Remedy: 1. Check the Tray where the problem has occurred. 2. Check the firmware version of the Feeder PWB. Is it the latest Feeder PWB firmware version? If Feeder PWB firmware version is not available, replace the Feeder PWB. Replace the Feeder PWB. Update the firmware version of the Feeder PWB.
Code: 075-100
Description: Bypass Tray Miss Feed Jam After a paper was fed from the Bypass Tray, it did not reach the Registration Sensor.
Remedy: 1. Check the paper transport path. Is there any debris on the paper transport path? Remove the debris from the paper transport path. Go to step 2. 2. Check the installation of the Feed Roller. Is the Feed Roller installed properly? Go to step 3. Reinstall the Feed Roller. 3. Check the Feed Roller. Is the Feed Roller deformed or worn out? Replace the Feed Roller. Go to step 4. 4. Check the Registration Sensor operation. Perform DC330 Component Control [071-102] to check the operation of the Registration Sensor. Is the Registration Sensor operating normally? Go to step 5. Go to Registration Sensor. 5. Check the Turn Roller Clutch operation Perform DC330 Component Control [071-016] to check the operation of the Turn Roller Clutch. Is the Turn Roller Clutch operating properly? Go to step 6. Go to Turn Roller Clutch. 6. Check the Paper Handling (P/H) Motor operation Perform DC330 Component Control [071-009] to check the operation of the P/H Motor. Is the P/H Motor operating normally? Go to step 7. Go to Paper Handling Motor. 7. Check the Bypass Tray Feed Solenoid operation. Perform DC330 Component Control [071-014] to check the operation of the Bypass Tray Feed Solenoid. Is the Bypass Tray Feed Solenoid operating normally? Replace the MCU PWB. Go to Bypass Tray Feed Solenoid.
Code: 077-101, 077-119
Description: Regi Off Jam/ Exit On Jam/ Duplex Exit In Jam Jam error has occurred due to one of the following problems. • After the Registration Sensor has detected a paper, it continues to detect the paper even after the specified time had passed. • Although the image formation is performed first, when the paper that had been delayed so as not to cause misfeeding has finally arrived, the image got truncated and results in this Jam.
Remedy: 1. Check the paper transport path Is there any debris on the paper transport path? Remove the debris. Go to step 2. 2. Check the installation of the Registration Roller (Registration Chute). Is the Registration Chute installed properly? Go to step 3. Reinstall the Registration Chute. 3. Check the Registration Roller (Registration Chute). Is the Registration Chute damaged? Replace the Registration Chute. Go to step 4. 4. Check the Registration Sensor operation. Perform DC330 Component Control [071-102] to check the operation of the Registration Sensor. Is the Registration Sensor operating properly? Go to step 5. Go to Sensor Troubleshooting. 5. Check the Registration Clutch operation. Perform DC330 Component Control [071-013] to check the operation of the Registration Clutch. Is the Registration Clutch operating properly? Go to step 6. Go to Registration Clutch. 6. Check the Paper Handling (P/H) Motor operation. Perform DC330 Component Control [071-009] to check the operation of the P/H Motor. Is the P/H Motor operating properly? Go to step 7. Go to Paper Handling Motor. 7. Check the Fuser Exit Sensor operation. Perform DC330 Component Control [071-104] to check the operation of the Fuser Exit Sensor. Is the Fuser Exit Sensor operating properly? Go to step 8. Go to Fuser Exit Sensor. 8. Check the Fuser Motor operation. Perform DC330 Component Control [010-001] to check the operation of the Fuser Motor. Is the Fuser Motor operating properly? Replace the MCU PWB. Go to Fuser Motor.
Code: 077-117
Description: Option Registration On Jam After the Tray 2 Paper Jam Sensor has detected a paper, the paper did not reach the Registration Sensor.
