• Code: E1-1
• Description: Paper Size Jam - E1-1 Regi Area Jam Paper did not pass the Registration Sensor located behind Door A, within the specified time.
• Causes: • Registration Sensor • Registration Clutch • Take Away Roller • Engine Control Board
• Remedy: 1 Check paper position at Door A or B. Does the paper touch the Registration Sensor or Feeder’s Pre-Feed Sensor? Remove the paper. Go to Step 2. 2 Check the Take Away Roller. Open Door A. Is the Take Away Roller worn or contaminated with paper dust? Clean or replace the Take Away Roller. Go to Step 3. 3 Test the Registration Sensor. 1. Open Door A. 2. Run the Service Diagnostics Registration Sensor test. Does the sensor change state? Go to Step 7. Go to Step 4. 4 Check the Registration Sensor connection. Are P/J104 and P/J403B connected? Go to Step 5. Connect the sensor. 5 Check continuity between the Registration Sensor and Engine Control Board. Is there continuity on each wire between P/ J104 <=> P/J403? Go to Step 6. Repair the wiring. 6 Check for +5 V at the Registration Sensor. Is there +5 V across the sensor connector’s P/J104-1 <=> ground? Replace the Registration Sensor. Replace the Engine Control Board. 7 Test the Registration Clutch operation.Run the Service Diagnostics Registration Clutch test. Does the clutch operate properly? Replace the Engine Control Board (page 8-89). Go to Step 8. 8 Check the Registration Clutch connection. Are P/J215 and P/J403B connected? Go to Step 9. Connect P/J215 and P/J403B. 9 Check continuity between the Registration Clutch and Engine Control Board. Is there continuity on each wire between P/ J215 <=> P/J403? Go to Step 10. Repair the wiring. 10 Check for +24 V to the Registration Clutch. Is there +24 V across P215-2 (+) <=> ground? Go to Step 11. Replace the Engine Control Board. 11 Check Registration Clutch resistance. Replace the Engine Control Board. Replace Registration Clutch.

• Code: E1-2
• Description: Jam at A - E1-2 Regi Area Jam Paper did not activate the Fuser Exit Sensor, located behind Door A, within the specified time following activation of the Registration Clutch. NOTE: If the printer exhibits first sheet jams following power On or Power Saver mode and reports Jam Code E1-2, check actuator motion on the Fuser Exit Sensor Assembly. Accumulations of toner, when cool, can bind the actuator on earlier versions of the assembl
• Causes: • Fuser Exit Sensor • Registration Clutch • Take Away Roller • Exit PWB • Engine Control Board
• Remedy: 1 Check paper position behind Door A. Does the paper touch the Fuser Exit Sensor? Remove the paper. Go to Step 2. 2 Check the Take Away Roller. Is the Take Away Roller worn or contaminated with paper dust? Clean or replace the Take Away Roller. Go to Step 3. 3 Test the Fuser Exit Sensor. 1. Open Door A. 2. Run the Service Diagnostics Fuser Exit Sensor test. Does the sensor change state? Go to Step 7. Go to Step 4. 4 Check the Fuser Exit Sensor connection. Are P/J125 and P/J410 connected? Go to Step 5. Connect the sensor. 5 Check continuity between the Fuser Exit Sensor and Engine Control Board. Is there continuity on each wire between P/ J125 <=> P/J410? Go to Step 6. Repair the wiring. 6 Check for +5 V at the Fuser Exit Sensor. Is there +5 V across the sensor connector’s P/J125-3 <=> ground? Replace the Fuser Exit Sensor. Replace the Engine Control Board 7 Test the Registration Clutch operation. Run the Service Diagnostics Registration Clutch test. Does the clutch operate properly? Replace the Engine Control Board. Go to Step 8. 8 Check the Registration Clutch connection. Are P/J215 and P/J403B connected? Go to Step 9. Connect P/J215 and P/J403B. 9 Check continuity between the Registration Clutch and Engine Control Board. Is there continuity on each wire between P/ J215 <=> P/J403B? Go to Step 10. Repair the wiring. 10 Check for +24 V to the Registration Clutch. Is there +24 V across P215-2 (+) <=> ground? Go to Step 11. Replace the Engine Control Board. 11 Check Registration Clutch resistance. Is the resistance between J215-1 and J215- 2 approximately 240 ohms? Replace the Engine Control Board. Replace Registration Clutch.

