• Code: 920.13
• Display: 920.13 POST Error
• Description: Cartridge motor 1 (top) not connected.
• Remedy: 1 Turn the printer off, and remove the rear cover. Check the connector JCART1 for proper connection to the system card, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the JCART1 cable. The cable parts packet contains one cartridge motor cable that works for either of the cartridge motors. Go to step 2. 2 Remove the right cover. Check for the following continuity between JCART1 and top cartridge connector. Go to step 3. Replace the JCART1 cable. The cable parts packet contains one cartridge motor cable that works for either of the cartridge motors. Is continuity present? 3 Replace the EP drive assembly. Does the error clear? Problem solved. Replace the system card.

• Code: 920.14
• Display: 920.14 POST Error
• Description: Cartridge motor 2 (bottom) not connected.
• Remedy: 1 Turn the printer off, and remove the rear cover. Check the connector JCART2 for proper connection to the system card, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the JCART2 cable. The cable parts packet contains one cartridge motor cable that works for either of the cartridge motors. Go to step 2. 2 Remove the right cover. Check for the following continuity between JCART2 and bottom cartridge connector. Go to step 3. Replace the JCART2 cable. The cable parts packet contains one cartridge motor cable that works for either of the cartridge motors. Is continuity present? 3 Replace the EP drive assembly. Does the error clear? Problem solved. Replace the system card.

• Code: 920.15
• Display: 920.15 POST Error
• Description: Bad transfer belt NVRAM data.
• Remedy: Model 205CP only: 1 Turn the printer off, and remove the rear cover. Check the connector JTRANS1 for proper connection to the system card, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the front door assembly. Go to step 2. 2 Replace the transfer belt assembly. Does the error clear? Problem solved. Replace the system card. Model 220CP only: 1 Turn the printer off, and remove the rear cover. Check the connector JTRANS2 for proper connection to the system card, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the front door assembly Go to step 2. 2 Replace the transfer belt assembly. Does the error clear? Problem solved. Replace the system card.

• Code: 920.16
• Display: 920.16 POST Error
• Description: Bad printhead NVRAM data.
• Remedy: 1 Turn the printer off, and remove the rear cover. Check the connector JPH1 (large printhead cable) for proper connection to the system card, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the printhead. Go to step 2. 2 Replace the system card. Does the error clear? Problem solved. Replace the printhead.

• Code: 920.17
• Display: 920.17 POST Error
• Description: Output bin cable not connected.
• Remedy: 1 Turn the printer off, and remove the rear cover. Check the connector JBIN1 for proper connection to the system card, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the top access cover assembly. Go to step 2. 2 Replace the top access cover assembly. “Top access cover assembly removal—model 205CP only” on page 4-28 or “Top access cover assembly removal—model 220CP only” on page 4-32. Does the error clear? Problem solved. Replace the system card.

• Code: 920.18
• Display: 920.18 POST Error
• Description: Tray 2 has failed.
• Remedy: 1 Turn the printer off, and remove the rear cover. Check the connector JOPT1 for proper connection to the system card, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the option cable. Go to step 2. 2 Replace the 500-sheet assembly (205CP models) or the 550-sheet assembly (220CP models). Does the error clear? Problem solved. Replace the system card.

• Code: 920.19
• Display: 920.19 POST Error
• Description: Stepper motor not connected.
• Remedy: Models 205CP only: 1 Replace the EP drive assembly. Does the error clear? Problem solved. Replace the system card. Models 220CP only: 1 Turn the printer off, and remove the rear cover. Check the connector JTRANS1 for proper connection to the system card, the cable for pinch points, and the cable or connector for any other damage. Is the cable damaged? Replace the JTRANS1 cable. Go to step 2. 2 Replace the EP drive assembly. Does the error clear? Problem solved. Replace the system card.

• Code: 925.01
• Display: 925.01 Fan Error
• Description: Fan has stalled.
• Remedy: 1 Replace the top access cover assembly. Does the error clear? Problem solved. Replace the system card.