• Code: 08-190
• Description: Post Jam Clearance Initialization RAP 08-190 A stray sheet has been detected in either the IOT or finisher device during the post jam clearance initialization routine.
• Remedy: • Enter the machine status mode and check for the active messages. Refer to OF4 Status Codes and Message RAP for the jam clearance procedure. • Check for paper in the machine paper path at all the sensor locations. • Check for paper in the finisher paper path at all the sensor locations. Use a flashlight to check that the hole punch sensor is clear. – 2K LCSS, PL 11.6 Item 7. – HVF, PL 11.153. – HCSS BM, PL 11.70 Item 9. • Make sure that all the covers and paper guides are closed, and latched correctly.
  If the initial actions did not correct the problem. Switch off the machine, then switch on the machine, GP 14. If a fault code is displayed then go to the appropriate RAP.

• Code: 09-060
• Description: HVPS Fault RAP 09-060 The HVPS fault sensor has detected a high voltage fault. The HVPS fault will occur when: • The 24 volt supply is momentarily overloaded. • The charge grid or developer bias or transfer values drop. • A increase in DT (AC) output current. The HVPS fault will deactivate within 100 milliseconds after the removal of the fault.
• Remedy: NOTE: The following are the only values that can be measured from the HVPS. • Charge scorotron grid, -425V +/- 21V • The two terminals identified as G are the same output. • Registration chute bias, -490V +/- 25V • The two terminals identified as CB are the same output. • Developer bias, -370V +20V / -50V NOTE: The charge, transfer and detack corotron have 47k Ohms arc suppression resistors within their harnesses. Check that the F1 surface mounted fuse on the IOT PWB is good. Refer to OF7 IOT PWB Diagnostics RAP, for the location of the F1 surface mounted fuse. The surface mounted fuse is good.
  Y↓N→Perform the procedures that follow: • 01G +24V Distribution RAP and refer to the 01G Fused Distribution Check. • 01H Short Circuit and Overload RAP. Enter dC330. Select component code 09-060 HVPS fault and press save. Press start. A high signal indicates a fault or the front door interlock open. Add Component code 09-061 charge scorotron. Press start. Time out after 3 seconds. The display for code 09-060 is Low. Y↓N→Go to the Flag 1. Check the charge scorotron harness for open circuit or short circuit to ground, GP 7. The scorotron harness and connectors are good. Y↓N→Install a new charge scorotron harness, (32-55 ppm) PL 4.17 Item 18, (65-87 ppm) PL 4.12 Item 20. Install a new xerographic module, (32-38 ppm) PL 9.22 Item 2, (45-87 ppm) PL 9.20 Item 2. If the fault continues, install a new HVPS, PL 1.10 Item 5. Add component code 09-062 charge grid. Press start. Time out after 3 seconds. The display for code 09-060 is Low. Y↓N→Go to the Flag 1. Check the charge grid harness for open circuit or short circuit to ground, GP 7. The grid harness and connectors are good. Y↓N→Install a new charge grid harness, (32-55 ppm) PL 4.17 Item 19, (65-87 ppm) PL 4.12 Item 21. Install a new xerographic module, (32-38 ppm) PL 9.22 Item 2, (45-87 ppm) PL 9.20 Item 2. If the fault continues, install a new HVPS, PL 1.10 Item 5. Add component code 09-063 transfer corotron. Press start. Time out after 3 seconds. The display for code 09-060 is Low. Y↓N→Go to the Flag 2. Check the transfer corotron harness for short circuit to ground, GP 7. The transfer corotron harness and connectors are good. Y↓N→Install a new transfer / detack harness, (32-38 ppm) PL 9.22 Item 9, (45-87 ppm) PL 9.20 Item 9. Install a new transfer / detack corotron, (32-38 ppm) PL 9.22 Item 8, (45-87 ppm) PL 9.20 Item 8. If the fault continues, install a new HVPS PL 1.10 Item 5. Add component code 09-064 detack corotron. Press start. Time out after 3 seconds. The display for code 09-060 is low. Y↓N→Go to Flag 2. Check the detack corotron harness for short circuit to ground, GP 7. The detack corotron harness and connectors are good. Y↓N→Install a new transfer / detack harness, (32-38 ppm), PL 9.22 Item 9, (45-87), PL 9.20 Item 9. On the 32-38 ppm machine, install a new transfer / detack corotron, PL 9.22 Item 8. On the 45-87 ppm machine, install a new short paper path assembly, PL 9.20 Item 3. If the fault continues, install a new HVPS PL 1.10 Item 5. Add component code 09-065 registration chute bias. Press start. Time out after 90 seconds. The display for code 09-060 is low. Y↓N→Install a new HVPS PL 1.10 Item 5. Add component code 09-066 developer bias. Press start. Time out after 3 seconds. The display for code 09-060 is low. Y↓N→Go to Flag 3. Check the developer bias harness for short circuit to ground, GP 7. The developer harness and connectors are good. Y↓N→Install a new developer bias harness, (32-55 ppm) PL 9.17 Item 6, (65-87 ppm) PL 9.15 Item 6. Install a new HVPS PL 1.10 Item 5. Complete SCP 6 Final Actions.

