• Code: 024-959
• Description: Tray 1 size mismatch RAP Paper is loaded in Tray 1 but the tray is unable to detect the paper size.
• Remedy: Remove Trays 1 and 2. Replace Tray 1 with Tray 2. [024-959] occurs. Y↓N→Replace the faulty part of the Tray 1 Actuator. Check the installation of the Tray 1 Paper Size Switch. The Tray 1 Paper Size Switch is installed correctly. Y↓N→Install the Tray 1 Paper Size Switch correctly. Go to the BSD 7.1 Tray 1 Paper Size Sensing and check the connectors.

• Code: 024-960
• Description: Tray 2 size mismatch RAP Paper is loaded in Tray 2 but the tray is unable to detect the paper size.
• Remedy: Remove Trays 1 and 2. Replace Tray 2 with Tray 1. [024-960] occurs. Y↓N→Replace the faulty part of the Tray 2 Actuator. Check the installation of the Tray 2 Paper Size Switch. The Tray 2 Paper Size Switch is installed correctly. Y↓N→Install the Tray 2 Paper Size Switch correctly. Go to the BSD 7.2 Tray 2 Paper Size Sensing and check the connectors.

• Code: 024-961
• Description: Tray 3 size mismatch RAP Paper is loaded in Tray 3 but the tray is unable to detect the paper size.
• Remedy: [For 2TM] Remove Trays 3 and 4. Replace Tray 3 with Tray 4. [024-961] occurs. Y↓N→Replace the faulty part of the Tray 3 Actuator. Check the installation of the Tray 3 Paper Size Switch. The Tray 3 Paper Size Switch is installed correctly. Y↓N→Install the Tray 3 Paper Size Switch correctly. Go to the BSD 7.3 Tray 3 Paper Size Sensing and check the connectors. [For TTM] Check the Tray 3 Actuator. The Tray 3 Actuator is not distorted. Y↓N→Replace the faulty part of the Tray 3 Actuator. Check the installation of the Tray 3 Paper Size Switch. The Tray 3 Paper Size Switch is installed correctly. Y↓N→Install the Tray 3 Paper Size Switch correctly. Go to the BSD 7.5 Tray 3 Paper Size Sensing and check the connectors.

• Code: 024-962
• Description: Tray 4 size mismatch RAP Paper is loaded in Tray 4 but the tray is unable to detect the paper size.
• Remedy: [For 2TM] Remove Trays 3 and 4. Replace Tray 4 with Tray 3. [024-962] occurs. Y↓N→Replace the faulty part of the Tray 4 Actuator. Check the installation of the Tray 4 Paper Size Switch. The Tray 4 Paper Size Switch is installed correctly. Y↓N→Install the Tray 4 Paper Size Switch correctly. Go to the BSD 7.4 Tray 4 Paper Size Sensing and check the connectors. [For TTM] Check the Tray 4 Actuator. The Tray 4 Actuator is not distorted. Y↓N→Replace the faulty part of the Tray 4 Actuator. Check the installation of the Tray 4 Paper Size Switch. The Tray 4 Paper Size Switch is installed correctly. Y↓N→Install the Tray 4 Paper Size Switch correctly. Go to the BSD 7.6 Tray 4 Paper Size Sensing and check the connectors.