• Code: E1-6
• Description: Jam at A - E1-6 Regi Area Jam Paper remains at the Registration Sensor located behind Door A.
• Causes: • Registration Sensor • Engine Control Board
• Remedy: 1 Check paper position at Door A. Is paper touching the Registration Sensor? Remove the paper. Go to Step 2. 2 Test the Registration Sensor. 1. Open Door A. 2. Run the Service Diagnostics Registration Sensor test. Does the sensor change state? Replace the Engine Control Board. Go to Step 3. 3 Check the Registration Sensor connection. Are P/J104 and P/J403 connected? Go to Step 4. Connect the sensor. 4 Check continuity between the Registration Sensor and Engine Control Board. Is there continuity on each wire between P/ J104 <=> P/J403? Go to Step 5. Repair the wiring. 5 Check for +5 V at the Registration Sensor. Is there +5 V across the sensor connector’s P/J104-1 <=> ground? Replace the Registration Sensor. Replace the Engine Control Board.

• Code: E3-1, E3-2
• Description: Jam at A - Fuser Area Jam Paper did not actuate the Fuser Exit Sensor, located behind Door A, within the specified time. • Jam at A - E3-1 Fuser Area Jam • Jam at A - E3-2 Fuser Area Jam
• Causes: • Fuser Exit Sensor • Take Away Roller • Engine Control Board • Fuser
• Remedy: 1 Check paper position. Open Door A. Does the paper touch the Fuser Exit Sensor? Remove the paper. Go go step 2. 2 Check the Fuser for a paper jam. Open Door A. Is there a paper jam in the Fuser? Go to Step 3. Remove the paper. 3 Check the Fuser installation. Open Door A. Is the Fuser installed correctly? Go to Step 4. Correct the installation. 4 Check the Take Away Roller. Open Door A. Is the Take Away Roller worn or contaminated with paper dust? Go to Step 5. Clean or replace Take Away Roller. 5 Test the Fuser Exit Sensor operation. 1. Open Door A. 2. Run the Service Diagnostic Fuser Exit Sensor test. Does the sensor state change each time paper touches the sensor? Reconnect the connector of the Engine Control Board. Go to Step 6. 6 Check the Fuser Exit Sensor connection. Are P/J125 and P/J410 connected? Go to Step 7. Connect P/J125 and P/J410. 7 Check continuity between the Fuser Exit Sensor and Engine Control Board. Is there continuity on each wire between P/ J125 <=> P/J410? Go to Step 8. Repair the wiring. 8 Check for +5 V to the Fuser Exit Sensor. Is there +5 V across J125-3 (+) <=> ground? Replace the Fuser Exit Sensor. Replace Engine Control Board

• Code: E3-6
• Description: Jam at A - E3-6 Fuser Area Jam Paper remains at the Fuser Exit Sensor located behind Door A.
• Causes: • Fuser Exit Sensor • Engine Control Board
• Remedy: 1 Check paper position at Door A. Is paper touching the Fuser Exit Sensor? Remove the paper. Go to Step 2. 2 Test the Fuser Exit Sensor. 1. Open Door A. 2. Run the Service Diagnostics Fuser Exit Sensor test. Does the sensor change state? Replace the Engine Control Board. Go to Step 3. 3 Check the Fuser Exit Sensor connection. Are P/J125 and P/J410 connected? Go to Step 4. Connect the sensor. 4 Check continuity between the Fuser Exit Sensor and Engine Control Board. Is there continuity on each wire between P/ J125 <=> P/J410? Go to Step 5. Repair the wiring. 5 Check for +5 V at the Fuser Exit Sensor. Is there +5 V across the sensor connector’s P/J125-3 <=> ground? Replace the Fuser Exit Sensor. Replace the Engine Control Board.