• Code: 09-310, 09-390
• Description: Low Toner Sensor Failure RAP 09-310 The toner cartridge motor continues to dispense toner for a period greater than 12 seconds after the low toner sensor detects that the toner dispense module is full. 09-390 The low toner sensor detects that the toner level is low for a period greater than 70 seconds after toner cartridge motor start.
• Remedy: NOTE: The door interlock switch must be cheated when checking +24V components. NOTE: The toner cartridge motor will time out after 5 seconds. Cheat the door interlock switch. Enter dC330 code 09-045 toner cartridge motor, MOT09-045. Press start. Observe the toner cartridge. The toner cartridge rotates. Y↓N→The motor runs. Y↓N→Go to Flag 1. Check MOT09-045. Refer to: • GP 10 How to Check a Motor. •. • P/J6, IOT PWB. • 01G +24V Distribution RAP • 01B 0V Distribution RAP. Install new components as necessary: • Toner dispense module, (32-55 ppm) PL 9.17 Item 1, (65-87 ppm) PL 9.15 Item 1. • Developer assembly, (32-55 ppm) PL 9.17 Item 2, (65-87 ppm) PL 9.15 Item 2. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. and. Check the toner dispense drive gears. If necessary install a new toner dispense module, (32-55 ppm) PL 9.17 Item 1, (65-87 ppm) PL 9.15 Item 1. Enter dC330 code 09-040 toner dispense motor and add the code 09-310 low toner sensor, Q09-310. Press Start. NOTE: It may necessary to enter the codes several times to ensure that the toner dispense motor does actuate and deactuate the low toner sensor. It may be necessary to make several copies to prevent over toning the developer. The display changes from high to low or low to high. Y↓N→Go to Flag 2. Check Q09-310. Refer to: •. • P/J6, IOT PWB. • 01B 0V Distribution RAP. • 01E +5V Distribution RAP. Install new components as necessary: • Low toner sensor, (32-55 ppm) PL 9.17 Item 5. (65-87 ppm) PL 9.15 Item 5. • Developer assembly, (32-55 ppm) PL 9.17 Item 2, (65-87 ppm) PL 9.15 Item 2. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. The fault may be intermittent, due to toner bridging inside the toner cartridge. Install a new toner cartridge, (32-55 ppm) PL 9.17 Item 4, (65-87 ppm) PL 9.15 Item 4. Check the image quality and complete SCP 6 Final Actions.

• Code: 09-341, 09-342
• Description: Scorotron Cleaning Failure RAP 09-341 The scorotron cleaning routine has failed to complete. 09-342 A scorotron cleaning warning detected
• Remedy: Enter dC330 code 09-071 or 09-072 scorotron cleaner motor. A clicking sound is heard. Y↓N→Go to Flag 2. Check MOT09-043. Refer to: • GP 10 How to Check a motor. • P/J64, IOT PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Main drive module, (32-55 ppm) PL 4.15 Item 1, (65-87 ppm) PL 4.10 Item 1. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 09-070 scorotron cleaner home sensor. Press Start. Enter dC330 code 09-071 or 09-072 scorotron motor. Actuate the sensor by entering the appropriate code. The display changes. Y↓N→Go to Flag 1. Check Q09-070. Refer to: • GP 13 How to Check a Switch. NOTE: The scorotron cleaner home sensor is a magnetic reed switch. • P/J64, IOT PWB. • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Scorotron cleaner home sensor, (45-55 ppm) PL 4.17 Item 16, (65-87 ppm) PL 4.12 Item 19. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. The fault may be intermittent, perform the following: • Check the wiring, GP 7. Repair if necessary. • Ensure that P/J64 is correctly and securely connected.

