• Code: 031-578 ... 031-595
• Description: FTP File Changed Error
• Causes: • MFP IP Board (ESS) (MFP PL8.1.2)
• Remedy: 1 Check the customer operation. Did the customer input the login name and the password correctly? Go to step 2. Try the login again. 2 Check the Address Book settings. Is the Address Book > Server Address tab set correctly? Go to step 3. Set it correctly. 3 Check the sharing folder. Is the Sharing tab of the sharing folder set correctly? Go to step 4. Set it correctly. 4 Check the printer. Turn the printer power Off and On. Does the error still occur when network scanning? Replace the IP Board. Complete.

• Code: 033-501
• Description: CODEC Error
• Causes: • MFP IP Board (ESS) (MFP PL8.1.2) • IIT Sub Assembly (MFP PL10.1.11)
• Remedy: 1 Check the firmware version. Is the firmware the latest version? Go to step 2. Update the firmware, then go to step 2. 2 Check after replacing the IP Board Replace the IP Board. Does the error still occur when the power is turned Off and On? Replace the IIT Sub Assembly. Complete.

• Code: 033-502 ... 033-526
• Description: Image Processor Board Error
• Causes: • IP Board (ESS) (SFP PL8.1.7; MFP PL8.1.2)
• Remedy: 1 Does the error still occur when the power is turned Off and On? Replace the Image Processor Board. Complete.

• Code: 033-503, 033-513, 033-788
• Description: Out of Memory
• Causes: • IP Board (ESS) (SFP PL8.1.7; MFP PL8.1.2) • Optional Memory Card (SFP PL8.1.15; MFP PL8.1.4)
• Remedy: 1 Are there Pending FAX Jobs? Delete Pending FAX jobs and go to step 2. Go to step 3. 2 Is the error still present? Go to step 3. Break the FAX job into smaller pieces. 3 Check the Job Status-Print Menu- Secure Receive. Does the Secure Receive message appear in the display? Print, file, or delete secure print jobs or faxes. Go to step 4. 4 Check the firmware version. Is the firmware the latest version? SFP: Go to step 6. MFP: Go to step 5. Update the firmware, then MFP go to step 5, SFP go to step 6 5 Does the error still occur when turning the power Off and On? MFP: Replace the FAX Board Then go to step 6. Complete. 6 Does the error still occur when turning the power Off and On? Replace the IP Board. Complete

• Code: 033-510 ... 035-792
• Description: PWBA FAX (FAX Board) Error
• Causes: • IP Board (ESS) (MFP PL8.1.2) • FAX Board (MFP PL8.1.5)
• Remedy: 1 Is the firmware the latest version? Go to step 2. Update the firmware, then go to step 2. 2 Is the phone line analog? Go to step 3. Make customer aware that the WC6505 supports only analog fax connections. 3 Connect an analog handset and listen to the connection. Is the line free of hum or severe noise? Go to step 4. Make sure line polarity is not reversed, and that the line is properly grounded. Customer might need to contact phone provider. 4 Replace the FAX Board. Does the error still occur when faxing? Replace the IP Board. Complete.

• Code: 033-511
• Description: Communication Error
• Causes: • FAX Board (MFP PL8.1.5) • MFP IP Board (ESS) (MFP PL8.1.2)
• Remedy: 1 Check the telephone line connection. Reconnect the telephone line connector. Does the error still occur when faxing? Go to step 2. Complete. 2 Check the receiving side Fax Send the Fax data to known good Fax machine. Does the error still occur when faxing? Go to step 3. END, check the receiving side Fax machine. 3 Check the firmware version. Is the firmware the latest version? Go to step 4. Update the firmware, then go to step 4. 4 Replace the FAX Board. Does the error still occur when faxing? Replace the IP Board. Complete.

• Code: 033-517
• Description: DFAX Password Error
• Causes: • MFP IP Board (ESS) (MFP PL8.1.2)
• Remedy: 1 Check the password. Check the password of Fax/Scanner Lock in the Panel Lock menu. Is the password correct? Go to step 2. Set the correct password. 2 Check the printer setting In the Admin menu, set Secure Settings… > Panel Lock > Panel Lock Set to Disable. Does the error still occur when executing the D-FAX? Replace the IP Board. Set Panel Lock Set to Enable. If the error occurs again, replace the IP Board.

• Code: 033-752
• Description: During Call Busy Tone
• Causes: • FAX Board (MFP PL8.1.5) • MFP IP Board (ESS) (MFP PL8.1.2)
• Remedy: 1 Check the sending side Fax. Receive Fax data from known good Fax machine. Does the error still occur when receiving Fax? Go to step 2. END, check the sending side Fax machine. 2 Check the printer setting. In the Admin menu, is Fax Settings… > Country set correctly? Go to step 3. Set Country correctly. 3 Check the firmware version. Is the firmware the latest version? Go to step 4. Update the firmware, then go to step 4. 4 Replace the FAX Board. Does the error still occur when faxing? Replace the IP Board. Complete.