Description: Printhead NVRAM Faults The Printhead is unable to access system NVRAM. The following troubleshooting procedure applies to these errors: 34,001.43 An error occurred while attempting read/write access to the Printhead calibration partition in NVRAM. The Printhead cable may be unplugged. 34,002.44 An error occurred while attempting read/write access to the Printhead ink data partition in NVRAM. 34,003.45 An error occurred while attempting read/write access to the Printhead data partition in NVRAM. 34,004.46 An error occurred while accessing the Printhead NVRAM hardware for purposes of initialization. The Printhead cable may be unplugged.
Remedy: • Check data connection to the Printhead. • Check for obstructions or damage to the Media Guides. • If the problem persists, follow the procedure below. 1 Check the Printhead data cable connections (P/J3 and P/J180). Are the connections secure and the cable undamaged? Go to Step 2. Repair or replace the cable. 2 Replace the Printhead. Does the error persist? Replace the Electronics Module. Complete.
Code: 34,01X
Description: Ink Level Sense Faults There are two known ways an Ink level sense over-range fault can occur. One fault condition results from an internal short in the sensor or Printhead. In these cases, replacement of the Printhead is required. A more common fault condition is caused by ink contamination. If different color or type of inks mix in the reservoir, the sensor’s function is impaired producing the over range fault. If multiple colors have mixed or the wrong type of ink has been used, remove the source of the ink contamination, and then purge the Printhead. NOTE: The Ink level sensors can detect contamination before color mixing appears on prints. 34,015.48 An over range level sense error occurred in the Cyan Printhead reservoir. Check The Cyan reservoir for contamination. 34,016.40 An over range level sense error occurred in the Magenta Printhead reservoir. Check The Magenta reservoir for contamination. 34,017.41 An over range level sense error occurred in the Yellow Printhead reservoir. Check The Yellow reservoir for contamination. 34,018.42 An over range level sense error occurred in the Black Printhead reservoir. Check The Black reservoir for contamination.
Remedy: • Check the Ink Loader for improperly installed Ink Sticks. • Shutdown the printer and allow it to cool until the Ink solidifies (approximately 30 minutes). • Investigate where the contamination came from and remove the contamination source. 1 Check the Ink Loader chutes for improperly installed Ink Sticks. Has the Ink been loaded incorrectly or the wrong ink used? Go to Step 2. Go to Step 7. 2 CAUTION Do not attempt to remove ink from the Printhead reservoir. Purge the reservoir using solid color test prints as described. Clear the Ink Loader of Ink. For these types of errors, clear the Ink Loader of the incorrect Ink. 1. Remove the Ink Loader. 2. Load the correct Ink into the chutes. 3. Clean the area surrounding the Printhead reservoir for the affected color(s). 4. Install the Ink Loader. Has all the improper Ink been removed from the Ink Loader and Printhead area? Go to Step 3. Continue cleaning until no residual ink remains in the Ink Loader or area surrounding the Printhead. 3 Disable Ink Loader level sensing. 1. Open the Ink Loader Door. 2. Switch the power On and interrupt the initialization process immediately after the Xerox logo is replaced by the words “Warming Up” by holding down the Up Arrow button while pressing the OK button. If successful, the words “Level sense disabled” momentarily appear on the display. If these words don’t appear, power Off the system and attempt the procedure again. Ink level sensing remains disabled for approximately 5 minutes. Is level sense disabled? Go to Step 4. Continue Step 3 until level sensing is disabled. 4 Close the Ink Loader Door and allow the system to reach “Ready”. Is the system Ready? Go to Step 5. Go to Step 7. 5 Access the Service Tools menu to purge the Printhead contamination using the Ink Flush Prints routine. Select the affected color to print 20 solid fill prints. Were 20 solid fills printed? Go to Step 6. Continue printing solid fills in the affected color(s). 6 Check that the contamination has been purged. 1. Shutdown the system. 2. Turn the system On. Did the system reach “Ready” without error? Complete. Go to Step 2 and attempt a second purge procedure. If unsuccessful, go to Step 7. 7 Replace the Printhead. Does the error persist? Replace the Electronics Module. Complete
Code: 36,000.40
Description: Drum Maintenance Faults An error occurred while attempting to position the Drum Maintenance Kit. The following troubleshooting procedure applies to these errors: 36,000.40 An error occurred while attempting to position the Drum Maintenance Kit.
Causes: Drum Maintenance Kit PL 1.0 Drum Maintenance Pivot Plate PL 2.0 I/O Board (2/2) - Process Drive, PL 4.0 Right Side Harness / I/O Control -
Remedy: • Check for ink spills or obstructions near the Drum Maintenance Kit. • Check for obstructions or damage to the Pivot Plate and Cam Rollers. • If the problem persists, follow the procedure below. 1 Check that system grounds are in place. Are the grounds secure and undamaged? Go to Step 2. Repair or replace the grounds. 2 Check the Drum Maintenance Pivot Plate for cracks, and the Dram Maintenance Cam Rollers for damage or improper movement. Is there damage to the Pivot Plate or Cam Rollers? Replace any damaged parts. Go to Step 3. 3 Test Drum Maintenance operation. Run the Service Diagnostics Drum Maintenance/ Transfix Home test. Does the system operate correctly? Go to Step 4. Replace the Process Drive. 4 Test the Drum Maintenance drive. Run the Service Diagnostics Drum Maintenance Drive test. Does the drive operate correctly? Complete. Replace the Process Drive
Code: 36,001.67
Description: Drum Maintenance Drive Faults An error occurred while attempting to position the Drum Maintenance Kit. The following troubleshooting procedure applies to this error: 36,001.67 An error occurred while attempting to position the Drum Maintenance Kit.
