Remedy: 1 Check the printer paper path. Does paper feed correctly from Tray 2? Go to Step 2. See "Misfeed at Tray 2 Jam T2". 2 If possible, print a Test print from Tray 4. Does the Drive Assembly operate? Go to Step 9. Go to Step 3. 3 Test the Drive Assembly. Run the Service Diagnostics HCF/LTA Motor test. Does the Drive Motor function correctly? Replace the Engine Control Board, page 8-107. Go to Step 4. 4 Check for +24 V to the Drive Motor. 1. Disconnect P/J82. 2. Close the Interlock Switch while testing. Is the voltage between P82-1 <=> ground on the Upper Circuit Board HCF +24 V? Go to Step 7. Go to Step 5. 5 Check for +24 V to the OPTFDR Board. 1. Disconnect P/J83. 2. Close the Interlock Switch while testing. Is the voltage between P83-3 <=> P83-4 on the Lower Feeder Circuit Board +24 V? Replace the Lower Circuit Board HCF. Go to Step 6 6 Check all pins on the OPFREC2 Harness PL12.3.1 for continuity. 1. Disconnect P/J172 and P/J83. 2. Check continuity between J172 <=> P83. Go to Step 7. Replace the OPFREC2 Harness. 7 Replace the Drive Assembly. Does the error persist? Go to Step 8. Complete 8 Perform Steps 1 through 3. Open and close the front door. Observe the Turn Roller. Does the Turn Roller turn while the printer is warming up? Go to Step 13. Go to Step 9. 9 Test the Turn Clutch. 1. Close the Interlock Switch while testing. 2. Run the Service Diagnostics Turn Clutch test. Does the Tray 4 Turn Clutch function correctly? Check the Clutch for slipping or the gear for damage. Go to Step 10. 10 Check for +24 V to the Turn Clutch. 1. Disconnect P/J825 2. Close the Interlock Switch while testing. Is there +24 V across P85-2 <+>ground? Go to Step 11. Replace the Circuit Board HCF. 11 Check all pins on the OPFDR2 Harness PL12.3.7 for continuity. 1. Disconnect P/J85 and P/J825. 2. Check continuity between J85 <=> P825. Go to Step 12. Replace the OPFDR2 Harness. 12 Check Turn Clutch resistance. Disconnect P/J825. Is the resistance between J825-1 <=> J825-2 less than 200Ω? Go to Step 13. Replace the Turn Clutch (Part of the Paper Pick Assembly). 13 Check the Feed Gear. Does the Feed Gear in the Paper Pick Assembly turn when printing a sheet of paper? Check the Feed Solenoid for damage. Go to Step 14. 14 Test the Feed Solenoid. Run the Service Diagnostics Feed Solenoid test. Does the solenoid function correctly? Check the feed solenoid stopper and replace if necessary. Go to Step 15. 15 Check for +24 V to the Feed Solenoid. 1. Disconnect P/J824 2. Close the Interlock Switch while testing. Is there +24 V across P824-2 <+>ground? Go to Step 17. Go to Step 16. 16 Check all pins on the OPFDR Harness PL12.3.7 for continuity. 1. Disconnect P/J85 and P/J824. 2. Check continuity between J85 <=> P824. Go to Step 17. Replace the OPFDR Harness. 17 Test the Feed Solenoid resistance. Disconnect P/J824. Is J824-1 <=> J824-2 less than 100Ω? Go to Step 17. Replace the Feed Solenoid (Part of the Paper Pick Assembly). 18 Check all pins on the OPFPLG Harness PL3.2.11 for continuity. 1. Disconnect P/J171 and P/J17. 2. Check continuity between P171 <=> J17. Replace the Engine Control Board. Replace the OPFPLG Harness.
Code: 159
Description: Misfeed at Tray 5: Jam T5 Paper being fed from the 1100-Sheet Feeder did not reach the Registration Sensor on time.
