• Code: 362-777-00, 362-778-00
• Description: Motor Communications Failure RAP 362-777-00 A motor communication failure occurred. 362-778-00 A motor client failure occurred.
• Remedy: Go to Flag 1. Disconnect and check the harness and connectors, P/J417 on the SPDH PWB and P/J460 on the Scanner PWB. The harness and connectors are good. Y↓N→Clean or repair the harness and connectors. Install new components as necessary: • SPDH PWB, PL 5.10 Item 5. • Scanner PWB, PL 60.20 Item 4. Switch off, then switch on the machine, GP 14. The fault persists. Y↓N→Perform SCP 5 Final actions. Install new components as necessary: • SPDH PWB, PL 5.10 Item 5. • Scanner PWB, PL 60.20 Item 4.

• Code: 362-783-00, 366-783-00
• Description: SPDH Hotline Error RAP 362-783-00 SPDH side 1 hotline error. 366-783-00 SPDH side 2 hotline error.
• Remedy: Switch off, then switch on the machine, GP 14. The fault persists. Y↓N→Perform SCP 5 Final Actions. Reload the software, GP 4. The fault persists. Y↓N→Perform SCP 5 Final Actions. Go to Flag 1. Disconnect, then check the harness and connectors, P/J460 on the SPDH PWB and P/J417 on the Scanner PWB. The harness and connectors are good. Y↓N→Repair the harness and connectors. Install new components as necessary: • SPDH PWB, PL 5.10 Item 5. • Scanner PWB, PL 60.20 Item 6. Re-install the harness. Check the operation of the machine. The fault persists. Y↓N→Perform SCP 5 Final Actions. Go to Flag 2. Disconnect, then check the SBC PWB/scanner PWB comms/power harness and connectors, P/J410 on the Scanner PWB and P/J860 on the SBC PWB. The harness and connectors are good. Y↓N→Repair the harness and connectors. If necessary, install a new scanner PWB, PL 60.20 Item 6. If the fault persists, perform the 303D SBC PWB Diagnostics RAP. Re-install the harness. Check the operation of the machine. The fault persists. Y↓N→Perform SCP 5 Final Actions. Check document size sensor 1 and document size sensor 2. Refer to the 305A Document Size Sensors Failure RAP. The fault persists. Y↓N→Perform SCP 5 Final Actions. Check the appropriate sensor: • For 362-783-00 faults, check the reg sensor. Perform the 305-340-00, 305-341-00 SPDH Reg Sensor Failure RAP. • For 366-783-00 faults, check the side 2 reg sensor. Perform the 305-342-00, 305-343-00 SPDH Side 2 Reg Sensor Failure RAP. The fault persists. Y↓N→Perform SCP 5 Final Actions. Perform the 303D SBC PWB Diagnostics RAP.

• Code: 362-784-00
• Description: Platen Hotline Error RAP 362-784-00 Platen hotline error.
• Remedy: Switch off, then switch on the machine, GP 14. The fault persists. Y↓N→Perform SCP 5 Final Actions. Reload the software, GP 4. The fault persists. Y↓N→Perform SCP 5 Final Actions. Go to Flag 1. Disconnect, then check the SBC PWB/scanner PWB comms/power harness and connectors, P/J410 on the Scanner PWB and P/J860 on the SBC PWB. The harness and connectors are good. Y↓N→Repair the harness and connectors. If necessary, install a new scanner PWB, PL 60.20 Item 6. If the fault persists, perform the 303D SBC PWB Diagnostics RAP. Re-install the harness. Check the operation of the machine. The fault persists. Y↓N→Perform SCP 5 Final Actions. Check document size sensor 1 and document size sensor 2. Refer to the 362A Side 1 Scanning Document Size RAP. The fault is fixed. Y↓N→Check the carriage home sensor. Refer to the 362A Scan Carriage Position RAP. The fault is fixed. Y↓N→Install a new scanner PWB, PL 60.20 Item 6. If the fault persists, perform the 303D SBC PWB Diagnostics RAP. Perform SCP 5 Final Actions. Perform SCP 5 Final Actions.