• Code: E4-1
• Description: Jam at A - E4-1 Exit 2 Area Jam Paper did not reach the Exit 2 Exit Sensor located behind Door E on time.
• Causes: • Fuser Exit Sensor • Exit 2 Exit Sensor • Exit 1 OCT Roller • Exit 1 Motor • Exit PWB • Engine Control Board • LVPS
• Remedy: 1 Check paper position at Door A. Is paper touching the Fuser Exit Sensor? Remove the paper. Go to Step 2. 2 Check paper position at Door E. Is paper touching the Exit Sensor? Remove the paper. Go to Step 3. 3 Check the OCT Roller. Is the OCT Roller worn or contaminated with paper dust? Clean or replace the OCT Roller. Go to Step 4. 4 Check the drive transmission. Does the OCT Roller and gears rotate smoothly? Go to Step 5. Restore proper operation. 5 Test the Fuser Exit Sensor. 1. Open Door A. 2. Run the Service Diagnostics Fuser Exit Sensor test. Does the sensor change state? Go to Step 9. Go to Step 6. 6 Check the Fuser Exit Sensor connection. Are P/J125 and P/J410 connected? Go to Step 7. Connect the sensor. 7 Check continuity between the Fuser Exit Sensor and Engine Control Board. Is there continuity on each wire between P/ J125 <=> P/J410? Go to Step 8. Repair the wiring. 8 Check for +5 V at the Fuser Exit Sensor. Is there +5 V across the sensor connector’s P/J125-3 <=> ground? Replace the Fuser Exit Sensor. Replace the Engine Control Board 9 Test the Exit 1 Motor operation. Run the Service Diagnostics Exit 1 Motor tests. Does the motor operate properly? Go to Step 18. Go to Step 10. 10 Check the Exit 1 Motor connection. Are P/J206 and P/J432 connected? Go to Step 11. Connect P/J206 and P/J432. 11 Check continuity between the Exit 2 Motor and Engine Control Board. Is there continuity on each wire between P/ J206 <=> P/J432? Go to Step 12. Repair the wiring. 12 Check for +24 V to the Exit 1 Motor. Is there +24 V across P206-5 (+) <=> ground? Replace the Exit 1 Offset Motor. Go to Step 13. 13 Check the connection between the Exit PWB and Engine Control Board. Are P/J431 and P/J421 connected? Go to Step 14. Connect P/J431 and P/J421. 14 Check continuity between the Exit PWB and the Engine Control Board. Is there continuity on each wire between P/ J431 <=> P/J421? Go to Step 15. Repair the wiring. 15 Check the connection between the Exit PWB and the LVPS. Are P/J430 and P/J526 connected? Go to Step 16. Connect P/J430 and P/J526. 16 Check continuity between the Exit PWB and the LVPS. Is there continuity on each wire between P/ J430 <=> P/J526? Go to Step 17. Repair the wiring. 17 Check for +24 V to the Exit PWB. Is there +24 V across P/J430-1 (+) <=> ground? Replace the Exit PWB. Replace the LVPS. 18 Test the Exit 2 Exit Sensor. 1. Open Door E. 2. Run the Service Diagnostics Exit Sensor test. Does the sensor change state? Replace the Engine Control Board. Go to Step 19. 19 Check the Exit 2 Exit Sensor connection. Are P/J112, P/J606B, and P/J434 connected? Go to Step 20. Connect the sensor. 20 Check continuity between the Exit 2 Exit Sensor and Exit PWB. Is there continuity on each wire between P/ J112 <=> P/J434? Go to Step 21. Repair the wiring. 21 Check for +5 V at the Exit 2 Exit Sensor. Is there +5 V across the sensor connector’s P/J112-3 <=> ground? Replace the Exit Sensor. Go to Step 2 22 Check the connection between the Exit PWB and Engine Control Board. Go to Step 23. Connect P/J431 and P/J421. 