check if the connector(SJ10 8370) of the sensors are disconnected. c) Check if the connector(SJ10 8310) J8 on the finisher main board(JC81-07242A) is disconnected. d) Check for continuity in the wire harness and whether the harness is damaged(SJ10 8310, SJ10 8370), replace it if required. e) Replace the stacker upper limit sensors(S10). f) Replace the Finisher main board(JC81-07242A). 2) Is the Stacker Full Sensor (S16) working? a) Check if the sensor actuator(JR10 6210) is abnormality. b) Check if the connector(JR10 8320) of stacker full sensor is disconnected. c) Check if the connector(JR10 8320) J18 on the finisher main board(JC81-07242A) is disconnected. d) Check for continuity in the wire harness and whether the harness is damaged(JR10 8320), replace it if required. e) Replace the stacker encoder sensor(S16). f) Replace the Finisher main board(JC81-07242A). 3) Is the stacker Lower Limit Switch (SW2) working? a) Check if the sensor actuator(JR10 6310) is abnormality. b) Check if the connector(JR10 8360) of stacker Lower switch is disconnected. c) Check if the connector(JR10 8360) J14 on the finisher main board(JC81-07242A) is disconnected. d) Check for continuity in the wire harness and whether the harness is damaged(JR10 8360), replace it if required. e) Replace the stacker bottom limit sensor(SW2). f) Replace the Finisher main board(JC81-07242A). 4) Is the stacker motor (M8) working? a) Check if the connector(JR10 8360) of stacker motor is disconnected. b) Check if the connector(JR10 8360) J14 on the finisher main board(JC81-07242A) is disconnected. c) Check for continuity in the wire harness and whether the harness is damaged(JR10 8360), replace it if required. d) Replace the stacker motor(M8). e) Replace the Finisher main board(JC81-07242A). 5) Replace the stacker motor gear box(SJ10 6110).

• Code: H2-5032
• Display: Paper jam in front of finisher: #H2-5032
• Description: Sheet not leaving finisher paper path section.
• Remedy: If the error still occurs, check the followings. 1) Check if the Finisher of the interface cable(JC81-03470A) should be connected with the IOT. a) Power of the IOT Off. b) IOT and Finisher of the interface cable(JC81-03470A) is connected. c) Power of the IOT On. 2) Is the LEDs of the Main Control Board (JC81-07242A) working? <Open the Bottom cover (SJ10 6160) of Finisher > a) The Finisher of the Door(JC63-03941A, JC81-07249B) should remain closed to all. b) Red, yellow color LED is ON, and Green LED flickers c) Replace the Finisher main control board(JC81-07242A). 3) Is the Finisher Entrance Sensor(S2) working? a) Check if the Entrance sensor actuator(SJ10 2384) is abnormality. b) Check if the connector (SJ10 8350)of Finisher entrance sensor(S2) is disconnected. c) Check if the connector(JR10 8320) J7 on the Finisher main board(JC81-07242A) is disconnected. d) Check for continuity in the wire harness and whether the harness is damaged(SJ10 8350, JR10 8320), replace it if required. e) Replace the Finisher input sensor(S2). f) Replace the Finisher main control board(JC81-07242A). 4) Is the Feed Entrance Motor (M1) working? a) Check if the connector(JR10 8320) of the Feed entrance motor is disconnected. b) Check if the connector(JR10 8320) J5 on the Finisher main board(JC81-07242A) is disconnected. c) Check for continuity in the wire harness and whether the harness is damaged(JR10 8320), replace it if required. d) Replace the Feed entrance motor(M1). e) Replace the Finisher main control board(JC81-07242A). 5) Check if there is any object on finisher paper path. Remove it if there is.

