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Code :
  • Code: TC3
  • Description: Jam at Duplex Entrance Media reached the Fuser Exit Sensor, but did not reach the Duplex Entrance Sensor on time. This error represents a jam at the Duplex entrance or in the Exit Assembly.
  • Causes: • Duplex Unit, PL16.1.0 • Duplex Entrance Sensor, PL16.1.4 • Exit Assembly, PL11.1.0 • Fuser Motor, PL2.1.9 • Motor Driver Board, PL2.1.10
  • Remedy: 1 Check the following for evidence of fault or damage: • Duplex Unit • Exit Gate • Exit Assembly • Duplex Gate Are there any defects? Replace any damaged parts. Go to Step 2. 2 Test the Duplex Entrance Sensor. Run the Service Diagnostics Duplex Entrance (IN1) Sensor test. Does the sensor function correctly? Go to Step 4. Replace the Duplex Entrance Sensor, if the error persists, go to Step 3. 3 Check DUPLEX Harness continuity. Is the DUPLEX Harness conductive? Go to Step 4. Replace the DUPLEX Harness. 4 Print a test print in Duplex mode Does the sheet reverse in the printer? Go to Step 6. Replace the Duplex Unit. If the error persists, go to Step 5. 5 Check for +24 V to the Duplex Motors. Disconnect DUPLEX on the Motor Driver Board. Is there +24 V at DUPLEX-6 <=> ground? Go to Step 6. Go to Step 10. 6 Test the Fuser Motor. Run the Service Diagnostics Fuser Motor test. Does the Fuser Motor function correctly? Go to Step 8. Go to Step 7. 7 Check for +24 V to the Fuser Motor. Disconnect DCHEAT on the Motor Driver Board. Is there +24 V at DCHEAT-3 <=> ground? Replace the Fuser Motor. Go to Step 10. 8 Test the Exit Gate Solenoid. Run the Service Diagnostics Exit Gate Solenoid test. Does the solenoid function correctly. Replace the Exit Assembly. Go to Step 9. 9 Check for +24 V to the solenoid. 1. Actuate the interlock switches. 2. Disconnect SOLENOID from the Rear Sensor Board. Is there +24 V across SOLENOID-1 <=> ground? Replace the solenoid. Replace the Rear Sensor Board. 10 Check Motor Driver Board POW24 connector for 24 V. 1. Disconnect POW24. Is there +24 V across POW24-1 <=> POW24-2? Replace the Motor Driver Board. Go to Step 11. 11 Check for 24 V at the LVPS 1. Disconnect CN2 on the LVPS. Is there +24 V across pins 1 and 2? Replace the POW24 Harness. Replace the LVPS. 12 Check the DRV0 and DRV1 ribbon cables that connect the Motor Driver Board to the Engine Control Board. Are these cables connected and undamaged? Replace the Engine Control Board. Replace the DRV0 and DRV1 Harnesses.
  • Code: U0 ... U5
  • Description: Engine Failure An Engine Control Board error is detected.
  • Causes: • Engine Control EEPROM • Engine Control Board, PL1.1.4
  • Remedy: 1 Cycle power to the printer. Does the error still appear? Go to Step 2. Complete 2 Perform an NVRAM Reset. Does the error still appear? Replace the EEPROM for U2 or U3 errors. Otherwise, replace the Engine Control Board. Complete
  • Code: U10
  • Description: Top Cover Cooling Fan Failure
  • Causes: • Top Cover Fan, PL12.1.4 • IDFAN Harness, PL5.1.31 • GTG0 Harness, PL5.1.32
  • Remedy: 1 Test the Top Cover Fan. Run the Service Diagnostics Top Cover Fan test. Does the fan operate correctly. Replace the Engine Control Board. Go to Step 2. 2 Check the Fan connection. Is P/J492 securely connected? Go to Step 3. Connect the Fan. 3 Check continuity of the Top Cover Fan Harness. Is the wiring harness conductive? Replace the Fan. If the error persists, go to Step 4. Replace the harness. 4 Verify +24 volts is available to the Fan. Disconnect IDFAN. Is there +24 volts at IDFAN-??? Go to Step 5. Go to Step 6. 5 Check continuity of the IDFAN Harness. Is the wiring harness conductive? Go to Step 6. Replace the harness. 6 Verify +24 volts is available to the Imaging Unit Sensor Board. Disconnect CTG0. Is there +24 volts at CTG0-9? Replace the Imaging Unit Sensor Board. Go to Step 7. 7 Check continuity of the CTG0 Harness. Is the wiring harness conductive? Replace the Engine Control Board Replace the harness.
  • Code: U11
  • Description: Imaging Unit Fan Failure
  • Causes: • Imaging Unit Fan, PL6.1.23 • IDFAN Harness, PL5.1.31 • GTG0 Harness, PL5.1.32
  • Remedy: 1 Test the Imaging Unit Fan. Run the Service Diagnostics Imaging Unit Fan test. Does the Fan operate correctly. Replace the Engine Control Board. Go to Step 2. 2 Check the Fan connection. Is P/J100 securely connected? Replace the Fan. If the error persists, go to Step 3. Connect the Fan. 3 Check for +24 V at the Fan. Disconnect P/J100. Is there +24 V between J100-1 <=> ground? Go to Step 4. Go to Step 5. 4 Check continuity of the IDFAN Harness. Is the wiring harness conductive? Go to Step 5. Replace the harness. 5 Check for +24 V at the Imaging Unit Sensor Board. Disconnect CTG0. Is there +24 V at CTG0-9? Replace the Imaging Unit Sensor Board. Go to Step 6. 6 Check continuity of the CTG0 Harness. Is the wiring harness conductive? Replace the Engine Control Board Replace the harness.
