Description: MCU NVRAM Error Engine NVRAM is corrupted. The following troubleshooting procedure applies to this error.
Causes: • Transfer Unit, PL4.1.1 • HVPS, PL5.2.15 • Fuser, PL6.1.10 • EEPROM Board, PL9.2.1 • MCU Board, PL9.2.13 • Right Side Harness, PL10.1.12
Remedy: 1 1. Check the error on the Control Menu display. 2. Is the “ADDR:38**” error displayed? Go to step 2. Go to step 3. 2 1. Reseat the EEPROM Board. 2. Does the error still occur when the printer is turned On? Replace the EEPROM Board. Complete. 3 1. Check the error on the Control Menu display. 2. Is the “ADDR:3C**” error displayed? Go to step 4. Go to step 5. 4 1. Reseat the Fuser. 2. Does the error still occur when the printer is turned On? Replace the Fuser. Complete. 5 1. Check the error on the Control Menu display. 2. Is the “ADDR:3A**” error displayed? Go to step 6. Go to step 7. 6 1. Reseat the Transfer Unit. 2. Does the error still occur when the printer is turned On? Replace the Transfer Unit. Complete. 7 1. Check the error on the Control Menu display. 2. Is the “ADDR:31**” error displayed? Go to step 8. Complete. 8 1. Reseat the HVPS. 2. Does the error still occur after the printer is turned On? Replace the HVPS. Complete. 9 1. Reseat the MCU Board. 2. Does the error still occur after the printer is turned On? Replace the MCU Board. Complete.
Code: 042-313
Description: Fan Motor Error (Duplex Fan) Error for the Duplex Fan Motor has occurred. The following troubleshooting procedure applies to this error.
Causes: • Front Cover Harness, PL1.2.13 • MCU Board, PL9.2.13 • Right Side Harness, PL10.1.12 • Duplex Unit, PL12.1.1 • Duplex Harness, PL12.1.18
Remedy: 1 1. Perform the Duplex Fan test: Service Mode > Printer Diag > Engine Diag > Motor Test > Duplex Fan. 2. Does the Motor operate properly? Replace the MCU Board. Go to step 2. 2 1. Check the Duplex Unit installation. Reseat the Duplex Unit. 2. Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 1. Check the wiring harness connectors P/J27, P/J272, P/J2720, and P/J428 between the Duplex Board and the MCU Board. 2. Are the connectors securely connected? Go to step 4. Go to step 8. 4 Check the Duplex Unit Harness for continuity. 1. Disconnect P/J428 from the Duplex Board. 2. Disconnect P/J2720 from the Front Cover Harness. 3. Check continuity between P/J2720 <=> P/J428. Go to step 5. Replace the Duplex Unit Harness. 5 Check the Front Cover Harness for continuity. 1. Disconnect P/J2720 and P/J272. 2. Check continuity between P/J2720 <=> P/J272. Go to step 8. Replace the Front Cover Harness. 6 Check the Right Side Harness for continuity. 1. Disconnect P/J272 from the Front Cover Harness. 2. Disconnect P/J27 from the MCU Board. 3. Check continuity between P/J27 and P/J272. Go to step 7. Replace the Right Side Harness. 7 1. Replace the Duplex Unit. 2. Does the error still occur? Replace the MCU Board. Complete. 8 1. Reconnect the wiring harness connectors. 2. Does the error still occur when the printer is turned On? Go to step 4. Complete.
Code: 042-325
Description: Main Motor Error The Main Motor has failed. The following troubleshooting procedure applies to this error.
Causes: • Transfer Unit, PL4.1.1 • Print Cartridge (K), PL5.1.17 • Fuser, PL6.1.10 • Main Drive, PL8.1.2 • MCU Board, PL9.2.13 • Right Side Harness, PL10.1.12
Remedy: 1 1. Check the Transfer Unit, Fuser, and Black Print Cartridge for correct installation. 2. Are the parts correctly installed? Go to step 3. Reseat the Transfer Unit, Fuser, and Black Print Cartridge. 2 Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 1. Check the wiring harness connectors P/J21 and P/J211 between the MCU Board and the Main Drive. 2. Are the connectors securely connected? Go to step 5. Reconnect the connectors. Go to step 4. 4 Does the error still occur when the printer is turned On? Go to step 5. Complete. 5 1. Perform the Main Motor test: Service Mode > Printer Diag > Engine Diag > Motor Test > Main Motor. During the test, close the Front Cover. 2. Does the Motor operate properly? Replace the MCU Board. Go to step 6. 6 1. Check the Main Drive Assembly for correct installation. 2. Is the Main Drive Assembly securely installed? Go to step 7. Reseat the Main Drive Assembly. Go to step 7. 7 Does the error still occur when the printer is turned On? Go to step 8. Complete. 8 Check the Right Side Harness for continuity. 1. Disconnect P/J21 from the MCU Board. 2. Disconnect P/J211 from the Main Drive Assembly. 3. Check continuity between P/J21 <=> P/J211. Go to step 9. Replace the Right Side Harness. 9 Check the Main Drive signal. 1. Disconnect P/J21 on the MCU Board. 2. Is there +24 V across ground <=> J21-2/J21-4 pin when the Interlock Switch is activated? Replace the Main Drive Assembly. Replace the MCU Board.
Code: 042-326
Description: Sub Motor Error The Sub Motor has failed. The following troubleshooting procedure applies to this error.
