• Code: 362A
• Description: Side 1 Scanning Document Size RAP The side 1 scanner has encountered a document that is larger than expected. The side 1 scanner has encountered a document of unknown size. The side 1 document size sensors have incorrectly determined the size of the document.
• Remedy: Check that the input module angle sensor actuator is not damaged. If necessary install a new input module angle sensor actuator, PL 60.20 Item 12. Enter dC330 code 062-301 SPDH angle sensor Q62-301, actuate the sensor. The display changes. Y↓N→Check the SPDH angle sensor, Q62-301, refer to: • Flag 1 and • GP 11, How to Check a Sensor • P/J423, Scanner PWB • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP Install new components as necessary: • SPDH angle sensor, PL 60.20 Item 7 • Scanner PWB, PL 60.20 Item 4 Enter dC330 code 062-019 SPDH platen down sensor Q62-019, actuate the sensor. The display changes. Y↓N→Check the SPDH platen down sensor Q62-019, refer to: • Flag 2 and • GP 11, How to Check a Sensor • P/J423, Scanner PWB • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP Install new components as necessary: • SPDH platen down sensor, PL 60.20 Item 7 • Scanner PWB, PL 60.20 Item 4 Raise the SPDH. Enter dC330 code 062-251 document size sensor 1, Q62-251. Actuate the sensor by placing a piece of paper on the document glass above the sensor. The display changes. Y↓N→Check the document size sensor 1, Q62-251, refer to: • Flag 3 and • GP 11, How to Check a Sensor • P/J422, Scanner PWB • 301E +5V Distribution RAP • 301B 0V Distribution RAP Install new components as necessary: • Document size sensor 1, Q62-251, PL 60.20 Item 3 • Scanner PWB, PL 60.20 Item 4 Enter dC330 code 062-253 document size sensor 2, Q62-253. Actuate the sensor by placing a piece of paper on the document glass above the sensor. The display changes. Y↓N→Check the document size sensor 2, Q62-253, refer to: • Flag 4 and • GP 11, How to Check a Sensor • P/J422, Scanner PWB • 301E +5V Distribution RAP • 301B 0V Distribution RAP Install new components as necessary: • Document size sensor 2, Q62-253, PL 60.20 Item 3 • Scanner PWB, PL 60.20 Item 4 Go to Flag 5. Disconnect then check the SBC PWB/Scanner PWB data cable and connectors P/J411 on the scanner PWB and P/J250 on the SBC PWB. The data cable and connectors are clean and undamaged. Y↓N→Clean or the connectors. Install new components as necessary: • SBC PWB/Scanner PWB data cable, PL 3.22 Item 20. • Scanner PWB, PL 60.20 Item 4. If the fault remains, perform the 303D SBC PWB Diagnostics RAP. If the problem continues, reload the software using the AltBoot Software Loading Procedure, go to GP 4 Machine Software.