• Code: H2-5033, H2-5035, H2-5036
• Display: Paper jam inside of finisher: #
• Description: Sheet jam on finisher paper path section
• Remedy: Check if there is any paper on the finisher, the IOT paper path. Remove it if there is. If the error still occurs, check the followings. 1) Is the Finisher Entrance Sensor(S2) working? a) Check if the Entrance sensor actuator(SJ10 2384) is abnormality. b) Check if the connector(SJ10 8350) of Finisher entrance sensor(S2) is disconnected. c) Check if the connector(JR10 8320) J7 on the Finisher main board(JC81-07242A) is disconnected. d) Check for continuity in the wire harness and whether the harness is damaged(JR10 8320, SJ10 8350), replace it if required. e) Replace the Finisher entrance sensor(S2). f) Replace the Finisher main control board(JC81-07242A). 2) Is the Feed Entrance Motor (M1) working? a) Check if the connector(JR10 8320) of the Feed entrance motor is disconnected. b) Check if the connector(JR10 8320) J5 on the Finisher main board(JC81-07242A) is disconnected. c) Check for continuity in the wire harness and whether the harness is damaged(JR10 8320), replace it if required. d) Replace the Feed entrance motor(M1). e) Replace the Finisher main control board(JC81-07242A). 3) Is the Finisher Exit Sensor (S3,S11) working? a) Check if the Exit sensor actuator (SJ10 2384) is abnormality. b) Check if the connector(SJ10 8340) of the Finisher Exit sensor(S3) is disconnected. c) Check if the connector(JR10 8320) J7 on the Finisher main board(JC81-07242A) is disconnected. d) Check for continuity in the wire harness and whether the harness is damaged(JR10 8320, SJ10 8340), replace it if required. e) Replace the Finisher exit sensor(S3,S11). f) Replace the Finisher main control board(JC81-07242A). 4) Is the Feed Exit Motor(M2) working? a) Check if the connector(JR10 8320) of the Feed exit motor is disconnected. b) Check if the connector J5 on the finisher main board(JC81-07242A) is disconnected. c) Check for continuity in the wire harness and whether the harness is damaged(JR10 8320), replace it if required. d) Replace the Feed exit motor(M2). e) Replace the Finisher main control board(JC81-07242A). 5) Check if there is any object on finisher paper path. Remove it if there is.

• Code: H2-5034, H2-5037
• Display: Finisher Failure #H2-5003. Turn off then on, after checking finisher
• Description: Sheet jam on finisher exit section
• Remedy: Check if there is any paper on the finisher, the IOT paper path. Remove it if there is. If the error still occurs, check the followings. 1) Is the Finisher Exit Sensor(S3, S11) working? a) Check if the Exit sensor actuator (SJ10 2384)is abnormality. b) Check if the connector(SJ10 8340) of the Finisher Exit sensor(S3) is disconnected. c) Check if the connector(JR10 8320) J7 on the Finisher main board(JC81-07242A) is disconnected. d) Check for continuity in the wire harness and whether the harness is damaged(JR10 8320, SJ10 8340), replace it if required. e) Replace the Finisher exit sensor(S3,S11). f) Replace the Finisher main control board(JC81-07242A). 2) Is the Feed Exit Motor(M2) working? a) Check if the connector(JR10 8320) of the Feed exit motor is disconnected. b) Check if the connector J5 on the finisher main board(JC81 07242A) is disconnected. c) Check for continuity in the wire harness and whether the harness is damaged(JR10 8320), replace it if required. d) Replace the Feed exit motor(M2). e) Replace the Finisher main control board(JC81 07242A). 3) Check if there is any object on finisher paper path. Remove it if there is.

• Code: H2-5048
• Display: Finisher door is open. Close it
• Description: Finisher Door is Opened. Power(24V) supply is cut off, and then stop the operation of Finisher.
• Remedy: Check if the all door of finisher closed. If the error still occurs, check the followings. 1) Is the all Doors of Finisher closed? a) Close the doors(JC63-03941A) opened. 2) Is the Front Door (JC63-03941A) Switch (SW1) working? a) Check if the Switch(SW1) and the Actuator(JC63-03941A) is abnormality. b) Check if the connector(JR10 8360) of Switch is disconnected. c) Check if the connector(JR10 8360) J2 on the main control board(JC81-07242A) is disconnected. d) Check for continuity in the wire harness and whether the harness is damaged(JR10 8360), replace it if required. e) Replace the Door switch(SW1). f) Replace the Finisher main control board(JC81-07242A).