• Code: 09-345, 09-346
• Description: Transfer / Detack Cleaning Failure RAP 09-345 The transfer / detack cleaning routine has failed to complete. The home sensor is not detected. 09-346 A transfer / detack cleaning warning detected. Home sensor detected, but may not be cleaning the full length of the wires
• Remedy: NOTE: The front door interlock must be cheated when checking +24V components. Enter dC330 code 09-074 transfer / detack stall sensor. Press Start. Enter dC330 code 09-075 transfer / detack cleaner motor. Press Start. When the motor reaches the end of its travel, the stall sensor will go high / low. The motor runs and the stall sensor goes high / low. Y↓N→Go to Flag 2. Check MOT09-043. Refer to: • GP 10 How to Check a motor. • P/J65, IOT PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Transfer / detack motor (45-87 ppm), part of PL 10.25 Item 1. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Remove the transfer / detack corotron. Enter dC330 code 09-073 transfer / detack cleaner home sensor. Press Start. Manually actuate the sensor The display changes. Y↓N→Go to Flag 1. Check Q09-070. Refer to: • GP 11 How to Check a Sensor. • P/J65, IOT PWB. • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Transfer / detack cleaner home sensor, (45-87 ppm), part of PL 10.25 Item 1 • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. The fault can be intermittent, perform the following: • Check the wiring, GP 7. Repair if necessary. • Check for binding of the transfer / detack cleaner as it moves up and down the corotron shield. part of PL 10.25 Item 1. • Ensure that P/J65 on the IOT PWB is connected correctly. • Check for toner contamination on the front end of the short paper path. With the corotron removed, clean the contaminated area. Remove and clean the transfer / detack cleaner home sensor.

• Code: 09-350
• Description: Erase Lamp Failure RAP 09-350 The photoreceptor erase lamp has failed.
• Remedy: Do not illuminate the erase lamp for an extended length of time as this may cause damage to the xerographic drum. NOTE: The door interlock switch must be cheated when checking +24V components. Cheat the door interlock switch. Enter dC330 code 09-022, photoreceptor erase lamp. Press start.. Observe the erase lamp. All the LEDs of the erase lamp are lit. Y↓N→Some of the LEDs of the erase lamp are lit. Y↓N→Go to Flag 1. +24V is available at P/J17 pin 1 on the LVPS. Y↓N→Install a new LVPS and base module, PL 1.10 Item 3. Go to Flag 2. +24V is available at P/J41 pin 1. Y↓N→Go to Flag 1. Check the inline fuse. The fuse is good. Y↓N→Install a new fuse, GP 7, PL 1.10 Item 9. If the fuse blows again, go to 01G Fused Distribution Check. Go to 01G +24V Distribution RAP. Go to Flag 3. +13V is available at P/J5 pin 14. Y↓N→NOTE: To gain access to the erase lamp wiring, remove the main drive module, (32-55 ppm) PL 4.15 Item 1, (65-87 ppm) PL 4.10 Item 1. Check the wiring, GP 7, from the in-line fuse to P/J41, pin 2. The wiring is good. Y↓N→Repair the wiring. Perform the steps that follow: • Check that the connector PJ41 is located correctly in the IOT frame. • Install a new erase lamp, (32-38 ppm) PL 9.22 Item 1, (45-87 ppm) PL 9.20 Item 1. Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Install a new erase lamp, (32-38 ppm) PL 9.22 Item 1, (45-87 ppm) PL 9.20 Item 1. The fault may be intermittent. Perform the steps that follow: • Check the wiring, GP 7 between P/J41 and P/J17 on the LVPS. • Ensure that the P/Js are correctly and securely connected. • Malfunction of the following associated circuits can cause 09-350 faults. – The inverter paper path and Inverter nip solenoid, go to 10-120, 10-121, 10-126 IOT Exit Sensor RAP. – The vacuum transport fan and Registration clutch, go to 10-101A, 10-102A, 10-103A Lead Edge Late to Fuser Exit Sensor RAP.