  • Code: U12
  • Description: Duplex Interface Failure Error occurs only after the detection of a properly installed and functioning Duplex Unit.
  • Causes: • Duplex Unit, PL16.1.0 • Motor Driver Board, PL2.1.10
  • Remedy: 1 Check the Duplex Unit connector for damage. Is the connector damaged? Replace the connector. Replace the Duplex Unit. If the error persists, go to Step 2. 2 Check all pins on the DUPLEX Harness for continuity. Disconnect the DUPLEX Harness. Is the DUPLEX Harness conductive? Replace the Motor Driver Board. If the error persists, go to Step 3. Replace the DUPLEX Harness. 3 Check all pins of the DRV1 harness for continuity. Disconnect the DRV1 ribbon cable. Is the cable conductive? Replace the Engine Control Board. Replace the DRV1 Harness.
  • Code: U14 ... U17
  • Description: Tray [3][4][5][6] Interface Failure A communications failure has occurred in the option tray interface. Code U14: Tray 3 Interface Failure Code U13: Tray 4 Interface Failure Code U16: Tray 5 Interface Failure Code U17: Tray 6 Interface Failure
  • Causes: • Option Tray Control Board • Engine Control Board, PL1.1.4
  • Remedy: 1 Check the Option Tray connector for damage. Is the connector damaged? Replace the connector. Go to Step 2. 2 Check all pins on the OPTIF Harness for continuity. Disconnect OPTIF from the Engine Control Board and Option connector. Is the harness conductive? Replace the Option Control Board. If the error persists, replace the Engine Control Board. Replace the OPTIF Harness.
  • Code: U18 ... U21
  • Description: [C][M][Y][K] LED Failure Code U18: Yellow LED Failure Code U19: Magenta LED Failure Code U20: Cyan LED Failure Code U21: Black LED Failure
  • Causes: • LED Head, PL1.1.2 • LEDPWR harness, PL12.1.20 • LED Relay Board, PL12.1.34 • YK LEDDATA harness, PL12.1.21 • CM LEDDATA harness, PL12
  • Remedy: 1 Check LED Head. Exchange the affected LED Head with another LED Head. Does the error move with the LED Head? Replace the LED Head. Go to Step 2. 2 Ensure the LED Head harness is properly connected and not damaged. Is the wiring harness defective? Reconnect or replace wiring harness. Go to Step 3. 3 Check harness continuity between the LED Head and the Engine Control Board. Is there continuity? Go to Step 4. Replace the data harness. 4 Check harness continuity between the LED Head and the LED Relay Board. Is there continuity? Go to Step 5. Replace the power harness. 5 Check for +5 V to the LED Relay Board. Disconnect the POWER connector. Is there +5 V between POWER-1 <=> ground? Replace the LED Relay Board. Go to Step 6. 6 Check for +5 V at the LVPS. Disconnect CN1 from the LVPS. Is there +5 V between CN1-1 and CN1-2? Replace the Engine Control Board. Replace the LVPS.
  • Code: U26 ... U29
  • Description: [C][M][Y][K] Imaging Unit Failure The Drum Phase Sensor for the named Imaging Unit indicates that the drum is out of position. Code U26: Yellow Imaging Unit Failure Code U27: Magenta Imaging Unit Failure Code U28: Cyan Imaging Unit Failure Code U29: Black Imaging Unit Failure
  • Causes: • [C][M][Y][K] Imaging Unit, PL1.1.23 • [C][M][Y][K] I/U Motor, PL2.1.8 • I/U Sensor Board, PL5.1.21 • I/U Lift Uplink, PL6.1.4, PL5.1.11
  • Remedy: 1 Check the following for evidence of fault or damage: • Imaging Unit • Imaging Unit Drive Gears • Imaging Unit Sensor Board • Imaging Unit Lift Uplink Is there any damage? Replace any damaged parts. Go to Step 2. 2 Test the Drum Phase Sensor. Run the Service Diagnostics Drum Phase Sensor test for the indicated Imaging Unit. Does the sensor function correctly? Go to Step 5 Go to Step 3. 3 Check the I/U Phase signal: CIDPHASE at CTG1-18 MIDPHASE at CTG1-20 YIDPHASE at CTG1-22 KIDPHASE at CTG1-24 Does the Drum Phase signal change when the sensor is blocked? Go to Step 4. Replace the I/U Sensor Board. 4 Check the CTG0 harness continuity. Disconnect CTG1 from the Imaging Unit Sensor Board and CTG0 from the Engine Control Board. Is the harness conductive? Replace the Engine Control Board. Replace the harness. 5 Test the indicated Imaging Unit Motor. 1. Remove the affected Imaging Unit. 2. Close the Interlock Switches. 3. Run the Service Diagnostics Imaging Unit Motor test for the affected motor. Does the motor function correctly? Go to Step 6. Replace the motor. If the error persists, go to Step 6. 6 Check the Lift Uplink and associated gears. See "Imaging Unit Drive Motors" on page 2-39 for a description of Lift Uplink operation. 1. Access the Cyan Imaging Unit Motor. 2. Rotate the Cyan Motor manually in both directions. Do the gears and links function properly? Replace the Cyan Imaging Unit Motor. If the error persists, go to Step 7. Replace the Lift Uplink. 7 Check for +24 V at the Motor Driver Board POW24 connector. Is there +24 V at POW24-1 Replace the Motor Driver Board. Replace the LVPS and/ or POW24 harness.
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