Code :

Code: 116-343
Description: ASIC Error The printer controller has detected error. The following troubleshooting procedure applies to this error.
Causes: • Image Processor Board, PL9.1.20
Remedy: 1 1. Check the Image Processor Board for correct installation. 2. Is the Image Processor Board correctly installed? Go to step 2. Reseat the Image Processor Board. 2 Does the error still occur when the printer is turned On? Replace the Image Processor Board. Complete.

Code: 116-350 ... 116-355
Description: Network Error Failure occurred on the Image Processor Board. The following troubleshooting procedure applies to these errors. • Chain Link 116-350: Network Error (On Board Network Communication Fail) • Chain Link 116-351: Network Error (On Board Network Ethernet BIST Parity/RAM R/W Error) • Chain Link 116-352: Network Error (On Board Network Internal Loopback Error) • Chain Link 116-355: Network Error (On Board Network Fatal Error)
Causes: • Image Processor Board, PL9.1.20
Remedy: 1 1. Check the Image Processor Board for correct installation. 2. Is the Image Processor Board correctly installed? Go to step 2. Reseat the Image Processor Board. Go to step 2. 2 Does the error still occur when the printer is turned On? Replace the Image Processor Board. Complete.

Code: 116-367
Description: Parallel Port Error Parallel Port error has occurred. The following troubleshooting procedure applies to this error.
Causes: • Image Processor Board, PL9.1.20 • Parallel Cable
Remedy: 1 1. Check the Parallel cable connection. 2. Is the cable securely connected? Go to step 2. Reconnect the cable. Go to step 2. 2 Does the error still occur? Replace the Parallel Cable. Go to step 3. Complete. 3 Does the error still occur? Replace the Image Processor Board. Complete.

Code: 116-392
Description: MACPHY Chip Test Error MACPHY Chip Test error has occurred. The following troubleshooting procedure applies to this error.
Causes: • Image Processor Board, PL9.1.27
Remedy: 1 1. Reboot the printer. 2. Does the error still occur? Go to step 2. Complete. 2 1. Reseat the Image Processor Board. 2. Does the error still occur? Replace the Image Processor Board. Complete.

Code: 116-393
Description: MACPHY Internal Loop Test Error MACPHY Internal Loop Test error has occurred. The following troubleshooting procedure applies to this error.
Causes: • Image Processor Board, PL9.1.27
Remedy: 1 1. Reboot the printer. 2. Does the error still occur? Go to step 2. Complete. 2 1. Reseat the Image Processor Board. 2. Does the error still occur? Replace the Image Processor Board. Complete.

Code: 116-394
Description: MACPHY External Loop Test Error MACPHY External Loop Test error has occurred. The following troubleshooting procedure applies to this error.
Causes: • Image Processor Board, PL9.1.27
Remedy: 1 1. Reboot the printer. 2. Does the error still occur? Go to step 2. Complete. 2 1. Reseat the Image Processor Board. 2. Does the error still occur? Replace the Image Processor Board. Complete.

Code: 116-396, 116-987
Description: Scan Error Error occurs when scanning. The following troubleshooting procedure applies to these errors.
Causes: • Scanner Controller Board, PL9.1.1
Remedy: 1 1. Turn the printer power Off and back On. 2. Does the error still occur? Go to step 2. Complete. 2 1. Check the Country setting information on the Control Panel: System > Admin Menu > Fax Settings > Country. 2. Is the Country setting correct? Go to step 3. Change the Country Setting to the correct country. 3 1. Check the Scanner Controller Board for correct installation. Reseat the Scanner Controller Board. 2. Does the error still occur when the printer is turned On? Replace the Scanner Controller Board. Complete.

Code: 116-397, 116-398, 117-313
Description: Controller Error Communication error has occurred while performing a copy job. The following troubleshooting procedure applies to these errors. • Chain Link 116-397: Controller Error (Communication Error with AIOC) • Chain Link 116-398: Controller Error (Communication Time Out with AIOC) • Chain Link 117-313: Controller Communication Error (ESS Data Transmission Error)
Causes: • Scanner Controller Board, PL9.1.1 • Image Processor Board, PL9.1.20 • AIO-ESS Harness Assembly, PL10.1.14
Remedy: 1 1. Turn the printer Off, wait for five seconds, and turn the printer back On. 2. Does the error still occur when copying? Go to step 2. Complete. 2 1. Check the wiring harness connector P/J480 on the Image Processor Board. Reseat the connector. 2. Does the error still occur when copying? Go to step 3. Complete. 3 1. Check the wiring harness connector P/J48 on the Scanner Controller Board. Reseat the connector. 2. Does the error still occur when copying? Go to step 4. Complete. 4 Check the AIO-ESS Harness for continuity. 1. Disconnect P/J48 from the Scanner Controller Board. 2. Disconnect P/J480 from the Image Processor Board. 3. Check continuity between P/J48 <=> P/J480. Go to step 5. Replace the AIO-ESS Harness Assembly. 5 1. Replace the Scanner Controller Board. 2. Does the error still occur when copying? Replace the Image Processor Board. Complete.

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