Causes: • Print Cartridge (C/M/Y/K), PL5.1-17-20 • Main Drive, PL8.1.2 • MCU Board, PL9.2.13 • Right Side Harness, PL10.1.12
Remedy: 1 1. Check the Print Cartridges for correct installation. 2. Are the Print Cartridges correctly installed? Go to step 3. Reseat the Print Cartridges. Go to step 2. 2 Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 1. Check the wiring harness connectors P/J22 and P/J221 between the MCU Board and the Main Drive. 2. Are the connectors securely connected? Go to step 4. Reconnect the connectors. Go to step 4. 4 1. Perform the Sub Motor test: Service Mode > Printer Diag > Engine Diag > Motor Test > Sub Motor. During the test, close the Front Cover. 2. Does the Motor operate properly? Replace the MCU Board. Go to step 5. 5 1. Check the Main Drive for correct installation. 2. Is the Main Drive correctly installed? Go to step 6. Reseat the Main Drive. Go to step 6. 6 Does the error still occur when the printer is turned On? Go to step 7. Complete. 7 Check the Right Side Harness for continuity. 1. Disconnect P/J22 from the MCU Board. 2. Disconnect P/J221 from the Drive Assembly. 3. Check continuity between P/J22 <=> P/J221. Go to step 8. Replace the Right Side Harness. 8 Check the Main Drive signal. 1. Disconnect P/J22 from the MCU Board. 2. Is there +24 V across ground <=> J22-A2/J22-A4 pin when the Interlock Switch is activated? Replace the Main Drive. Replace the MCU Board.
Code: 042-358
Description: Fan Motor Error (Main Fan) Error for the Main Fan Motor has occurred. The following troubleshooting procedure applies to this error.
Remedy: 1 1. Perform the Main Fan test: Service Mode > Printer Diag > Engine Diag > Motor Test > Fan. 2. Does the Motor operate properly? Replace the MCU Board. Go to step 2. 2 1. Check the Main Fan for correct installation. Reseat the Main Fan. 2. Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 Check the LVPS Harness for continuity. 1. Disconnect P/J501 from the LVPS. 2. Disconnect P/J14 from the MCU Board. 3. Check continuity between P/J501 <=> P/J14. Go to step 4. Replace the LVPS Harness. 4 1. Replace the Main Fan. 2. Does the error still occur when the printer is turned On? Go to step 5. Complete. 5 1. Replace the MCU Board. 2. Does the error still occur when the printer is turned On? Replace the LVPS. Complete.
Code: 042-700, 142-700
Description: Printer Too Hot The printer is too hot. The following troubleshooting procedure applies to this error. • Chain Link 042-700: Printer Too Hot (IOT Over Heat Stop) • Chain Link 142-700: Printer Too Hot (IOT Over Heat Forced Half Speed)
Remedy: 1 1. Check the room temperature. 2. Is the room temperature over 32° C? Adjust the room temperature to less than 32° C. Go to step 2. 2 Did the user print large print jobs? Go to step 6. Go to step 3. 3 1. Check the MCU Board for correct installation. Reseat the MCU Board. 2. Does the error still occur when printing? Go to step 4. Complete. 4 Check the Humidity Harness for continuity. 1. Disconnect P/J26 from the MCU Board. 2. Disconnect P/J261 from the Humidity/Temperature Sensor. 3. Check continuity between P/J26 <=> P/J261. Go to step 5. Replace the Humidity Harness. 5 1. Replace the MCU Board. 2. Does the error still occur when printing? Replace the Feeder Assembly. Complete. 6 Does the error still occur after the printer has cooled down for about five minutes? Go to step 3. Complete.
Code: 061-370
Description: Laser Error An error was detected in the Laser Unit. The following troubleshooting procedure applies to this error.
Causes: • Laser Unit, PL5.1.12 • MCU Board, PL9.2.13
Remedy: 1 1. Check the Laser Unit for correct installation. 2. Is the Laser Unit correctly installed? Go to step 3. Reinstall the Laser Unit. Go to step 2. 2 Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 1. Check the wiring harness connector P/J12 on the MCU Board. 2. Is the connector securely connected? Go to step 5 Reconnect the connector. Go to step 4. 4 Does the error still occur when the printer is turned On? Go to step 5. Complete. 5 1. Check the MCU Board for correct installation. 2. Is the MCU Board correctly installed? Go to step 7. Reseat the MCU Board. Go to step 6. 6 Does the error still occur when the printer is turned On? Go to step 7. Complete. 7 1. Replace the Laser Unit. 2. Does the error still occur when the printer is turned On? Replace the MCU Board. Complete.
Code: 062-311, 062-321, 062-360, 062-371
Description: Scanner Error The Scanner has failed. The following troubleshooting procedure applies to these errors. • Chain Link 062-311: Scanner Initial Error • Chain Link 062-321: Scanner Malfunction • Chain Link 062-360: Scanner Sensor Error • Chain Link 062-371: Scanner Lamp Error
Remedy: 1 Check the Scanner Lock. Is the Scanner Lock at the Unlock position? Go to step 2. Set the Scanner Lock to the Unlock position. 2 1. Check the wiring harness connectors P/J60, P/J62, P/J63, P/ J64, and P/J65 on the Scanner Controller Board. Reseat the connectors. 2. Does the error still occur when the printer power is turned On? Go to step 3. Complete. 3 1. Replace the ADF Scanner Assembly. 2. Does the error still occur when the printer is turned On? Replace the Scanner Controller Board. Complete.
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