Remedy: • Check for ink spills or obstructions near the Drum Maintenance Kit. • Check for obstructions or damage to the Pivot Plate and Cam Rollers. • If the problem persists, follow the procedure below. 1 Check that system grounds are in place. Are the grounds secure and undamaged? Go to Step 2. Repair or replace the grounds. 2 Test Drum Maintenance operation. Run the Service Diagnostics Drum Maintenance/ Transfix Home test. Does the system operate correctly? Go to Step 3. Replace the Process Drive. 3 Test the Drum Maintenance drive. Run the Service Diagnostics Drum Maintenance Drive test. Does the drive operate correctly? Replace the Drum Maintenance Pivot Plate and Shaft. Replace the Process Drive
Code: 36,002.44
Description: Drum Maintenance Kit Fault An error occurred while attempting to position the Drum Maintenance Kit. The following troubleshooting procedure applies to this error: 36,002.44 The system can not write to the Drum Maintenance Kit.
Remedy: • Check for ink spills or obstructions near the Drum Maintenance Kit. • Check for obstructions or damage to the Pivot Plate and Cam Rollers. • If the problem persists, follow the procedure below. 1 Check that the Drum Maintenance Kit is correctly installed. Is the installation correct? Go to Step 2. Correct and retest. 2 Replace the Drum Maintenance Kit Does the error persist? Replace the Drum Maintenance Pivot Plate and Shaft. Complete.
Code: 37,016.43
Description: PEST 50 Volt Supply Fault An error has occurred related to the Electronics Module 50 V Power Supply. The clutches operate at 50 V. The Head Maintenance, Deskew, and Pick clutches are drawing too much power indicating a short in the supply or one of the components connected to it. 37,016.43 All three clutches failed.
Causes: Electronics Module, PL 4.0 Left Side Harness (1/2) - I/O Board, PL 5.0 I/O Board (2/2) -
Remedy: • Check the Electronics Module indicators. • If the problem persists, follow the procedure below. 1 Check for a short in the Electronics Module. Measure the 50 V power supply output. The test point is located on the power control board below the main board RAM DIMMs. Is there 50 V across the TP and ground? Go to Step 2. Go to Step 2. 2 Shutdown the system and wait 30 seconds for the capacitors to discharge. Unplug all connections to the Electronics Module. Turn the system On. Do the PE and PS indicators (near the Power Switch) flash momentarily? Go to Step 3. Replace the Electronics Module. 3 Shutdown the system and wait 30 seconds for the capacitors to discharge. Connect I/O Board connector (P/J840). Turn the system On. Do the PE and PS indicators (near the Power Switch) flash momentarily? Go to Step 4. Go to Step 5. 4 Check the 50 V Supply LED. If the 50V LED () illuminates, the short is on one of the external devices unplugged earlier. In this case, systematically turn off the printer, plug a wiring harness back in, and turn the printer on until the 50V LED fails to illuminate. Was the defective part isolated? Replace the defective part. Go to Step 5. 5 Shutdown the system and wait 30 seconds for the capacitors to discharge. Disconnect all connections to the I/O Board. Test the resistance of the I/O Board across pin 1 of J270 and ground. Pin 1 is on the left end of the jack. Is the resistance still less than 1K ohm? Replace the I/O Board. Go to Step 6. 6 Reconnect connections on the I/O Board until you find one that creates a short at J270-1. Does a short appear at J270-1? Replace the affected component. Go to Step 7. 7 Reconnect the Wave Amplifier. Turn the system On. Does the error persist? Go to Step 8. Leave power on to ensure the problem is fixed. 8 Reconnect the Printhead. Turn the system On. Does the error persist? Replace the Electronics Module. Leave power on to ensure the problem is fixed.
Code: 37,01X.41
Description: PEST Fan Faults An fan error has occurred. The following troubleshooting procedure applies to these errors: 37,014.41 The Electronics Module Fan is drawing less power than expected. 37,015.41 The Drum Fan is drawing less power than expected.
Causes: Electronics Module Fan, PL 4.0 Left Side Harness (2/2) - Drum Fan, PL 4.0 Right Side Harness / I/O Control -
Remedy: • Check the Electronics Module and Drum Cooling Fans. • If the problem persists, follow the procedure below. 1 Test the affected component. Run the Service Diagnostics test for the affected fan. Does the affected fan operate correctly? Go to Step 2. Replace the fan. 2 Check wiring to the affected component. Is the wiring damaged? Repair or replace the harness. Replace the affected component.
Code: 37,024.48
Description: PEST Tray 2 Lift Motor Fault An error has occurred related to the Tray 2 Lift Motor. The following troubleshooting procedure applies to this error: 37,024.48 The Tray 2 Lift Motor is drawing less power than expected.
Causes: Tray 2 Lift Motor, PL 4.0 Left Side Harness (1/2) - Electronics Module, PL 4.0 Left Side Harness (1/2) -
Remedy: • Check the Tray 2 Lift Plate for damage or obstructions. • If the problem persists, follow the procedure below. 1 Test the Tray 2 Lift Motor. Run the Service Diagnostics Tray 2 Lift Motor test. Does the motor operate correctly? Replace the Electronics Module. Go to Step 2. 2 Check the motor connection to the Left Side Harness. Is the connection secure and the harness undamaged? Replace the motor. Repair of replace the Left Side Harness.