• Code: 09-360, 09-361, 09-362, 09-363
• Description: Toner Concentration Sensor Failure RAP 09-360 The toner concentration sensor has registered a reading outside the range, +0.75V to +4.55V for three consecutive sheets. 09-361 The toner concentration sensor is reading high. This indicates that the toner concentration (TC) is low. 09-362 The toner concentration sensor is reading low. This indicates that the toner concentration (TC) is high. 09-363 This code is generated by the following factors: • The developer is not positioned correctly against the xerographic module. • The toner concentration is low. • The machine is being installed. • On the fifth consecutive occurrence. GUI message - TONER CONTROL FAILURE
• Remedy: • Check developer roll area for toner and bead contamination. If necessary, go to IQ1 Image Quality Entry RAP. • If 09-360 fault, enter dC131 location 09-115, sensor failure lockout flag. Check that it is set to ‘0’. If set at ‘1’ the toner dispense motor will not run. • If 09-361 fault, enter dC131 location 09-001 TC lockout low. Check that it is set to ‘0’. If set at ‘1’ the toner dispense motor will not run. – Check that when the xerographic module latch is in the locked position, the developer module is correctly installed. • If 09-362 fault, enter dC131 location 09-276 TC lockout high. Check that it is set to ‘0’. If set at ‘1’ the toner dispense motor will not run • Switch off the machine, then switch on the machine, GP 14.
  Make 20 prints. If the following three conditions apply, go to the 09-310, 09-390 Low Toner Sensor Failure RAP. If not continue at the Procedure. 1. The prints or copies are faint. 2. The toner cartridge is not rotating. 3. The low toner sensor, 09-310, reading is high.
  NOTE: The door interlock switch must be cheated when checking +24V components. Go to Flag 1 and read the voltage at P/J93 pin 8. The voltage is outside the range of +0.7V to +4.5V. Y↓N→Check the steps that follow: • Check the wiring, GP 7, between P/J93 to P/J6 on the IOT PWB. • Refer to the 01B Ground Distribution RAP. • The developer assembly is correctly installed The voltage at P/J93, pin 8, is less than +0.75V. Y↓N→The voltage is greater than +0.7V to +4.5V range. Check the wiring, GP 7. Go to Flag 3. +24V is present at P/J93, pin 2. Y↓N→Disconnect P/J93. +24V is present at the harness end of P/J93, pin 2. Y↓N→Go to the 01G +24V Distribution RAP. Install a new developer assembly, (32-55 ppm) PL 9.17 Item 2, (65-87 ppm) PL 9.15 Item 2. Perform dC905 TC Sensor Calibration. Go to Flag 5. 0V is available at P/J93, pin 10. Y↓N→Go to the 01B 0V Distribution RAP. Enter dC131, 09-069, TC sensor control voltage, and record the displayed value. (100 displayed equals 1 volt). Go to Flag 4. Check the voltage at P/J93, pin 9. The displayed value is within 0.2V of the voltage checked at P/J93, pin 9. Y↓N→Disconnect P/J93. Check the voltage at pin 9. The recorded value is within 0.2V of the voltage checked at P/J93, pin 9. Y↓N→Check the wiring, GP 7, between P/J93 and P/J6 on the IOT PWB. The wiring is good. Y↓N→Repair the wiring. Perform the TC increase adjustment. Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2.Perform the TC increase adjustment. Install a new developer assembly, (32-55 ppm) PL 9.17 Item 2, (65-87 ppm) PL 9.15 Item 2. Perform dC905 TC Sensor Calibration. Enter dC330. Enter the code 04-010, main drive motor. Press start. Add the code 09-040, toner dispense motor. Press Start. NOTE: The routine 09-040 times out after 5 seconds. The toner dispense motor runs. Y↓N→Go to Flag 2. Check MOT09-040. Refer to: • GP 10 How to Check a Motor. • P/J6, IOT PWB. • Go to 01G +24V Distribution RAP. • Go to 01B 0V Distribution RAP. Install new components as necessary: Toner dispense module, (35-45 ppm) PL 9.17 Item 1, (65-87 ppm) PL 9.15 Item 1. Check the toner dispense drive gears. The gears rotate. Y↓N→Install a new toner dispense module, (32-55 ppm) PL 9.17 Item 1, (65-87 ppm) PL 9.15 Item 1. Add the code 09-310, low toner sensor. Energize the components in the following order: • 04-010, main drive motor. • 09-010, photoreceptor motor. • 09-040, toner dispense motor. When the toner dispense motor stops, the toner level sensor display value is LOW. Y↓N→Go to the 09-310, 09-390 Low Toner Sensor Failure RAP. Perform the TC increase adjustment. Check the wiring, GP 7, between P/J6 on the IOT PWB and P/J93 on the developer module. The wiring is good. Y↓N→Repair the wiring. Go to Flag 3. +24V is present at P/J93, pin 2. Y↓N→Disconnect P/J93. +24V is present at the harness end of P/J93, pin 2. Y↓N→Go to the 01G +24V Distribution. Install a new developer assembly, PL 9.15 Item 2. Perform dC905 TC Sensor Calibration. Go to Flag 5. 0V is available at P/J93 pin 10. Y↓N→Go to the 01B 0V Distribution RAP. Enter dC131, 09-069, TC sensor control voltage, and record the displayed value. (100 displayed equals 1 volt). Go to Flag 4. Check the voltage at P/J93, pin 9. The displayed value is within 0.2V of the voltage checked at P/J93 pin 9. Y↓N→Disconnect P/J93. Check the voltage at pin 9. The displayed value is within 0.2V of the voltage checked at P/J93 pin 9. Y↓N→Check the wiring, GP 7, between P/J93 and P/J6 on the IOT PWB. The wiring is good. Y↓N→Repair the wiring. Perform the TC increase adjustment Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Perform the TC increase adjustment Install a new developer assembly, (32-55 ppm) PL 9.17 Item 2, (65-87 ppm) PL 9.15 Item 2. Perform dC905 TC Sensor Calibration. Perform the TC reduction adjustment. If the 09-360 is intermittent and causes the message Machine unavailable. Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Perform the TC reduction adjustment.
