• Code: 009-932
• Description: Magenta Imaging Unit Not Detected The control logic detected that Magenta Imaging Unit is not installed.
• Remedy: • Ensure Magenta Imaging Unit is installed correctly. • Turn the printer power Off, then On.
  Swap the Magenta Imaging Unit with Imaging Unit (Y), (C) or K). The problem is corrected. Y↓N→Check that J405 on the MCU PWB and J604 are connected. Check the wires for an open or short. If the check is OK, replace the Engine Control Board (MCU PWB) (PL 13.1). Replace the defective Imaging Unit (PL 4.1).

• Code: 009-933
• Description: Yellow Imaging Unit Not Detected The control logic detected that the Yellow Imaging Unit is not installed.
• Remedy: • Ensure Yellow Imaging Unit is installed correctly. • Turn the printer power Off, then On.
  Swap the Yellow Imaging Unit with Imaging Unit (K), (C) or (M). The problem is corrected. Y↓N→Check that J405 on the MCU PWB and J624 are connected. Check the wires for an open or short. If the check is OK, replace the Engine Control Board (MCU PWB) (PL 13.1). Replace the defective Imaging Unit (PL 4.1).

• Code: 010-105
• Description: Fuser Exit Switch On Jam The Fuser Exit Switch did not actuate.
• Remedy: Remove the Fuser Assembly from the machine and check Check the Fuser Stripper Fingers and Fuser Roll (PL 7.1) for dirt build up, wear or damage. The check is OK. Y↓N→Clean or replace the Fuser Assembly (PL 7.1). Open the Left Cover Assembly (PL 2.8). Enter Service Diagnostics Menu: Printer Menu > Troubleshooting > Service Tools > Printer Status Page > hold the Up and Down buttons simultaneously > Run Service Diagnostics > OK. Actuate the Fuser Exit Switch (PL 2.8). The display changes state. Y↓N→Check the circuit of the Fuser Exit Switch. Refer to OF 99-3 RAP for troubleshooting procedure. Perform the Registration Clutch test. The Registration Clutch (PL 2.6) energizes. Y↓N→Check the circuit of the Registration Clutch. Refer to OF 99-4 RAP for troubleshooting procedure. Close the Left Cover Assembly. Perform the 2nd BTR Retract Motor test. The 2nd BTR Retract Motor (PL 2.9) contacts and retracts. Y↓N→Go to RAP 009-342, 009-343, Contact or Retract Failure procedure. • Ensure that the connectors shown in the circuit diagrams are securely connected and that the wires are not damaged. • If the problem persists, replace the Engine Control Board (MCU PWB) (PL 13.1).

• Code: 010-106
• Description: Fuser Exit Switch Off Jam The Fuser Exit Switch did not deactuate
• Remedy: Remove the Fuser Assembly from the machine and check the Fuser Stripper Fingers and Fuser Roll for dirt build up, wear or damage. The check is OK. Y↓N→Clean or replace the Fuser Assembly (PL 7.1). Open the Left Cover Assembly (PL 2.8). Enter Service Diagnostics Menu: Printer Menu > Troubleshooting > Service Tools > Printer Status Page > hold the Up and Down buttons simultaneously > Run Service Diagnostics > OK. Actuate the Fuser Exit Switch (PL 2.8). The display changes state. Y↓N→Check the circuit of the Fuser Exit Switch. Refer to OF 99-3 RAP for troubleshooting procedure. • Ensure that the connectors shown in the circuit diagrams are securely connected and that the wires are not damaged. • If the problem persists, replace the Engine Control Board (MCU PWB) (PL 13.1).