• Code: 024-965
• Description: ATS/APS No Paper (IOT detect) RAP No paper is loaded in the tray.
• Remedy: Check the actuator of the relevant No Paper Sensor (PL 2.3/PL 12.3/PL 13.6). The actuator is not distorted or damaged. Y↓N→Replace the actuator. Actuate the actuator of the relevant No Paper Sensor (PL 2.3/PL 12.3/PL 13.6). Tray 1: Component Control[071-201 Tray 1 No Paper Sensor] Tray 2: Component Control[071-202 Tray 2 No Paper Sensor] Tray 3: Component Control[071-203 Tray 3 No Paper Sensor] Tray 4: Component Control[071-204 Tray 4 No Paper Sensor] The display changes. Y↓N→Check the connections of the following connectors: Tray 1: P/J101, P/J601, P/J409 Tray 2: P/J103, P/J602, P/J409 Tray 3: P/J102B, P/J661B, P/J549 Tray 4: P/J102A, P/J661A, P/J549 The connectors are connected correctly. Y↓N→Connect the connectors. Check the following harnesses for an open circuit or a short circuit. Tray 1: Between J101 and J409 Tray 2: Between J103 and J409 Tray 3: Between J102B and J549/ BSD 7.12 Flag 4/Flag 5) The relevant harnesses are conducting without an open circuit or a short circuit. Y↓N→Repair the open circuit or short circuit. Measure the voltage between the following points (+) and GND (-). Tray 1: MCU PWB P409A-10 Tray 2: MCU PWB P409B-10 Tray 3: TM PWB P549-B10 Tray 4: TM PWB P549-A10 The voltage is approx. +5VDC. Y↓N→Replace the relevant PWB (MCU PWB (PL 9.1) or the Tray Module PWB (PL 12.6/ PL 13.8). Measure the voltage between the MCU PWB P409A-12 (+) and GND (-). Tray 1: MCU PWB P409A-12 Tray 2: MCU PWB P409B-12 Tray 3: TM PWB P549-B12 Tray 4: TM PWB P549-A12 Activate the actuator of the relevant No Paper Sensor (PL 2.3/PL 12.3/PL 13.6). The voltage changes. Y↓N→Replace the relevant No Paper Sensor (PL 2.3/PL 12.3/PL 13.6). Replace the relevant PWB (MCU PWB (PL 9.1) or Tray Module PWB (PL 12.6/PL 13.8). For Tray 1 or Tray 2, replace the MCU PWB (PL 9.1). For Tray 3 or Tray 4, replace the Tray Module PWB (PL 12.6/PL 13.8).

• Code: 024-966
• Description: ATS/APS No Destination Error RAP APS/ATS is unable to detect the paper size.
• Remedy: Check the installation of the relevant Size Sensor. The relevant Size Sensor is installed correctly. Y↓N→Install the relevant Size Sensor correctly. Go to the BSD 7.1 -7.6 Tray 1 -4 Paper Size Sensing and check the connectors.

• Code: 024-967
• Description: Different width Mix Paper detect (Stapler job) RAP Paper Width Mix was detected during stapling.
• Remedy: Check the connection of each MCU PWB connector. The connectors are connected correctly. Y↓N→Connect the connectors. Check the connection of each Finisher PWB connector. The connectors are connected correctly. Y↓N→Connect the connectors. Check the wire between P/J416 and J8843 for an open circuit or a short circuit. The wire between P/J416 and J8843 is conducting without an open circuit or a short circuit. Y↓N→Repair the open circuit or short circuit. Measure the voltage between the MCU PWB P/J416-A3 (+) and GND (-). The voltage is approx. +5VDC. Y↓N→Replace the MCU PWB (PL 9.1). Replace the Finisher PWB (PL 22.7). If the problem persists, replace the MCU PWB (PL 9.1).

• Code: 024-976
• Description: (A-Finisher) Staple NG As Staple Head Home Sensor On was not detected within 450msec after the start of the operation of closing the Stapler Head, the reverse rotation started. After that, Staple Head Home Sensor On was detected.
• Remedy: Check for remaining paper and foreign objects on the Compile Tray. The Compile Tray is free of paper and/or foreign objects. Y↓N→Remove the remaining paper and/or foreign object(s). Enter Component Control [012-046] and [012-047] alternately. The Staple Motor rotates. Y↓N→Check the connections of P/J8705 and P/J8735. P/J8705 and P/J8735 are securely connected. Y↓N→Connect P/J8705 and P/J8735 securely. Check for an open or short circuit between J8705 and J8735. The wires between J8705 and J8735 are OK. Y↓N→Repair the open or short circuit. Measure the voltages between J8705-3 to 6 (+) on the Finisher PWB and GND (-). Enter [012-046] and [012-047] alternately. Each voltage changes. Y↓N→Replace the Finisher PWB (PL 22.7). Replace the Staple Assembly (PL 22.4). Enter [012-046] and [012-047] alternately. The display changes. Y↓N→Check the connections of P/J8701 and P/J8731. P/J8701 and P/J8731 are securely connected. Y↓N→Connect P/J8701 and P/J8731 securely. Check for an open or short circuit between J8701 and J8731. The wires between J8701 and J8731 are OK. Y↓N→Repair the open or short circuit Measure the voltage between J8701-4 (+) on the Finisher PWB and GND (-). The voltage is approx. +5VDC. Y↓N→Go to Wirenet A-Finisher +5VDC and check the +5VDC circuit. Measure the voltage between J8701-5 (+) on the Finisher PWB and GND (-). Enter [012- 046] and [012-047] alternately. The voltage changes. Y↓N→Replace the Staple Assembly (PL 22.4). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7).