Remedy: 1 Check the printer paper path. Does paper feed correctly from Tray 2? Go to Step 2. See "Misfeed at Tray 2 Jam T2". 2 If possible, print a Test print from Tray 5. Does the Drive Assembly operate? Go to Step 9. Go to Step 3. 3 Test the Drive Assembly. Run the Service Diagnostics HCF/LTA Motor test. Does the Drive Motor function correctly? Replace the Engine Control Board, page 8-107. Go to Step 4. 4 Check for +24 V to the Drive Motor. 1. Disconnect P/J82. 2. Close the Interlock Switch while testing. Is the voltage between P82-1 <=> ground on the Upper Circuit Board HCF +24 V? Go to Step 7. Go to Step 5. 5 Check for +24 V to the OPTFDR Board. 1. Disconnect P/J83. 2. Close the Interlock Switch while testing. Is the voltage between P83-3 <=> P83-4 on the Lower Feeder Circuit Board +24 V? Replace the Lower Circuit Board HCF. Go to Step 6 6 Check all pins on the OPFREC2 Harness PL12.3.1 for continuity. 1. Disconnect P/J172 and P/J83. 2. Check continuity between J172 <=> P83. Go to Step 7. Replace the OPFREC2 Harness. 7 Replace the Drive Assembly. Does the error persist? Go to Step 8. Complete 8 Check the Turn Roller. 1. Perform Steps 1 through 3. Open and close the front door. 2. Observe the Turn Roller. Does the Turn Roller turn while the printer is warming up? Go to Step 13. Go to Step 9. 9 Test the Turn Clutch. 1. Close the Interlock Switch while testing. 2. Run the Service Diagnostics Turn Clutch test. Does the Tray 4 Turn Clutch function correctly? Check the Clutch for slipping or the gear for damage. Go to Step 10. 10 Check for +24 V to the Turn Clutch. 1. Disconnect P/J825 2. Close the Interlock Switch while testing. Is there +24 V across P85-2 <+>ground? Go to Step 11. Replace the Circuit Board HCF. 11 Check all pins on the OPFDR2 Harness PL12.3.7 for continuity. 1. Disconnect P/J85 and P/J825. 2. Check continuity between J85 <=> P825. Go to Step 12. Replace the OPFDR2 Harness. 12 Check Turn Clutch resistance. Disconnect P/J825. Is the resistance between J825-1 <=> J825-2 less than 200Ω? Go to Step 13. Replace the Turn Clutch (Part of the Paper Pick Assembly). 13 Check the Feed Gear. Does the Feed Gear in the Paper Pick Assembly turn when printing a sheet of paper? Check the Feed Solenoid for damage. Go to Step 14. 14 Test the Feed Solenoid. Run the Service Diagnostics Feed Solenoid test. Does the solenoid function correctly? Check the feed solenoid stopper and replace if necessary. Go to Step 15. 15 Check for +24 V to the Feed Solenoid. 1. Disconnect P/J824 2. Close the Interlock Switch while testing. Is there +24 V across P824-2 <+>ground? Go to Step 17. Go to Step 16. 16 Check all pins on the OPFDR Harness PL11.3.24 for continuity. 1. Disconnect P/J85 and P/J824. 2. Check continuity between J85 <=> P824. Go to Step 17. Replace the OPFDR Harness. 17 Test the Feed Solenoid resistance. Disconnect P/J824. Is J824-1 <=> J824-2 less than 100Ω? Go to Step 17. Replace the Feed Solenoid (Part of the Paper Pick Assembly). 18 Check all pins on the OPFPLG Harness PL3.2.11 for continuity. 1. Disconnect P/J171 and P/J17. 2. Check continuity between P171 <=> J17. Replace the Engine Control Board. Replace the OPFPLG Harness.
Code: 160
Description: Tray and Media Errors When a tray is pulled out that prevents printing during a print job, an error condition exists.When a tray is pulled out while no job is printing or that does not prevent printing during a print job, a warning condition exists.
