• Code: 393-365-00
• Description: High AC Recovery RAP 393-365-00 The machine remained in high AC mode, dispensing toner, for more than 90 seconds.
• Remedy: Perform the steps that follow: 1. Reload the software, GP 4. 2. If the fault persists, perform the 393-360-00 to 393-364-00 Toner Concentration Sensor Failure RAP.

• Code: 393-390-00
• Description: Toner Cartridge Empty RAP 393-390-00 Based on the toner concentration sensor reading, the toner cartridge is empty.
• Remedy: NOTE: The front door and left door interlock switches must be cheated when checking +24V components. Cheat the front door interlock. Enter dC330 code 093-040, toner cartridge motor, MOT93-040. The toner cartridge rotates. Y↓N→Remove the toner cartridge, PL 90.17 Item 2. Enter dC330, code 093-040, toner cartridge motor, MOT93-040. The motor runs. Y↓N→Go to Flag 1. Check MOT93-040. Refer to: • GP 10 How to Check a Motor. • P/J767, IOT PWB. • 301G +24V Generation and Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new toner dispense module, PL 90.17 Item 1. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Check the toner dispense drive gears. If necessary, install a new toner dispense module, PL 90.17 Item 1. Remove the print cartridge, PL 90.17 Item 9, then place in a black bag. Remove the fuser, PL 10.8 Item 1. Put a sheet of paper beneath the toner dispense tube. Enter dC330, code 093-040, toner cartridge motor, MOT93-040. Manually open the shutter on the toner dispense tube. Toner is dispensed. Y↓N→Ensure the shutter on the toner dispense tube opens and closes correctly. If necessary, install a new toner dispense module, PL 90.17 Item 1. Ensure the shutter on the print cartridge, opens and closes correctly. If necessary, install a new print cartridge, PL 90.17 Item 9.

• Code: 393-399-00
• Description: Incompatible Toner Cartridge RAP 393-399-00 The toner cartridge CRUM failed the authorization check. The authorization check is performed to ensure that the toner cartridge installed in the system is compatible with the current machine configuration and the customer service plan.
• Remedy: Perform the steps that follow: 1. Check that the toner cartridge matches the customer service plan. Refer to How to Check the Service Plan. 2. If necessary, install a new toner cartridge, PL 90.17 Item 2 that matches the machine configuration and the customer service plan. Refer to GP 39 Consumables Compatibility Information. How to Check the Service Plan 1. Enter Customer Administration Tools, GP 24. 2. Select Service Settings. 3. Scroll down and select Service Plan. 4. The current service plan is displayed. Refer to Table 1 for details. To change the service plan, refer to How to Change the Service Plan. NOTE: All new machines are configured to ‘metered’. A customer with a sold plan should only have a new sold toner cartridge. How to Change the Service Plan 1. Contact the market region technical specialist for a service plan authorization number. 2. Select the Service Plan Authorization Number entry field on the UI screen. Enter the authorization number. 3. Select Change Service Plan. 4. Select Close. 5. Exit Customer Administration Tools, GP 24. 6. Check that the service plan is correct.

• Code: 393-401-00
• Description: Toner Cartridge Missing RAP 393-401-00 The toner cartridge PWB failed to detect the RF CRUM within 2 revolutions of the toner bottle. NOTE: The toner cartridge PWB is not present on W/TAG 013 machines.
• Remedy: Remove the toner cartridge, PL 90.17 Item 2. The CRUM is attached to the toner cartridge. Y↓N→Install a new toner cartridge, PL 90.17 Item 2 that is compatible with the current machine configuration and the customer service plan. Enter dC330, code 093-045, print cartridge motor. Add the code 093-040, toner cartridge motor. NOTE: The routine 93-040 times out after 5 seconds. The toner cartridge rotates. Y↓N→Remove the toner cartridge, PL 90.17 Item 2. Enter dC330, code 093-040, toner cartridge motor, MOT93-040. The motor runs. Y↓N→Go to Flag 3. Check MOT93-040. Refer to: • GP 10 How to Check a Motor. • P/J766, IOT PWB. • 301G +24V Generation and Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new toner dispense module, PL 90.17 Item 1. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Check the toner dispense drive gears. If necessary, install a new toner dispense module, PL 90.17 Item 1. Go to Flag 1. Check for +5V at P/J782 pins 1 and 6 on the IOT PWB. +5V is present. Y↓N→Go to: • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. Remove the relevant component: • Horizontal transport assembly. • Centre output tray. Remove the toner cartridge PWB cover, PL 90.17 Item 11. Go to Flag 2. Check the wiring between the toner cartridge PWB and P/J782 on the IOT PWB. The wiring is good. Y↓N→Repair the wiring, GP 7 or install a new toner cartridge PWB, PL 90.17 Item 12. Install a new toner cartridge, PL 90.17 Item 2 that is compatible with the current machine configuration and the customer service plan. If the fault persists, perform the procedures that follow: • OF7 IOT PWB Diagnostics RAP. • 391A HVPS RAP.