• Code: S1-1411, S1-1413
• Display: Video System Failure #S1-1411: Turn off then on.
• Description: The SPGPv4 chip on main board is not detected.
• Remedy: 1) Turn the machine off then on. 2) If the problem persistss, turn the machine off again. 3) Remove the rear cover. 4) Replace the main board(JC92-02429A). NOTE Insert the MSOK to the new main board. 5) Assemble the rear cover. Turn the machine on.

• Code: S1-2111
• Display: Video System Failure #S1-2111: Turn off then on.
• Description: The machine can’t detect memory during booting.
• Remedy: 1) Turn the machine off then on. 2) If the problem persistss, turn the machine off again. 3) Remove the rear cover. 4) Replace the main board(JC92-02429A). NOTE Insert the MSOK to the new main board. 5) Assemble the rear cover. Turn the machine on.

• Code: S1-2411, S1-2421, S1-2422
• Display: HDD System Failure #: Turn off then on.
• Description: Hard Disk is not installed in the machine. / Hard Disk is defective.
• Remedy: 1) Check if the HDD is installed correctly. a) Remove the rear cover. b) Check if the HDD cable is connected correctly. 2) If the problem persistss, replace the HDD(JC59-00035A).

• Code: S1-2433, S1-2443, S1-2444, S1-2445, S1-2446, S1-2447, S1-2448, S1-2449
• Display: HDD System Failure #: Turn off then on.
• Description: HDD partition is full or corrupted.
• Remedy: 1) Enter SVC mode. Select “System Recovery” in Service Function menu. 2) Execute hard disk format and firmware re-installation. 3) If the problem persistss, replace the HDD(JC59-00035A).

• Code: S1-2434, S1-2435, S1-2436, S1-2437, S1-2438, S1-2439
• Display: HDD Error #. Check users guide.
• Description: HDD partition or memory is full.
• Remedy: NOTE • S1-2434 : Addresses in Address book / User data in User profile • S1-2435 : Documents in Document box / Jobs in Secure job list / Fonts / Forms • S1-2436 : System Logs • S1-2437/3438/3439 : Printing Error / No Paper in Tray 1) Enter SVC mode. Select “Hard Disk Maintenance” in Service Function menu. 2) Execute hard disk format. 3) If the problem persistss, replace the HDD(JC59-00035A).

• Code: S1-2510, S1-2511
• Display: MSOK System Failure #: Turn off then on.
• Description: MSOK is not installed properly. / MSOK is defective.
• Remedy: 1) Remove the rear cover. 2) Check if the MSOK is inserted correctly. Remove and reinstall it. 3) If the problem persists, replace the main board(JC92-02429A).

• Code: S1-4111
• Display: Video System Failure #S1-4111: Turn off then on.
• Description: The main board can’t send the data through the network channel.
• Remedy: 1) Check if the green LED of the network port is on. 2) If not, unplug and reconnect the network cable. 3) If the problem persists, replace the main board(JC92-02429A).

• Code: S1-4311
• Display: Video System Failure #S1-4311: Turn off then on.
• Description: The USB device chip is defective.
• Remedy: 1) Turn the machine off then on. 2) If the problem persistss, turn the machine off again. 3) Remove and disassemble the OPE unit. 4) Replace the OPE main board(JC92-02436A). 5) Assemble the OPE unit. 6) Turn the machine on.