• Code: 362B
• Description: Side 1 Exposure Lamp Failure RAP The side 1 exposure lamp fails to illuminate. The side 1 exposure lamp does not illuminate consistently throughout the scanning process.
• Remedy: Open the SPDH. Enter the dC330 code 062-002, platen exposure lamp. The LED lamp assembly in the scan carriage assembly, illuminates. Y↓N→Go to Flag 4. +24V is available at P/J447 between pin 1 and pin 3, also between pin 2 and pin 4. Y↓N→Go to Flag 1. +24V is available at P/J410 between pins 19 and 20, pins 21 and 22, pins 23 and 24, pins 25 and 26, also pins 27 and 28. Y↓N→+24V is available at P/J140 between pins 19 and 20, pins 21 and 22, pins 23 and 24, pins 25 and 26, also pins 27 and 28. Y↓N→Refer to the 301B 0V Distribution RAP and the 301G +24V Distribution RAP to fix the fault. Check and repair the harness and connectors between P/J140 on the power distribution PWB and P/J410 on the scanner PWB. Go to Flag 1 and Flag 2, disconnect, check and clean if necessary, then reconnect P/J410, P/J416 and P/J446. +24V is now available at P/J447 between pin 1 and pin 3, also between pin 2 and pin 4. Y↓N→Install new components as necessary: • Scan carriage power ribbon cable, PL 60.20 Item 10 • Scanner CCD PWB, PL 60.25 Item 4 • Scanner PWB, PL 60.20 Item 6 Go to Flag 4. +24V is available at P/J448 between pin 6 and pin 4, also between pin 5 and pin 3. Y↓N→Check and repair the wiring and connectors between P/J447 and P/J448. Go to Flag 5, check the wiring and connectors between P/J449 and P/J450. The wiring and connectors are good. Y↓N→Repair the wiring or connectors as necessary.. Go to Flag 3, check both ends of the scan carriage data ribbon cable are clean and securely connected. The ribbon cable connections are good. Y↓N→Clean and reconnect the ribbon cable, if necessary install a new scan carriage data ribbon cable, PL 60.20 Item 17. Install a new scan carriage assembly, PL 60.25 Item 1. Go to Flag 4. +24V is available at P/J448 between pin 6 and pin 4, also between pin 5 and pin 3. Y↓N→Check and repair the wiring and connectors between P/J447 and P/J448.. Go to Flag 5, check the wiring and connectors between P/J449 and P/J450. The wiring and connectors are good. Y↓N→Repair the wiring or connectors as necessary.. Go to Flag 3, check the both ends of the scan carriage data ribbon cable are clean and securely connected. The ribbon cable is good. Y↓N→Clean and reconnect the ribbon cable, if necessary install a new scan carriage data ribbon cable, PL 60.20 Item 17. 1. Install a new scan carriage assembly, PL 60.25 Item 1. 2. Perform ADJ 60.5 IIT Registration, Magnification and Calibration. 3. Perform SCP 5 Final Actions. Go to dC612, make a print of internal test pattern 2. Make a copy of the test pattern print from the document glass. The copy has uneven bands in the cross process direction. Y↓N→Perform SCP 5 Final Actions. Go to Flag 3, check the both ends of the scan carriage data ribbon cable are clean and securely connected. The ribbon cable is good. Y↓N→Clean and reconnect the ribbon cable, if necessary install a new scan carriage data ribbon cable, PL 60.20 Item 17. Install a new scan carriage data ribbon cable, PL 60.20 Item 17.

• Code: 362C
• Description: Side 2 Exposure Lamp Failure RAP The side 2 exposure lamp fails to illuminate.
• Remedy: Refer to. Open the SPDH, then the jam clearance guide. Enter the dC330 code 066- 002, DH exposure lamp. The LED lamp assembly in the side 2 scan assembly illuminates. Y↓N→Go to Flag 5. +24V is available at P/J453 between pin 1 and pin 3, also between pin 2 and pin 4. Y↓N→Go to Flag 1. +24V is available at P/J410 between pins 19 and 20, pins 21 and 22, pins 23 and 24, pins 25 and 26, also pins 27 and 28. Y↓N→+24V is available at P/J140 between pins 19 and 20, pins 21 and 22, pins 23 and 24, pins 25 and 26, also pins 27 and 28. Y↓N→Refer to the 301B 0V Distribution RAP and the 301G +24V Distribution RAP to fix the fault. Check and repair the harness and connectors between P/J410 on the power distribution PWB and P/J140 on the scanner PWB. Go to Flag 1, Flag 2 and Flag 3, disconnect, check and clean if necessary, then reconnect P/J140, P/J418, P/J459, P/J458 and P/J452. +24V is now available at P/J453 between pin 1 and pin 3, also between pin 2 and pin 4. Y↓N→Install new components as necessary: • Side 2 scan assembly power ribbon cable, PL 5.10 Item 6 • Side 2 CCD PWB, PL 60.30 Item 4 • SPDH PWB, PL 5.10 Item 5 • Scanner PWB, PL 60.20 Item 6 Go to Flag 6. +24V is available at P/J454 between pin 1 and pin 3, also between pin 2 and pin 4. Y↓N→Check and repair the wiring and connectors between P/J453 and P/J454. Go to Flag 7 and Flag 8, check the wiring and connectors between P/J454 and P/ J455. The wiring and connectors are good. Y↓N→Repair the wiring or connectors as necessary. Go to Flag 4, check both ends of the side 2 scan assembly data ribbon cable are clean and securely connected. The ribbon cable connections are good. Y↓N→Clean and reconnect the ribbon cable, if necessary, install a new side 2 scan assembly data ribbon cable, PL 5.10 Item 16. Install a new side 2 scan assembly data ribbon cable, PL 5.10 Item 16. Go to Flag 6. +24V is available at P/J454 between pin 1 and pin 3, also between pin 2 and pin 4. Y↓N→Check and repair the wiring and connectors between P/J453 and P/J454. Go to Flag 7 and Flag 8, check the wiring and connectors between P/J454 and P/J455. The wiring and connectors are good. Y↓N→Repair the wiring or connectors as necessary. Go to Flag 4, check both ends of the side 2 scan assembly data ribbon cable are clean and securely connected. The ribbon cable connections are good. Y↓N→Clean and reconnect the ribbon cable, if necessary, install a side 2 scan assembly data ribbon cable PL 5.10 Item 16. 1. Install a new side 2 scan assembly data ribbon cable, PL 5.10 Item 16. 2. Perform ADJ 60.5 IIT Registration, Magnification and Calibration. 3. Perform SCP 5 Final Actions. Perform SCP 5 Final Actions.

