• Code: H2-6735
• Display: Too much paper in finisher stacker. Remove printed paper.
• Description: Finisher output tray is full.
• Remedy: 1) Remove paper from the finisher main tray. Main tray will move downward and upward to clear stack full warning. 2) If warning does not disappear, follow the instructions below : a) Does finisher main tray input sensor (Standby & Home sensor) work well? i) Make sure finisher input sensor cable is connected well to the sensor connector. ii) Make sure finisher input sensor cable is connected well to the main board connector. iii) Replace the finisher input sensor(JC81-09686A). iv) Replace the finisher main board(JC81-09692A). b) Does finisher main tray motor work well? i) Make sure finisher main tray motor cable is connected well to the main tray motor connector. ii) Make sure finisher main tray motor cable is connected well to the main board connector. iii) Replace the finisher main tray motor(JC81-09679A). iv) Replace the finisher main board(JC81-09692A). c) Check if any debris (staple) is present. Please make sure to remove any debris.

• Code: H2-6736 ... H2-6743
• Display: Finisher Failure: #H2-67xx. Check finisher
• Description: Main Tray does not move to or leave home position.
• Remedy: 1) If there is jammed paper on the Main Tray, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. 2) If Main Tray still doesn’t go back to home position and error does not disappear, follow the instructions below: a) Does finisher input sensor (Standby & Home sensor) work well? i) Make sure finisher input sensor cable is connected well to the sensor connector. ii) Make sure finisher input sensor cable is connected well to the main board connector. iii) Replace the finisher input sensor(JC81-09686A). iv) Replace the finisher main board(JC81-09692A). b) Does finisher Main Tray motor work well? i) Make sure finisher Main Tray motor cable is connected well to the motor connector. ii) Make sure finisher Main Tray motor cable is connected well to the main board connector. iii) Replace the finisher Main Tray motor(JC81-09679A). iv) Replace the finisher main board(JC81-09692A). c) Do finisher Main Tray parts work well? i) Make sure Main Tray parts can move or rotate smoothly. ii) Make sure there are no mechanical interference to stop moving or rotating. iii) Make sure the belt is tight in the correct position, if it has a belt. d) Does finisher Main Tray motor gear set work well? i) Make sure gear set can rotate smoothly. ii) Make sure each gear is not broken. iii) Replace the gear set(JC81-9585A / JC81-09586A). e) Check if any debris is present. Please make sure to remove any debris.

• Code: H2-6744
• Display: Staple Cartridge not install. Install it.
• Description: Finisher stapler cartridge is not installed into stapler.
• Remedy: 1) Open finisher stapler door to put cartridge into stapler and then close door. Self-Priming will be execute automatically if necessary. 2) If stapler warning does not disappear, follow the instructions below : a) Does finisher stapler input sensor work well? i) Make sure finisher input sensor cable is connected well to the sensor connector. ii) Make sure finisher input sensor cable is connected well to the main board connector. iii) Replace the finisher stapler cartridge(JC81-08653A). iv) Replace the finisher stapler(JC81-07376A). v) Replace the finisher main board(JC81-09692A). b) Check if any debris is present. Please make sure to remove any debris.

• Code: H2-6A50
• Display: Finisher Failure: #H2-6A50. Check finisher.
• Description: Communication error with finisher has occurred.
• Remedy: 1) Copier power off and power on. If the error does not disappear, follow the instructions below: 2) Does finisher work well? a) Make sure finisher interface cable is connected with main board. b) Replace the finisher main board(JC81-09692A).

• Code: H2-6A63
• Display: Finisher Failure: #H2-6A63. Check finisher.
• Description: Finisher stapler cartridge is not installed into stapler or Staples are empty.
• Remedy: 1) Replace the finisher stapler(JC81-07376A).

• Code: M1-1113, M2-1121
• Display: Paper jam in Tray 1.
• Description: Paper jam has occurred in tray1.
• Remedy: 1) Open the side cover and check if a foreign substance or paper is jammed inside the machine. 2) Remove tray1 and remove the jammed paper. 3) If this jam error occurs frequently, check the rollers of the pick up unit1. a) Remove tray1 and tray2. b) Check if the pick up/ reverse/ forward rollers are assembled correctly. c) If the pick up/ reverse/ forward rollers are worn out or contaminated, replace the defective roller(JC93-00540A). 4) If the problem persists, check the pickup unit1 and feed sensor. a) Check if the pickup unit1 and feed sensor operate correctly. b) Check if the pickup unit1 harness is connected to the main board correctly. c) Check if the connector of the Guide-feed assembly is connected correctly. d) Check if the harness of pickup unit and feed sensor are connected correctly. 5) If the problem persists, check the pickup unit1. a) Remove the pickup unit and check the actuator and photo-sensor. b) Push the pickup-lever and check if it operates correctly. 6) If the problem persists, replace the pickup drive unit(JC93-00422A) or Pickup unit1(JC93-00511A).

• Code: M1-1213, M2-1131
• Display: Paper jam in Tray 2.
• Description: Paper jam has occurred in tray2.
• Remedy: 1) Open the side cover and check if a foreign substance or paper is jammed inside the machine. 2) Remove tray2 and remove the jammed paper. 3) If this jam error occurs frequently, check the rollers of the pick up unit1. a) Remove tray1 and tray2. b) Check if the pick up/ reverse/ forward rollers are assembled correctly. c) If the pick up/ reverse/ forward rollers are worn out or contaminated, replace the defective roller(JC93-00540A). 4) If the problem persists, check the pickup unit2 and feed sensor. a) Check if the pickup unit2 and feed sensor operate correctly. b) Check if the pickup unit2 harness is connected to the main board correctly. c) Check if the connector of the Guide-feed assembly is connected correctly. d) Check if the harness of pickup unit and feed sensor are connected correctly. e) 5) If the problem persists, check the pickup unit2. a) Remove the pickup unit2 and check the actuator and photo-sensor. b) Push the pickup-lever and check if it operates correctly. 6) If the problem persists, replace the pickup drive unit2(JC93-00422A) or Pickup unit1(JC93-00512A).

• Code: M1-1610
• Display: Paper jam in MP Tray.
• Description: Paper jam has occurred in MP tray.
• Remedy: 1) Open the side cover. Remove the jammed paper from the MP tray. 2) If this jam error occurs frequently, check the rollers of the MP unit. a) Check if MP pick up/ reverse/ forward rollers are assembled correctly. b) If the MP pick up/ reverse/ forward rollers are worn out or contaminated, replace the defective roller(JC93-00540A). 3) If the problem persists, check if the MP solenoid operates correctly. a) Enter SVC mode. Execute MP solenoid test. (Diagnostics > Engine Diagnostics > Engine Test Routines > 101-0271) b) If the MP solenoid operation is abnormal, check the harness connection of MP unit. c) If the harness has no defects, replace the MP solenoid(JC33-00029B). 4) If the problem persists, check the Regi/MPdrive unit. a) Enter SVC mode. Execute Regi./MP motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines > 100-0000) b) Remove the rear cover. c) Check if the motor harness is connected correctly. d) If the problem occurs, replace the Regi/MP Drive Unit(JC93-00443A).