Description: Task Error Communication error has occurred while performing a copy job. The following troubleshooting procedure applies to these errors. • Chain Link 116-397: Controller Error (Communication Error with AIOC) • Chain Link 116-398: Controller Error (Communication Time Out with AIOC) • Chain Link 117-313: Controller Communication Error (ESS Data Transmission Error)
Remedy: 1 1. Turn the printer Off, wait for five seconds, and turn the printer back On. 2. Does the error still occur when copying? Go to step 2. Complete. 2 1. Check the wiring harness connector P/J480 on the Image Processor Board. Reseat the connector. 2. Does the error still occur when copying? Go to step 3. Complete. 3 1. Check the wiring harness connector P/J48 on the Scanner Controller Board. Reseat the connector. 2. Does the error still occur when copying? Go to step 4. Complete. 4 Check the AIO-ESS Harness for continuity. 1. Disconnect P/J48 from the Scanner Controller Board. 2. Disconnect P/J480 from the Image Processor Board. 3. Check continuity between P/J48 <=> P/J480. Go to step 5. Replace the AIO-ESS Harness Assembly. 5 1. Replace the Scanner Controller Board. 2. Does the error still occur when copying? Replace the Image Processor Board. Complete.
Code: 117-315, 117-350, 117-362
Description: EEPROM Error EEPROM error has occurred. The following troubleshooting procedure applies to these errors. • Chain Link 117-315: EEPROM Error • Chain Link 117-350: EEPROM Error • Chain Link 117-362: EEPROM Error
Causes: • Scanner Controller Board, PL9.1.1
Remedy: 1 1. Turn the printer power Off and back On. 2. Does the error still occur? Go to step 2. Complete. 2 1. Check the Country setting: System > Admin Menu > Fax Settings > Country. 2. Is the Country setting correct? Go to step 3. Set the correct country setting. 3 1. Check the Scanner Controller Board for correct installation. Reseat the Scanner Controller Board. 2. Does the error still occur when the printer is turned On? Replace the Scanner Controller Board. Complete.
Code: 117-352
Description: Controller Error Communication between the Scanner and the Controller has failed. The following troubleshooting procedure applies to this error.
Remedy: 1 Check the Scanner Lock. Is the Scanner Lock at the Unlock position? Go to step 2. Set the Scanner Lock to the Unlock position. 2 1. Check the wiring harness connectors P/J60, P/J62, P/J63, P/ J64, and P/J65 on the Scanner Controller Board. Reseat the connectors. 2. Does the error still occur when the printer power is turned On? Go to step 3. Complete. 3 1. Replace the ADF Scanner Assembly. 2. Does the error still occur when the printer is turned On? Replace the Scanner Controller Board. Complete.
Code: 193-700
Description: Non-Xerox Print Cartridge Installed The Printer does not have a genuine Xerox Print Cartridge installed. The following troubleshooting procedure applies to this error.
Remedy: 1 1. Check the Print Cartridge(s) for correct installation. 2. Is the Print Cartridge(s) correctly installed? Go to step 3. Reseat the Print Cartridge(s). Go to step 2. 2 Does the error still occur when the printer is turned On? Go to step 4. Complete. 3 Is the Print Cartridge a Xerox Print Cartridge? Go to step 5. Install a Xerox Print Cartridge. 4 1. Check the CRUM Connector for correct installation. 2. Is the connector securely connected? Go to step 5. Reseat the CRUM Connector. Go to step 5. 5 1. Check the wiring harness connector(s) between the CRUM Connector and the MCU Board. • Yellow: P/J31 and P/J311 • Magenta: P/J31 and P/J312 • Cyan: P/J31 and P/J313 • Black: P/J31 and P/J314 2. Is the connector(s) securely connected? Go to step 6. Reconnect the connector(s). Go to step 6. 6 Check the CRUM Harness for continuity. 1. Disconnect the wiring harnesses from the Connector CRUM and MCU Board. • Yellow: P/J31 and P/J311 • Magenta: P/J31 and P/J312 • Cyan: P/J31 and P/J313 • Black: P/J31 and P/J314 2. Check continuity between P/J connectors: • Yellow: P/J31 <=> P/J311 • Magenta: P/J31 <=> P/J312 • Cyan: P/J31 <=> P/J313 • Black: P/J31 <=> P/J314 Go to step 7. Replace the CRUM Harness. 7 Check the CRUM Connector for damages. Is the CRUM Connector damaged? Replace the CRUM Connector. Go to step 8. 8 1. Replace the CRUM Connector. 2. Does the error still occur when the printer is turned On? Go to step 9. Complete. 9 1. Replace the Print Cartridge. 2. Does the error still occur? Replace the MCU Board. Complete.