Causes: • Paper Size Switch, PL3.2.5 • Paper Tray, PL2.1.1
Remedy: 1 Check the following for evidence of fault or damage: • Tray 2 Paper Size Switch, PL3.2.5 • Tray 2 Paper Size Switch Actuators, PL2.1.10 • Paper Tray, PL2.1.1 Is there any damage? Replace any damaged parts. Go to Step 2. 2 Test the Tray 2 Paper Size Switches. Run the Service Diagnostics Paper Size Switch test. Use the table on. Do the switches function correctly? Replace the Engine Control Board. Go to Step 3. 3 Check the Paper Size Switch signals. 1. Disconnect P/J47. 2. Verify +3.3 V on pins P/J47-1 <=> P47-3 P/J47-2 <=> P47-3 P/J47-4 <=> P47-3 Is there +3.3 V when actuated? Go to Step 4 Replace the Paper Size Switch. 4 Check all pins on the FDR Harness for continuity. 1. Disconnect P/J47 and P/J471. 2. Check continuity between J47 <=> J471. Replace the Engine Control Board. Replace the FDR Harness.
Code: 160, 162, 163
Description: Insert Tray [3] [4] [5] or Tray [3] [4] [5] Missing The tray’s Paper Size Switch indicates that the reported tray is not installed. Tray 3 can refer to either optional feeder. Code 160: Insert Tray 3 Code 162: Insert Tray 4 Code 163: Insert Tray 5
Causes: For 550-Sheet Feeder: • Paper Size Switch, PL11.2.6 • Paper Tray, PL11.4.1 • SIZE Harness, PL11.2.8 • OPFREC Harness, PL11.1.6 For 1100-Sheet Feeder: • Paper Size Switch, PL12.2.6 • Paper Tray, PL12.6.1 • SIZE2 Harness, PL12.3.5 • OPFREC2 Harness, PL12.3.1
Remedy: 1 Check the affected tray for damage: • Paper Size Switch, PL11.2.6, PL12.2.6 • Paper Size Switch Actuators, PL11.4.10, PL12.6.10 • Paper Tray, PL11.4.1, PL12.6.1 Is there any damage? Replace the damaged parts. Go to Step 2. 2 Test the affected Paper Size Switch. Run the Service Diagnostics Paper Size Switch test.Use the table on. Do the switches function correctly? Replace the Engine Control Board. Go to Step 3. 3 Check the Paper Size Switch signals. Verify +3.3 V on pins: P/J821-1 <=> P/J80-4 P/J821-3 <=> P/J80-2 P/J821-4 <=> P/J80-1 Is there +3.3 V when actuated? Go to Step 4 Replace the affected Paper Size Switch. 4 Check all pins on the SIZE Harness for continuity. 1. Disconnect P/J80 and P/J821. 2. Check continuity between J80 <=> J821 Go to Step 5. Replace the SIZE Harness. 5 Check all pins on the OPFREC Harness for continuity. 1. Disconnect P/J171 or P/J172 and P/J83. 2. Check continuity between J171/2 <=> P83 Replace the Engine Control Board. Replace the affected OPFREC Harness.
Code: 164
Description: Unsupported Configuration More than one 550-Sheet Feeder is detected. Stacking more than one 550-Sheet Feeder is not supported and results in this error condition.
Causes: • 550-Sheet Feeder w/ tray, PL11.1.1
Remedy: 1 Check the configuration of the Printer. Is more than one 550-Sheet Feeder installed? Remove one of the 550-Sheet Feeders. Go to Step 2. 2 Replace the 550-Sheet Feeder. Does the error persist? Replace the Engine Control Board. Complete
Code: 165
Description: Out of Paper; Load Tray 1 (MPT) with [size] [type] The Tray 1 (MPT) No Paper Sensor indicates Tray 1 (MPT) is empty.