Remedy: 1. Check the installation of Tray 1. Is Tray 1 installed properly? Go to step 2. Reinstall Tray 1. 2. Check the paper transport path. Is there any debris found on the paper transport path? Remove the debris from the paper transport path. Go to step 3. 3. Check the installation of the Feed Rollers. Are the Feed Rollers installed properly? Go to step 4. Reinstall the Feed Rollers. 4. Check the Feed Rollers. Are the Feed Rollers deformed or worn out? Replace the Feed Rollers. Go to step 5. 5. Check the Registration Sensor operation. Perform DC330 Component Control [071-102] to check the operation of the Registration Sensor. Is the Registration Sensor operating normally? Go to step 6. Go to Registration Sensor. 6. Check the Turn Roller Clutch operation. Perform DC330 Component Control [071-016] to check the operation of the Turn Roller Clutch. Is the Turn Roller Clutch operating properly? Go to step 7. Go to Turn Roller Clutch. 7. Check the Feed Roller Clutch operation. Perform DC330 Component Control [071-015] to check the operation of the Feed Roller Clutch. Is the Feed Roller Clutch operating properly? Go to step 8. Go to Feed Roller Clutch. 8. Check the Paper Handling (P/H) Motor operation. Perform DC330 Component Control [071-009] to check the operation of the P/H Motor. Is the P/H Motor operating normally? • When the Optional Tray is not installed, replace the MCU PWB. • When the Optional Tray is installed, go to step 9. Go to Paper Handling Motor. 9. Check the Paper Jam Sensor operation (Tray 2). Perform DC330 Component Control [071-125] to check the operation of the Paper Jam Sensor. Is the Paper Jam Sensor operating normally? Replace the MCU PWB. Go to Paper Jam Sensor.
Code: 077-123, 077-131
Description: Duplex Regi On Jam/ Duplex Sensor On Jam Duplex error has occurred due to one of the following problems. • After the Duplex Jam Sensor has detected a paper, the paper did not reach the Registration Sensor within the specified time. • After a paper has entered the Duplex Feed operation, it did not reach the Duplex Jam Sensor. • 077-123: Duplex Feed Regi Sensor On Jam • 077-131: Duplex Wait Sensor On Check Jam
Remedy: 1. Check the paper transport path. Is there any debris on the paper transport path? Remove the debris. Go to step 2. 2. Check the Duplex Rollers. Are the Duplex Rollers installed properly? Go to step 3. Reinstall the Duplex Rollers. 3. Check the Duplex Rollers. Are the Duplex Rollers deformed or worn out? Replace the Duplex Unit. Go to step 4. 4. Check the Registration Sensor operation. Perform DC330 Component Control [071-102] to check the operation of the Registration Sensor. Is the Registration Sensor operating properly? Go to step 5. Go to Registration Sensor. 5. Check the Turn Roller Clutch operation. Perform DC330 Component Control [071-016] to check the operation of the Turn Roller Clutch. Is the Turn Roller Clutch operating properly? Go to step 6. Go to Turn Roller Clutch. 6. Check the Paper Handling (P/H) Motor operation. Perform DC330 Component Control [071-009] to check the operation of the P/H Motor. Is the P/H Motor operating properly? Go to step 7. Go to Paper Handling Motor. 7. Check the Duplex Jam Sensor operation. Perform DC330 Component Control [071-128] to check the operation of the Duplex Jam Sensor. Is the Duplex Jam Sensor operating properly? Go to step 8. Go to Duplex Jam Sensor. 8. Check the Duplex Clutch operation. Perform DC330 Component Control [010-017] to check the operation of the Duplex Clutch. Is the Duplex Clutch operating properly? Go to step 9. Go to Duplex Clutch. 9. Check the Duplex Motor operation. Perform DC330 Component Control [071-024] to check the operation of the Duplex Motor. Is the Duplex Motor operating normally? Replace the MCU PWB. Go to Duplex Motor.
Code: 077-300
Description: Cover Open: Front Cover or Top Cover Open The Front Cover Interlock was opened.
Remedy: 1. Check the Front Cover Switch operation. Perform DC330 Component Control [041-303] to check the operation of the Front Cover Switch. Is the Front Cover Switch working properly? Go to step 2. Go to Front Cover Switch (Interlock Cap Switch). 2. Check the Front Cover Interlock Switch operation. Perform DC330 Component Control [041-300] to check the operation of the Front Cover Switch. Is the Front Cover Switch working properly? Replace the MCU PWB. Go to Front Cover Interlock Switch.
