• Code: -09
• Description: Close Right Door [B] [C] [D] [E]
• Remedy: 1 Inspect the door actuator for damage or defects. Replace the Tray Go to step [2]. 2 Inspect the door switch for damage, defects or obstructions. Replace the Switch. Go to step [3]. 3 Use service diagnostics to test the switch. Note: Switch tests for all the doors are located under the Interlock Switches Menu. Does the switch function correctly? Replace the Engine Controller Board. Go to step [4]. 4 Close the door and check for +5 volts at pin 3 of the STDUCOV on the LTA Controller Board. Replace the wiring harness and/or Switch. Replace the LTA Controller Board.

• Code: -10
• Description: Open Left Side Output Tray
• Remedy: 1 Inspect the switch for damage, defects or obstructions. Replace the Switch. Go to step [2]. 2 Use service diagnostics to test the switch. Does the switch function correctly? Replace the Engine Controller Board. Go to step [3]. 3 Close the door and check for +5 volts at pin 1 of the STDUCOV on the Engine Controller Board. Replace the Engine Controller Board. Replace the wiring harness and/or Switch.

• Code: -11
• Description: Humidity Too High to Print
• Remedy: 1 Use service diagnostics to verify the printers current operating humidity. Is the printer operating within the humidity specifications? See “Environmental Specifications” on page 1-15 Go to step [2]. Advise the customer on humidity specifications. 2 Use service diagnostics to verify the printers current operating humidity. For example: If the printer is reporting 100% humidity, the sensor is not functioning correctly. Is the sensor operating correctly? Replace the Engine Controller Board. Replace the Temp/Humidity Sensor Board.

• Code: -12
• Description: Install or Reseat [CMYK] Imaging Unit
• Remedy: 1 Is the Imaging Unit installed and seated properly? Go to step [2]. Reseat the Imaging Unit. 2 If the keys are not set properly on the Imaging Units they may not seat properly. Are the keys on the side of the Imaging Units correctly set? Go to step [3]. Reset the keys properly. 3 Visually inspect the Imaging Unit Contact Assembly and springs. Are the contacts free from damage and debris? Go to step [4]. Clean or replace the Imaging Drum Contact Assembly. 4 Use service diagnostics to test the CMYK IU Sensor. Does the sensor function correctly? Replace the Engine Controller Board. Go to step [5]. 5 Verify continuity between the IU Sensor Board and the Engine Controller Board at the JODEN connector. Y pin 9 to pin 12 M pin 1 to pin 3 C pin 5 to pin 6 K pin 10 to pin 13 Replace the Engine Controller Board. Go to step [6]. 6 Check the wiring for defects and proper connection. Replace the wiring harness Replace the Back Plate Assembly.

• Code: -13
• Description: Replace [CMYK] Imaging Unit
• Remedy: 1 Cycle power to the printer and ensure all error messages are cleared. Did the error reappear? Go to step [2]. Complete. 2 Use service diagnostics, or print a Supplies Page, to verify if the Imaging Unit is at or near end-of-life? Note: If the Imaging Unit count is reset using service diagnostics, the gas gauge will not return to 100% because pixel counts are not reset. Have the customer replace the Imaging Unit. Go to step [3]. 3 Install a new Imaging Unit and check to see if the fuse blew after installation. Replace the EEPROM on the Engine Controller Board. Replace the Engine Controller Board.

• Code: -14
• Description: Install or Reseat [CMYK] Toner Cartridge
• Remedy: 1 Has all the tape and packaging material been removed from the Toner Cartridge? Go to step [2]. Remove the material. 2 Is the Toner Cartridge installed and seated properly? Go to step [2]. Reseat the Toner Cartridge. 3 Remove the toner cartridge and tap on a hard surface to break up any compacted toner in the toner cartridge. Reinstall the toner cartridge. Does the error still appear? Go to step [4]. Complete. 4 Verify the toner sensor magnets are properly seated in the toner sensor actuators. Are the magnets seated properly? Go to step [5]. Replace the Toner Sensor Actuator. 5 Use service diagnostics to check the CMYK Toner Cartridge Sensor. Does the sensor function correctly? Replace the Engine Controller Board. Go to step [6]. 6 Is the toner sensor board wiring harness free from defects and securely connected? Replace the Engine Controller Board. Replace the wiring harness or Toner Sensor Board.

• Code: -15
• Description: Replace [CMYK] Toner Cartridge
• Remedy: 1 Is the toner cartridge installed and seated properly and all packaging material has been removed? Go to step [2]. Reseat the toner cartridge or remove packing material. 2 Use service diagnostics to verify if the Toner Cartridge is at or near end-of-life? Replace the toner cartridge) Go to step [3]. 3 Remove the toner cartridge and tap on a hard surface to break up any compacted toner in the toner cartridge. Reinstall the toner cartridge. Does the error still appear? Go to step [4]. Complete. 4 Remove the toner cartridge and visually check to see if there is toner in the cartridge. Is the toner cartridge empty? Have the customer replace the Toner Cartridge. Replace the Engine Controller Board.

• Code: -16
• Description: Install or Reseat Fuser
• Remedy: 1 Is the Fuser Unit installed and seated properly? Go to step [2]. Reseat the Fuser. 2 Visually inspect the Fuser latches. Are the latches damaged or defective? Replace the Fuser latches. Replace in the following order: Fuser Engine Controller Board Low Voltage Power Supply and wiring harness.