• Code: 366-450-00 ... 366-463-00, 366-466-00.366-468-00
• Description: SPDH Scanner Calibration Faults RAP 366-450-00 Dark range status bit is not clear prior to calibration. 366-451-00 Dark range status bit is not set after calibration. 366-452-00 Pixel offset status bit is not clear prior to calibration. 366-453-00 Pixel offset status bit is not set after calibration. 366-454-00 Gain range status bit is not clear prior to calibration. 366-455-00 Gain range status bit is not set after calibration. 366-456-00 Pixel gain status bit is not clear prior to calibration. 366-457-00 Pixel gain status bit is not set after calibration. 366-458-00 Highest Intensity image pixel value exceeds maximum tolerance. 366-459-00 Pixel error exceeds maximum adjustment allowed during dark calibration. 366-460-00 Pixel error exceeds maximum adjustment allowed during dark calibration. 366-461-00 Highest Intensity image pixel value is lower than the minimum tolerance. 366-462-00 Pixel error exceeds maximum adjustment allowed during white calibration. 366-463-00 Pixel error exceeds maximum adjustment allowed during white calibration. 366-466-00 Pixels out range during black calibration. 366-467-00 Pixels out range during white calibration. 366-468-00 Pixel clock error from the full width array.
• Remedy: Perform ADJ 60.5 IIT Registration, Magnification and Calibration. The fault is still present. Y↓N→Go to SCP 5 Final Actions. Go to Flag 1, disconnect then check the Side 2 scan assembly data ribbon cable and connectors P/J451 on the side 2 CCD PWB and P/J413 on the scanner PWB. The ribbon cable and connectors are clean and undamaged. Y↓N→Clean or repair the ribbon cable or connectors., if necessary install new components: • Side 2 scan assembly data ribbon cable, PL 5.10 Item 16. • Side 2 scan assembly, PL 5.10 Item 12. • Scanner PWB, PL 60.20 Item 4. Reconnect the P/J451 to P/J413 Side 2 scan assembly data ribbon cable. Go to Flag 2. Disconnect then check the SBC PWB/Scanner PWB data cable and connectors P/J411 on the scanner PWB and P/J250 on the SBC PWB. The data cable and connectors are clean and undamaged. Y↓N→Clean or repair the cable connectors. Install new components as necessary: • SBC PWB/Scanner PWB data cable, PL 3.22 Item 20. • Scanner PWB, PL 60.20 Item 4. If the fault remains, perform the 303D SBC PWB Diagnostics RAP. Perform dC301 scanner system NVM initialization, then ADJ 60.5 IIT Registration, Magnification and Calibration. If the fault persists reload the software using the AltBoot Software Loading Procedure, go to GP 4 Machine Software.