Code: 077-322
Description: Option I/F Failure: Feeder Detected Communication error between the IOT and the Tray, or between the IOT and the Duplex Unit.
Remedy: 1. Turn Off the printer. Remove the Duplex Unit. Power On the printer. Does the error persist? Go to step 2. Go to step 6. 2. Check the connection between the Feeder PWB and MCU PWB. Are the connectors P/J419, P/J4611, and P/J461 connected securely? Go to step 3. Connect the connectors P/J419, P/J4611, and P/J461. 3. Check the conductivity between the Feeder PWB and Relay Connector. Is the connection between P/J419 <=> P/J4611 conducting properly? Go to step 4. Replace the Option Feeder 1 Relay Harness Assembly. 4. Check the conductivity between the Relay Connector and MCU PWB. Is the connection between P/J4611 <=> P/J461 conducting properly? Go to step 5. Replace the Option Harness Assembly. 5. Replace the Feeder PWB. Does the error persist? Go to step 6. Troubleshooting complete. 6. Check the connection between the Duplex PWB and MCU PWB. Are the connectors P/J428, P/J4672, P/J4671, and P/J467 connected securely? Go to step 7. Connect the connectors P/J428, P/J4672, P/J4671, and P/J467. 7. Check the conductivity between the Duplex PWB and Relay Connector. Is the connection between P/J428 <=> P/J4672 conducting properly? Go to step 8. Replace the Duplex Relay Harness Assembly. 8. Check the conductivity between the Relay Connector and Relay Connector. Is the connection between P/J4672 <=> P/J4671 conducting properly? Go to step 9. Replace the Duplex Harness Assembly. 9. Check the conductivity between the Relay Connector and MCU PWB. Is the connection between P/J4671 <=> P/J467 conducting properly? Go to step 10. Replace the Main Harness Assembly. 10. Replace the Duplex PWB. Does the error persist? Replace the MCU PWB. Troubleshooting complete.
Code: 077-323
Description: Paper Handling (P/H) Motor Failure The Paper Handling Motor rotation error is detected.
Causes: • Paper Handling Motor (P/H Drive Assembly), PL 11.1.19 • MCU PWB, PL 12.1.15 • LVPS PWB, PL 12.2.1 • Main Harness Assembly, PL 12.3.1 • Paper Handling Motor Harness Assembly, PL 12.3.9
Remedy: 1. Check the Paper Handling (P/H) Motor operation. Perform DC330 Component Control [010-009] to check the operation of the P/H Motor. Is the P/H Motor operating properly? Replace the MCU PWB. Go to step 2. 2. Check the installation of the P/H Motor. Manually rotate the P/H Motor. Does the Motor rotate? Reinstall the P/H Motor. Go to step 3. 3. Check the connections between the P/H Motor and the MCU PWB, as well as between the P/H Motor and the LVPS PWB. Are the connectors P/J471, P/J4711, P/J524, P/J5247, and P/J5242 connected securely? Go to step 4. Connect the connectors P/J471, P/J4711, P/J524, P/J5247, and P/J5242. 4. Check the conductivity between the P/H Motor and Relay Connector. Is the connection between P/J5242 <=> P/J5247 conducting properly? Go to step 5. Replace the Paper Handling Motor Harness Assembly. 5. Check the conductivity between the P/H Motor and MCU PWB. Is the connection between P/J4711 <=> P/J472 conducting properly? Go to step 6. Replace the Paper Handling Motor Harness Assembly. 6. Check the conductivity between the Relay Connector and LVPS PWB. Is the connection between P/J5246 <=> P/J524 conducting properly? Go to step 7. Replace the Main Harness Assembly. 7. Check the voltage supply (+3.3VDC) to the P/H Motor. Measure the voltage between the MCU PWB GND <=> P/J471-16. Is there a voltage (approx. +3.3VDC) output? Go to step 8. Go to +3.3VDC Power Troubleshooting. 8. Check the voltage supply (+24VDC) to the P/H Motor. Measure the voltage between the LVPS PWB GND <=> P/J524-7. Is there a voltage (approx. +24VDC) output? Close the Interlock Switch and check. Replace the Paper Handling Motor. Replace the LVPS PWB.