23 Check continuity between the Exit PWB and Engine Control Board. Is there continuity on each wire between P/ J431 <=> P/J421? Go to Step 24. Repair the wiring. 24 Check the connection between the Exit PWB and the LVPS. Are P/J430 and P/J526 connected? Go to Step 25. Connect P/J430 and P/J526. 25 Check continuity between the Exit PWB and the LVPS. Is there continuity on each wire between P/ J430 <=> P/J526? Go to Step 26. Repair the wiring. 26 Check for +24 V to the Exit PWB. Is there +24 V across P/J430-1 (+) <=> ground? Replace the Exit PWB. Replace the LVPS

• Code: E4-3, E4-5
• Description: Jam at E - E4-3 Exit 2 Area Jam Paper did not pass the Exit 2 Exit Sensor located behind Door E on time. • Jam at E - E4-3 Exit 2 Area Jam • Jam at A - E4-5 Exit 2 Area Jam
• Causes: • Exit 2 Exit Sensor • Exit 2 Motor • Exit 2 OCT Roller • Exit 2 FU Roller • Exit 2 Inv Roller • Exit PWB • Engine Control Board • LVPS
• Remedy: 1 Check paper position at Door E. Is paper touching the Exit 2 Sensor? Remove the paper. Go to Step 2. 2 Check the FU Roller. Is the FU Roller worn or contaminated with paper dust? Clean or replace the FU Roller. Go to Step 3. 3 Check the drive transmission. Does the FU Roller and gears rotate smoothly? Go to Step 4. Restore proper operation. 4 Check the Inv Roller. Is the INV Roller worn or contaminated with paper dust? Clean or replace the INV Roller. Go to Step 5. 5 Check the drive transmission. Does the INV Roller and gears rotate smoothly? Go to Step 6. Restore proper operation. 6 Check the OCT Roller. Is the OCT Roller worn or contaminated with paper dust? Clean or replace the OCT Roller. Go to Step 7. 7 Check the drive transmission. Does the OCT Roller and gears rotate smoothly? For E4-5: Go to Step 8. For E4-3: Go to Step 9. Restore proper operation. 8 For E4-5 Only: Test Exit 2 Gate Solenoid. Run the Service Diagnostics Exit 2 Gate Solenoid test. Does the Solenoid operate the Gate? Go to Step 9. Go to Step 10. 9 Test the Exit 2 Sensor. 1. Open Door E. 2. Run the Service Diagnostics Exit Sensor test. Does the sensor change state? For E4-5: Go to Step 10. For E4-3: Go to Step 12. Go to Step12. 10 For E4-5 Only: Check Exit 2 Solenoid. Check continuity on each wire between P/ J209 to P/J433. Is there continuity on each wire between P/ J209 to P/J433. Go to Step 11. Repair the wiring. 11 For E4-5 Only: Check for +24 V to the Exit 2 Gate Solenoid. Is there +24 V across P/J433-11 (+) <=> ground? Replace the Exit 2 Gate Solenoid. Replace the Exit PWB. 12 Check the Exit Sensor connection. Are P/J112, P/J606B, and P/J434 connected? Go to Step 13. Connect the sensor. 13 Check continuity between the Exit Sensor and Exit PWB. Is there continuity on each wire between P/ J112 <=> P/J434? Go to Step 14. Repair the wiring. 14 Check for +5 V at the Exit Sensor. Is there +5 V across the sensor connector’s P/J112-3 <=> ground? Replace the Exit 2 Sensor. Go to Step 15. 15 Check the connection between the Exit PWB and Engine Control Board. Are P/J431 and P/J421 connected? Go to Step 16. Connect P/J431 and P/J421. 16 Check continuity between the Exit PWB and the Engine Control Board. Is there continuity on each wire between P/ J431 <=> P/J421? Go to Step 17. Repair the wiring. 