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Code :
  • Code: 45, 47
  • Description: Fuser Failure The Non Contact (NC) circuitry has failed. Code 45: NC Sensor circuit Failure Code 47: This is the generic Fuser code displayed when the printer cannot generate a specific error. This error code can represent any Fuser error code from 40 through 47. In this instance, all of the Fuser Failure troubleshooting procedures need to be completed until the error is resolved.
  • Causes: • Fuser, PL5.1.1 • FSR/ADC Harness, PL5.2.28 • Engine Control Board, PL9.1.16
  • Remedy: 1 Check the Fuser label for the correct rating. Is the Fuser properly rated (110v/220v)? Go to Step 2. Replace the Fuser. 2 Check the Fuser for damage. Is the Fuser connector damaged? Repair or replace the Fuser. Go to Step 3. 3 Replace the Fuser. Does the error persist? Go to Step 4. Complete 4 Check all pins on the FSR/ADC Harness PL5.2.28 for continuity. 1. Disconnect P/J36 and P/J361. 2. Check continuity between J36 <=> J361. Replace the Engine Control Board. Replace the FSR/ ADC Harness.
  • Code: 50
  • Description: Fuser Fan Failure The Fuser Fan rotation signal indicates to the Engine Control Board that the fan is no longer operational.
  • Causes: • Fuser Fan, PL5.3.31 • FAN/PHD/MOT Harness, PL10.1.9 • Engine Control Board, PL9.1.16
  • Remedy: 1 Check the Fuser Fan for damage. Remove the Front Cover. Is the fan damaged? Replace the Fuser Fan. Go to Step 2. 2 Check the Fuser Fan connection. Is P/J482 connected to the harness? Go to Step 2. Reconnect the Fan. 3 Check orientation of the Fuser Fan. Does the Fan’s label face into the chute? Go to Step 3. Correct the installation. 4 Test the Fuser Fan. Run the Service Diagnostics Fuser Fan test. Does the Fan operate. Go to Step 6. Go to Step 5. 5 Check all pins on the FAN/PHD/MOT Harness PL10.1.9 for continuity. 1. Disconnect P/J48 and P/J482. 2. Check continuity between J48 <=> P483. Go to Step 5. Replace the FAN/PHD/MOT Harness. 6 Check the fan rotation signal. Print one sheet. Is there +3.3 V across P/J48-A12 <=> P/J48-A13? Replace the Engine Control Board. Replace the Fuser Fan.
  • Code: 51
  • Description: Rear Fan Failure The Rear Fan rotation signal indicates the fan is no longer operational.
  • Causes: • Rear Fan, PL1.1.19 • LVPS, PL9.1.6 • Engine Control Board, PL9.1.16 • LV Harness, PL10.1.2
  • Remedy: 1 Check the Rear Fan for damage. Remove the Rear Cover. Is the fan damaged? Replace the Rear Fan. Go to Step 2. 2 Check the Rear Fan connection. Is P/J166 connected to the harness? Go to Step 3. Connect the Fan. 3 Check orientation of the Rear Fan. Does the Fan’s label face inwards? Go to Step 4. Correct the installation. 4 Test the Rear Fan. Run the Service Diagnostics Rear Fan test. Does the fan operate? Go to Step 6. Go to Step 5. 5 Check for +24 V to the fan. Disconnect P/J166. Is there +24 V across P166-1 <=> P166-3? Replace the Rear Fan. Replace the LVPS. 6 Check the fan rotation signal to the LVPS. Print one sheet. Is there +3.3 V between P/J166-1 <=> P/J166-3? Replace the Fuser Fan. Go to Step 7. 7 Check the rotation signal from the LVPS. Print one sheet. Is there +3.3 V between P/J165-15 <=> P/J165-3? Replace the LVPS. Go to Step 8. 8 Check the fan rotation signal at the Engine Control Board. Print one sheet. Is there +3.3 V between P/J61-4 <=> P/J61-16? Replace the LV Harness Replace the Engine Control Board.
  • Code: 52
  • Description: Fan Failure One of the two fans has failed resulting in a fatal error.
  • Causes: • Rear Fan, PL1.1.19 • Fuser Fan, PL5.3.31
  • Remedy: 1 Check the fans for damage or debris: • Fuser Fan, PL1.1.19 • Rear Fan, PL5.3.31 Is either fan damaged? Replace the defective fan. Go to Step 3. 2 Replace the defective fan. Does the error persist? Go to Step 3 Complete 3 Test the fans. Run the Service Diagnostics fan tests to isolate the defective fan. Did one of the fans fail? Go to the troubleshooting procedure for the specific fan. If both fans pass, replace the Engine Control Board.
  • Code: 70, 71, 74
  • Description: Engine Firmware Failure The Engine Control Board detected a firmware error. Code 70: Fuser Temperature Control Failure Code 71: Long Cleaning Count Error Code 74: ASIC Error
  • Causes: • Engine Control Board, PL9.1.16
  • Remedy: 1 Does the error persist after the printer power is cycled? Replace the Engine Control Board. Complete
  • Code: 72
  • Description: Engine Firmware Failure The Engine Control Board detected a firmware error.
  • Causes: • Engine Control Board, Pl9.1.16 • EEPROM Board, PL9.1.12
  • Remedy: 1 Cycle printer power. Does the error persist? Go to Step 2. Complete 2 Is P/J144 on the EEPROM Board properly seated and defect free? Go to Step 3. Reseat P/J144 or replace the EEPROM Board. 3 Turn printer power off and then back on. Does the error persist? Replace the Engine Control Board. Complete
  • Code: 76
  • Description: Fuser Firmware Failure A failure was detected in the Fuser Firmware.
  • Causes: • Fuser, PL5.1.1 • FSR/ADC Harness, PL5.2.28 • Engine Control Board, PL9.1.16
  • Remedy: 1 Check the Fuser for damage. Is the Fuser damaged? Replace the Fuser. Go to Step 2. 2 Check the Fuser connection for damage. Any broken or bent pins? Repair or replace the parts. Go to Step 3. 3 Replace the Fuser. Does the error persist? Go to Step 4. Complete 4 Check all pins on the FSR/ADC Harness PL5.2.28 for continuity. 1. Disconnect P/J36 and P/J361. 2. Check continuity between J36 <=> J361. Replace the Engine Control Board. Replace the FSR/ ADC Harness.
  • Code: 77
  • Description: Image Density Failure The engine detected a low-density image condition.
  • Causes: • Transfer Roller, PL5.1.4 • CTD (ADC) Sensor PL5.2.19 • Engine Control Board PL9.1.16 • FSR/ADC Harness PL5.2.28
  • Remedy: 1 Clean the CTD (ADC) Sensor. Does the error persist? Go to Step 2. Complete 2 Check the following for evidence of fault or damage: Transfer Roller Assembly, PL5.1.4 CTD (ADC) Sensor, PL5.2.19 Replace any damaged parts. Go to Step 3. 3 Check the CTD (ADC) Sensor connector. Is P/J136 connected to the harness? Go to Step 4. Reseat the connector to the sensor. 4 Replace the CTD (ADC) Sensor. Does the error persist? Go to Step 5. Complete 5 Check all pins on the FSR/ADC Harness PL5.2.28 for continuity. 1. Disconnect P/J36 and P/J136 2. Check continuity between J36 <=> J136 Replace the Engine Control Board Replace the FSR/ ADC Harness.
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