• Code: 366-490-00, 366-491-00
• Description: Data Steerer Error RAP 366-490-00 A side 2 data steerer error has been found during the transfer of data between the scanner PWB and the SBC PWB. 366-491-00 A side 2 data steerer TX error has been found during the transfer of data between the scanner PWB and the SBC PWB.
• Remedy: Switch off the machine, then switch on the machine, GP 14. The fault still remains Y↓N→The faults returns after less than 1000 copies/prints have been made. Y↓N→Go to SCP 5 Final actions. Install a new scanner PWB, PL 60.20 Item 4. Install a new scanner PWB, PL 60.20 Item 4.

• Code: 371-100-00
• Description: Tray 1 Elevator Lift Failure RAP 371-100-00 Tray 1 stack height sensor did not actuate within the correct time after the feed / elevator motor turned on.
• Remedy: Enter dC330 code 071-330 tray 1 stack height sensor, Q71-330. Press Start. Pull out tray 1 then push fully home. The display changes. Y↓N→Go to Flag 1. Check Q71-330. Refer to: • GP 11 How to Check a Sensor. • P/J274, Tray 1 and 2 control PWB • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 1 stack height sensor, PL 80.26 Item 8. • Tray 1 and 2 control PWB, PL 70.10 Item 2. CAUTION To prevent damage to the elevator and paper feed mechanism, the paper tray must be pulled out before MOT07-010 is run in service mode. Enter dC330 code 071-010 tray 1 elevate motor, MOT71-010. Pull out tray 1. Press Start. The motor runs. Y↓N→Go to Flag 2. Check MOT71-010. Refer to: • GP 10 How to Check a Motor. • P/J274, Tray 1 and 2 control PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP Install new components as necessary: • Tray 1 elevator motor, PL 80.26 Item 6. • Tray 1 and 2 control PWB, PL 70.10 Item 2. Perform the following: • Check the elevator motor drive gears. • Check the tray 1 stack height mechanism on the feeder assembly, If the fault remains, go to the 371A Tray 1 and Tray 2 Empty RAP.

• Code: 371-500-00
• Description: Tray 1 Open During Run RAP 371-500-00 Tray 1 was open during run when the paper is fed from tray 1.
• Remedy: Enter dC330 code 071-300 tray 1 home switch, S71-300. Press Start. Open, then fully close the tray. The display changes. Y↓N→Go to Flag 1. Check S71-300. +5V is measured at the switch terminal on the PWB. Y↓N→Check the +5V supply. Refer to: • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a tray 1 and 2 control PWB, PL 70.10 Item 2. Install a tray 1 and 2 control PWB, PL 70.10 Item 2. Perform the following: • Check that the paper size leaf spring is mounted correctly, PL 70.10 Item 3. • Check the actuator cam on the paper tray. • If the fault remains, install a new tray 1 and 2 control PWB, PL 70.10 Item 2.

• Code: 371A
• Description: Tray 1 and Tray 2 Empty RAP Use this RAP when an incorrect tray 1 or tray 2 out of paper message is displayed. NOTE: Tray 1 and tray 2 feed mechanisms are identical.
• Remedy: Pull out the relevant tray. Enter dC330, then the relevant code: • Code 071-320 for the tray 1 empty sensor, Q71-320. • Code 072-320 for the tray 2 empty sensor, Q72-320. Press start. Manually actuate the tray empty sensor. The display changes. Y↓N→For tray 1, go to Flag 1. Check Q71-320. For tray 2, go to Flag 2. Check Q72-320. Refer to: • GP 11 How to Check a Sensor. • Tray 1 P/J274, Tray 1 and 2 control PWB. • Tray 2 P/J275, Tray 1 and 2 control PWB • 301E +5 V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary. • Tray 1 empty sensor, PL 80.26 Item 7. • Tray 2 empty sensor, PL 80.26 Item 7. • Tray 1 and 2 control PWB, PL 70.10 Item 2. Perform the following: • Check that the sensor is free of paper dust. • Check the paper feed assembly, PL 80.26 Item 1.