• Code: 01-100
• Description: Door Open
• Causes: The machine has detected that the front door is open. When the front door is open there is no +24V supply to the motors or the HVPS.
• Remedy: 1. Switch off the machine, then switch on the machine. 2. Check that the interlock switch actuator on the front cover assembly is not missing or damaged. If necessary, install a new front cover assembly. 3. Check that the front cover assembly closes correctly. 4. If necessary, install a new HVPS. NOTE: The front door interlock switch is mounted on the HVPS.

• Code: 01-110
• Description: Fuser Door Open
• Causes: The machine has detected that the fuser door is open. When the front door is open there is no +24V supply to the motors or the HVPS.
• Remedy: 1. Switch off the machine, then switch on the machine. 2. Open the rear door, then the fuser door. 3. Check that the interlock switch actuator on the fuser door is not missing or damaged. If necessary, install a new fuser door. 4. Check that the fuser door assembly closes correctly. 5. If necessary, install a new HVPS. NOTE: The fuser door interlock switch is mounted on the HVPS.

• Code: 01-700
• Description: Stapler Door Open
• Causes: The machine has detected that the stapler door is open. When the stapler door is open there is no +24V to the stapler
• Remedy: 1. Switch off the machine, then switch on the machine. 2. Open the stapler door. 3. Check that the interlock switch actuator on the stapler door is not missing or damaged. If necessary, install a new stapler door. 4. Check that the stapler door assembly closes correctly. 5. Check the stapler door interlock switch. If necessary, install a new stapler door interlock switch. NOTE: There is no component control code for the stapler door interlock switch. 6. Check the wiring between the stapler door interlock switch and CN3 on the Connection PWB. 7. If necessary, install a new connection PWB.

• Code: 01A
• Description: Power Failure
• Causes:
• Remedy: 1. Ensure the supply voltage is correct. If possible, connect the machine to a known good power supply. If the original power supply is faulty, inform the customer. 2. Disconnect the power cord from the power outlet and the machine. Check the continuity of the power cord. If necessary, install a new power cord. 3. Disconnect CON1 on the SMPS. Check for AC supply voltage between pins 1 and 2 on the connector. If necessary, install a new SMPS assembly. 4. Check the fuse F01 on the SMPS. If necessary, install a new SMPS assembly. NOTE: Fuse F01 is not spared. 5. Remove the fuser. Check for continuity across the fuser heat lamp. Install new components as necessary and . NOTE: A cold fuser heat roll has a resistance of approximately 9 ohms (220V/240V) or 1.6 ohms (110V). 6. Switch off the power to the machine. Disconnect all connectors on the Connection PWB except CN5 and CN6. 7. Switch on the power to the machine. If the machine switches on, perform step 8. If the machine fails to switch on, go to step 9. 8. Sequentially reconnect each connector onto the Connection PWB. If the faulty circuit is identified, repair the wiring or install components as necessary. If the machine still fails to switch on, install a new connection PWB . 9. Reconnect all connectors onto the Connection PWB. Disconnect all connectors from the Main PWB except CN26 and CN31. 10. Switch on the power to the machine. If the machine switches on, perform step 11. If the machine fails to switch on, go to step 12. 11. Sequentially reconnect each connector onto the Main PWB. If the faulty circuit is identified, repair the wiring or install components as necessary. If the machine still fails to switch on perform OF7 Main PWB Check RAP. 12. Reconnect all connectors onto the Main PWB. Disconnect CN4 from the HVPS, refer to REP 1.2. 13. Re-install the HVPS. Switch on the machine. If the machine switches on, check the wiring between the HVPS and the tray 1 paper empty sensor. Install new components as necessary and . If the machine fails to switch on, install a new HVPS . 14. If the fault is still present: a. Install new components as necessary: • SMPS assembly . • Connection PWB . • HVPS . b. Perform OF7 Main PWB Check RAP.

• Code: 02-100, 02-200
• Description: USB Faults
• Causes: 02-100 The USB device is invalid. Only SCSI type memory is supported. 02-200 The USB memory is full or there is no response from the USB memory
• Remedy: 1. Make sure that the customer is using a valid USB device with sufficient free space. 2. Check the wiring between the USB host PWB and CN7 on the Main PWB. 3. Install new components as necessary: • USB harness • USB host PWB 4. Perform OF7 Main PWB Check RAP.

• Code: 03-200 ... 03-250
• Description: MSOK Faults
• Causes: These are the faults displayed when the machine encounters MSOK problems. The faults are listed in code order, together with any recommended actions.
• Remedy: 03-200 System Fault - IOT Serial Number Invalid, Call for Assistance The IOT serial number is invalid. Perform the following: 1. Contact Field Engineering for assistance. 03-210 System Fault - MSOK Invalid - Call for Assistance (MMSOK) The MSOK serial number is invalid. Perform the following: 1. Contact Field Engineering for assistance. 03-220 System Fault - MSOK Invalid - Call for Assistance MMSOK Bit The MSOK has the manufacturing SOK serial number but not the MMSOK part. Perform the following: 1. Contact Field Engineering for assistance. 03-230 System Fault - MSOK Page Count Exceeded The IOT has attempted to print more pages that the MMSOK can print. Perform the following: 1. Remove the MMSOK, then install the MSOK. 2. Contact Field Engineering for further assistance. 03-240 System Fault - Invalid Machine or MSOK SN The MSOK SN is empty. Perform the following: 1. Contact Field Engineering for assistance. 03-250 MSOK Missing The MSOK is not installed. Perform the following: 1. Check that the MSOK is connected to the main PWB.

• Code: 03-300 ... 03-340
• Description: OSOK Faults
• Causes: These are the faults displayed when the machine encounters OSOK problems. The faults are listed in code order, together with any recommended actions.
• Remedy: 03-300 System Fault - Message: Please Insert Option Key to Enable Machine Per BS The machine has detected that the OSOK is not installed. Perform the following: 1. Install the PEK. 2. Contact Field Engineering for further assistance. 03-310 System Fault - Message: OSOK Previously Used in Different Machine Per BS The machine has detected that the OSOK has previously been used in a different machine. Perform the following: 1. Obtain, then install a valid FEK. 2. Contact Field Engineering for further assistance. 03-320 System Fault - Option SIM Invalid The machine has detected that the OSOK has previously been used in a different machine. Perform the following: 1. Obtain, then install a valid FEK. 2. Contact Field Engineering for further assistance. 03-330 System Fault - Not Inserted Properly The machine has detected that the OSOK is not installed correctly. Perform the following: 1. Remove, then reinstall the OSOK. 2. Contact Field Engineering for further assistance. 03-340 Option Installed Remove SIM The option has been successfully installed. Perform the following: 1. Remove the FEK. 2. Contact Field Engineering for further assistance.

• Code: 03-410, 03-411, 03-412
• Description: Tray 1 Paper Information Mismatch
• Causes: 03-410 The machine has detected a tray 1 paper colour, type or size mismatch during a print job. 03-411 The machine has detected a tray 1 paper type mismatch during a print job. 03-412 The machine has detected a tray 1 paper size mismatch during a print job.
• Remedy: 1. If the fault is present when printing, check that the print driver and machine tray information are correct. 2. Go to GP 4 System Administration Tools. Check that the relevant tray paper type, colour and size settings are correct.