Causes: • No Paper Sensor, PL5.3.14 • No Paper Sensor Actuator, PL5.3.15 • FRONT/DUP Harness, PL5.3.28
Remedy: 1 Fill Tray 1 (MPT) with paper. Does the error persist? Go to Step 2. Complete. 2 Check the following for evidence of fault or damage: • Tray 1 (MPT) No Paper Sensor, PL5.3.14 • Sensor Actuator, PL5.3.15 Is there any damage? Replace any damaged parts. Go to Step 3. 3 Test the Tray 1 (MPT) No Paper Sensor. Run the Service Diagnostics Tray 1 (MPT) No Paper Sensor test. Does the sensor function correctly? Replace the Engine Control Board. Go to Step 4. 4 Check the Tray 1 (MPT) No Paper Sensor signal. Is there +3.3 V across P/J135-1 <=> P/J135-2? Replace the sensor. Go to Step 5. 5 Check all pins on the FRONT/DUP Harness PL5.3.28 for continuity. 1. Disconnect P/J13 and P/J135. 2. Check continuity between J13 <=> J134. Replace the Engine Control Board. Replace the FRONT/DUP Harness.
Code: 166 ... 169
Description: Out of Paper; Load Tray [2][3][4][5] with [size][type] The No Paper Sensor for the indicated tray reports the tray is empty. Code 166: Out of Paper; Load Tray 2 Code 167: Out of Paper; Load Tray 3 Code 168: Out of Paper; Load Tray 4 Code 169: Out of Paper; Load Tray 5
Causes: For Tray 2: • No Paper Sensor, PL3.3.7 • No Paper Actuator, PL3.3.20 • FDR Harness, 3.3.22 For 550-Sheet Feeder: • No Paper Sensor, PL11.3.7 • No Paper Actuator, PL11.3.22 • OPFDR Harness, 11.3.24 For 1100-Sheet Feeder: • No Paper Sensor, PL12.4.7 • No Paper Actuator, PL12.3.22 • OPFDR2 Harness, 12.3.7
Remedy: 1 Fill the tray. Does the error occur even if the tray is full? Go to Step 2. Complete 2 Check the following for evidence of fault or damage: • No Paper Sensor, PL3.3.7, PL11.3.7, PL12.4.7 • No Paper Actuator, PL3.3.20, PL11.3.22, PL12.3.22 Is there any damage? Replace any damaged parts. Go to Step 3. 3 Test the No Paper Sensor. for the affected tray. Run the Service Diagnostics No Paper Sensor test. Does the sensor function correctly? Replace the Engine Control Board. Go to Step 4. 4 Check the No Paper Sensor signal. For Tray 2: Is there +3.3 V across P/J472-1 <=> P/J472? For Tray 3, 4, and 5: Is there +3.3 V across P/J822-1 <=> P/J822-2? Go to Step 5. Replace the No Paper Sensor. 5 Check all pins on the FDR Harness for continuity. For Tray 2: 1. Disconnect P/J47 and P/J472. 2. Check continuity between J47 <=> J472. For Tray 3, 4, 5: 1. Disconnect P/J85 and P/J822. 2. Check continuity between J85 <=> J822. Replace the Engine Control Board. Replace the FDR Harness.
Code: 176
Description: Wrong Paper Size; Load Tray 1 (MPT) with [size][type] Tray 1 (MPT) Paper Size mismatch error.
Causes: • Tray 1 (MPT) No Paper Sensor, PL3.2.5
Remedy: 1 Check the Tray 1 (MPT) No Paper Sensor for evidence of fault or damage: Is there any damage? Replace any damaged parts. Go to Step 2. 2 Test the Tray 1 (MPT) No Paper Sensor Run the Service Diagnostics Tray 1 (MPT) No Paper Sensor test. Does the sensor function correctly? Go to Step 4. Go to Step 3. 3 Check all pins on the FRONT/DUP Harness for continuity. 1. Disconnect P/J13 and P/J135. 2. Check continuity between J13<=>J135. Go to Step 4. Replace the FRONT/DUP Harness. 4 Check the No Paper Sensor signal at the Engine Control Board. Is there 3.3V at P13-15 when actuated? Replace the No Paper Sensor Replace the Engine Control Board.
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