• Code: 010-110
• Description: Printer Exit Sensor On Jam The Fuser Exit Switch did not actuate.
• Remedy: Remove the Fuser Assembly from the machine and check the Fuser Stripper Fingers and Fuser Roll (PL 7.1) for dirt build up, wear or damage. The check is OK. Y↓N→Clean or replace the Fuser Assembly (PL 7.1). Open the Left Cover Assembly (PL 2.8). Enter Service Diagnostics Menu: Printer Menu > Troubleshooting > Service Tools > Printer Status Page > hold the Up and Down buttons simultaneously > Run Service Diagnostics > OK. Actuate the Fuser Exit Switch (PL 2.8). The display changes state. Y↓N→Check the circuit of the Fuser Exit Switch. Refer to OF 99-3 RAP for troubleshooting procedure. • Ensure that the connectors shown in the circuit diagrams are securely connected and that the wires are not damaged. • If the problem persists, replace the Engine Control Board (MCU PWB) (PL 13.1).

• Code: 010-111
• Description: Printer Exit Sensor Off Jam The Fuser Exit Switch did not deactuate.
• Remedy: Remove the Fuser Assembly from the machine and check the Fuser Stripper Fingers and Fuser Roll (PL 7.1) for dirt build up, wear or damage. The check is OK. Y↓N→Clean or replace the Fuser Assembly (PL 7.1). Open the Left Cover Assembly (PL 2.8). Actuate the Fuser Exit Switch (PL 2.8). The display changes state. Y↓N→Check the circuit of the Fuser Exit Switch. Refer to OF 99-3 RAP for troubleshooting procedure. • Ensure that the connectors shown in the circuit diagrams are securely connected and that the wires are not damaged. • If the problem persists, replace the Engine Control Board (MCU PWB) (PL 13.1).

• Code: 010-125
• Description: Duplex Wait Sensor On Jam The Duplex Wait Sensor did not actuate.
• Remedy: Make a 2 sided print. The first sided print is seen to partially exit and then move back into the Printer for side 2. Y↓N→Repair following as required: • Gate, linkage, and Gate Solenoid for binding Enter Service Diagnostics Menu: Printer Menu > Troubleshooting > Service Tools > Printer Status Page > hold the Up and Down buttons simultaneously > Run Service Diagnostics > OK. Open the Duplex Module Cover and block and unblock the Duplex Wait Sensor. The display changes state. Y↓N→Check the circuit of the Duplex Wait Sensor. Refer to Reflective Sensor
  for troubleshooting procedure. Remove the Left Upper Cover (PL 2.7). Perform the Duplex Motor test. The Duplex Transport Roll (PL 12.1) rotates. Y↓N→The Duplex Motor (PL 12.1) energizes. Y↓N→Check the circuit of the Duplex Motor. Refer to OF 99-9 RAP for troubleshooting procedure. Check the Duplex Motor and its associated pulleys and belts for damage, contamination and misalignment. Perform the Duplex Clutch test. The Inverter Forward Clutch (CW) energizes. Y↓N→Check the circuit of the Inverter Forward Clutch. Refer to OF 99-4 RAP for troubleshooting procedure. Perform the Duplex Clutch test. The Inverter Reverse Clutch (CCW) energizes. Y↓N→Check the circuit of the Inverter Reverse Clutch. Refer to OF 99-4 RAP for troubleshooting procedure. • Ensure that the connectors shown in the circuit diagrams ( ) are securely connected and that the wires are not damaged. • If the 10-125 occurs when duplexing, there may be excessive clearance between the Tray Nip Solenoid arm and shaft. Refer to TAG F-001.

• Code: 010-348
• Description: Fuser Main Lamp Fail The Lamp Control circuit has failed resulting in the front thermistor detecting an overheat condition.
• Remedy: 1 1. Turn the printer power Off. Remove the Fuser Assembly and allow it to cool down. 2. Measure the resistance between the Fuser connector P600-4 -and P600-6. 3. Does the resistance measure between 30 K and 190 K Ohms? Go to step 2. Replace the Fuser (PL 7.1). 2 1. Reinstall the Fuser Assembly. 2. Enter Service Diagnostics Menu (refer to Control Panel Diagnostics). Perform the Fuser Temperature test. 3. Is the temperature indicated approximately 165°C? Go to step 4. Go to step 3. 3 1. Turn the printer power Off. 2. Measure the resistance between J641-2 J641-3 on the Engine Control Board. 3. Does the resistance measure between 30 K and 190 K Ohms? Go to step 4. Repair or replace the wiring harness.