17 Check the connection between the Exit PWB and the LVPS. Are P/J430 and P/J526 connected? Go to Step 18. Connect P/J430 and P/J526. 18 Check continuity between the Exit PWB and the LVPS. Is there continuity on each wire between P/ J430 <=> P/J526? Go to Step 19. Repair the wiring. 19 Check for +24 V to the Exit PWB. Is there +24 V across P/J430-1 (+) <=> ground? Replace the Exit PWB. Replace the LVPS. 20 Test the Exit 2 Motor operation. Run the Service Diagnostics Exit 2 Output Motor tests. Does the Exit 2 Motor operate properly? Replace the Engine Control Board. Go to Step 21. 21 Check the Exit 2 Motor connection. Are P/J208, P/J606A and P/J433 connected? Go to Step 22. Connect P/J208, P/J606A and P/ J433. 22 Check continuity between the Exit 2 Motor and Exit PWB. Is there continuity on each wire between P/ J208 <=> P/J433? Go to Step 23. Repair the wiring. 23 Check for +24 V to the Exit 2 Motor. Is there +24 V across P208-5 (+) <=> ground? Replace the Exit 2 Motor. Go to Step 24. 24 Check the connection between the Exit PWB and Engine Control Board. Are P/J431 and P/J421 connected? Go to Step 25. Connect P/J431 and P/J421. 25 Check continuity between the Exit PWB and Engine Control Board. Is there continuity on each wire between P/ J431 <=> P/J421? Go to Step 26. Repair the wiring. 26 Check the connection between the Exit PWB and the LVPS. Are P/J430 and P/J526 connected? Go to Step 27. Connect P/J430 and P/J526. 27 Check continuity between the Exit PWB and the LVPS. Is there continuity on each wire between P/ J430 <=> P/J526? Go to Step 28. Repair the wiring. 28 Check for +24 V to the Exit PWB. Is there +24 V across P/J430-1 (+) <=> ground? Replace the Exit PWB. Replace the LVPS.

• Code: E4-6
• Description: Jam at E - E4-6 Exit 2 Area Jam Paper remains at the Exit 2 Exit Sensor located behind Door E.
• Causes: • Exit 2 Exit Sensor • Exit PWB • Engine Control Board • LVPS
• Remedy: 1 Check paper position at Door A. Is paper touching the Fuser Exit Sensor? Remove the paper. Go to Step 2. 2 Test the Exit Sensor. Run the Service Diagnostics Exit Sensor test. Does the sensor change state? Replace the Engine Control Board. Go to Step 3. 3 Check the Exit Sensor connection. Are P/J112, P/J606B and P/J434 connected? Go to Step 4. Connect the sensor. 4 Check continuity between the Exit Sensor and Exit PWB. Is there continuity on each wire between P/ J112<=> P/J434? Go to Step 5. Repair the wiring. 5 Check for +5 V at the Exit Sensor. Is there +5 V across the sensor connector’s P/J112-3 <=> ground? Replace the Exit Sensor. Go to Step 6. 6 Check the connection between the Exit PWB and Engine Control Board. Are P/J431 and P/J421 connected? Go to Step 7. Connect P/J431 and P/J421. 7 Check continuity between the Exit PWB and Engine Control Board. Is there continuity on each wire between P/ J431 <=> P/J421? Go to Step 8. Repair the wiring. 8 Check the connection between Exit PWB and LVPS. Are P/J430 and P/J526 connected? Go to Step 9. Connect P/J430 and P/J526. 9 Check continuity between the Exit PWB and LVPS. Is there continuity on each wire between P/ J430 <=> P/J526? Go to Step 10. Repair the wiring. 10 Check for +24 V to the Exit PWB. Is there +24 V across P/J430-1 (+) <=> ground? Replace the Exit PWB. Replace the LVPS.