  TC reduction adjustment Perform the following: 1. Enter dC330, code 04-010, main drive motor; code 09-010, photoreceptor motor; 09-066, developer bias. 2. Start the routine. The start will have to be pressed every 5 seconds to restart the developer bias routine. 3. Monitor the voltage output, Flag 1, at P/J6 pin 8 on the IOT PWB. NOTE: The toner concentration cannot be adjusted and maintained by making high area coverage prints. 4. Run the routine until the monitored voltage is greater than 0.9 volts. 5. Check the image quality.
  TC increase adjustment Perform the following: 1. Enter dC330, code 04-010, main drive motor; 09-040, toner dispense motor; 09-045, toner cartridge motor. 2. Start the routine. The start will have to be pressed every 5 seconds to restart the toner dispense motor and the toner cartridge routines. 3. Monitor the voltage output, Flag 1, at P/J6 pin 8 on the IOT PWB. 4. Run the routine until the monitored voltage is between 2.2 and 2.8 volts 5. Check the image quality

• Code: 09-365
• Description: Relative Humidity Sensor Failure RAP 09-365 Average humidity reading is out of limits. Also use this RAP if the relative humidity sensor is suspected of working incorrectly. A faulty relative humidity sensor can cause image quality problems.
• Remedy: Enter dC330 code 09-365, relative humidity sensor, Q09-365. Press start. Observe the displayed state of Q09-365.. Open the bypass tray, gently blow on the relative humidity sensor PWB. Observe again the displayed state of Q09-365. The displayed state has changed. Y↓N→Go to Flag 1. Check for +5V at P/J7 pin 3 on the IOT PWB. +5V is present. Y↓N→Go to the 01E +5V Distribution RAP. Go to Flag 1. Check for +5V at P/J46 pin 1. +5V is present. Y↓N→Check the wiring between P/J7 on the IOT PWB and P/J46, GP 7. Repair wiring as necessary. Install a new relative humidity sensor / ambient temperature sensor, (32-38 ppm) PL 9.22 Item 4, (45-87 ppm) PL 9.20 Item 4. If the fault continues, perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. If possible, check the relative humidity of the external environment using a hygrometer. Compare with a reading from the sensor Q09-365. Refer to the NOTE above Table 1. If a hygrometer is not available refer to Table 1 for the approximate expected humidity value. Compare the expected values with Q09-365. If the value of Q09-365 is very different from the expected reading. Install a new relative humidity sensor / ambient temperature sensor, (32-38 ppm) PL 9.22 Item 4, (45-87 ppm) PL 9.20 Item 4. If the fault continues, perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. If the fault is intermittent, perform the steps that follow: • Check the wiring, GP 7. Repair if necessary. • Make sure that the P/Js are correctly and securely connected. NOTE: The actual value is not critical. If the reading from Q09-365 is approximately within the range indicated in column 4, Table 1, the sensor is good.
  Relative humidity values External environment Average relative humidity Cold machine relative humidity Warm machine relative humidity
  Wet 80% 80% 40% to 50% Ambient 50% 50% 15% to 30% Dry 10% 10% 1% to 7%