• Code: 362A
• Description: Side 1 Scanning Document Size RAP The side 1 scanner encountered a document that was larger than expected. The side 1 scanner encountered a document of unknown size. The side 1 document size sensors incorrectly determined the size of the document.
• Remedy: Check that the input module angle sensor actuator is not damaged. If necessary install a new input module angle sensor actuator, PL 60.20 Item 12. Enter dC330 code 062-301, SPDH angle sensor Q62-301. Actuate Q62-301. The display changes. Y↓N→Go to Flag 1. Check Q62-301. Refer to: • GP 11, How to Check a Sensor. • P/J423, Scanner PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • SPDH angle sensor, PL 60.20 Item 7. • Scanner PWB, PL 60.20 Item 4. Enter dC330 code 062-019, SPDH platen down sensor, Q62-019. Actuate Q62-019. The display changes. Y↓N→Go to Flag 2. Check Q62-019. Refer to: • GP 11, How to Check a Sensor. • P/J423, Scanner PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • SPDH platen down sensor, PL 60.20 Item 7. • Scanner PWB, PL 60.20 Item 4. Raise the SPDH. Enter dC330 code 062-251, document size sensor 1, Q62-251. Actuate Q62- 251 by placing a piece of paper on the document glass above the sensor. The display changes. Y↓N→Go to Flag 3. Check Q62-251. Refer to: • GP 11, How to Check a Sensor. • PL 60.20 Item 4, Scanner PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Document size sensor 1, PL 60.20 Item 3. • Scanner PWB, PL 60.20 Item 4. Enter dC330 code 062-253 document size sensor 2, Q62-253. Actuate Q62-253 by placing a piece of paper on the document glass above the sensor. The display changes. Y↓N→Go to Flag 4. Check Q62-253. Refer to: • GP 11, How to Check a Sensor. • PL 60.20 Item 4, Scanner PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Document size sensor 2, PL 60.20 Item 3. • Scanner PWB, PL 60.20 Item 4. Go to Flag 5. Disconnect and check the SBC PWB to scanner PWB data cable, and the connectors P/J411 on the, Scanner PWB and P/J854 on the SBC PWB. The SBC PWB/Scanner PWB data cable and P/J connectors are clean and undamaged. Y↓N→Clean or repair the SBC PWB/scanner PWB data cable or connectors. Install new components as necessary: • SBC PWB/scanner PWB data cable, PL 60.20 Item 22. • Scanner PWB, PL 60.20 Item 4. If the fault persists, perform the 303D SBC PWB Diagnostics RAP. If the fault persists, perform an AltBoot, GP 4.

• Code: 362B
• Description: Side 1 LED Exposure Lamp Failure RAP The side 1 LED exposure lamp failed to illuminate. The side 1 LED exposure lamp failed to illuminate consistently throughout the scanning process.
• Remedy: Open the SPDH. Enter the dC330 code 062-002, platen exposure lamp. The LED lamp assembly in the scan carriage assembly illuminates. Y↓N→Go to Flag 4. +24V is available at P/J447 between pin 1 and pin 3, and between pin 2 and pin 4. Y↓N→Go to Flag 1. +24V is available at P/J410 between pins 19 and 20, between pins 21 and 22, and between pins 23 and 24. Y↓N→+24V is available at P/J861 between pins 7 and 8, between pins 5 and 6, between pins 3 and 4, and between pins 1 and 2. Y↓N→Check the power supply. Refer to: • 301B 0V Distribution RAP. • 301G +24V Distribution RAP. Check the SBC PWB/scanner PWB comms/power harness, PL 60.20 Item 5. Also check the connectors P/J861 on the SBC PWB and P/J410 on the Scanner PWB. Repair as necessary. Go to Flag 1 and Flag 2. Check and clean if necessary, then reconnect P/J410, P/ J416 and P/J446. +24V is now available at P/J447 between pin 1 and pin 3, and between pin 2 and pin 4. Y↓N→Install new components as necessary: • Scan carriage power ribbon cable, PL 60.20 Item 10. • Scanner CCD PWB, PL 60.25 Item 4. • Scanner PWB, PL 60.20 Item 4. Go to Flag 4. +24V is available at P/J448 between pin 6 and pin 4, and between pin 5 and pin 3. Y↓N→Check the wiring and connectors between P/J447 and P/J448. Repair as necessary. Go to Flag 5. Check the wiring and connectors between P/J449 and P/J450. The wiring and connectors are good. Y↓N→Repair the wiring or connectors as necessary. Go to Flag 3. Check that both ends of the scan carriage data ribbon cable are clean and securely connected. The scan carriage data ribbon cable connections are good. Y↓N→Clean and reconnect or if necessary, install a new scan carriage data ribbon cable, PL 60.20 Item 17. Install a new scan carriage assembly, PL 60.25 Item 1. Go to Flag 4. +24V is available at P/J448 between pin 6 and pin 4, and between pin 5 and pin 3. Y↓N→Check the wiring and connectors between P/J447 and P/J448. Repair as necessary. Go to Flag 5. Check the wiring and connectors between P/J449 and P/J450. The wiring and connectors are good. Y↓N→Repair the wiring or connectors as necessary. . Go to Flag 3. Check that both ends of the scan carriage data ribbon cable are clean and securely connected. The scan carriage data ribbon cable is good. Y↓N→Clean and reconnect or if necessary, install a new scan carriage data ribbon cable, PL 60.20 Item 17. Perform the steps that follow: 1. Install a new scan carriage assembly, PL 60.25 Item 1. 2. ADJ 60.3 IIT Registration, Magnification and Calibration. 3. SCP 5 Final Actions. Go to dC612. Make a print of internal test pattern 2 (ITP 3 25% halftone (106dpi 45deg)). Make a copy of the test pattern print from the document glass. The copy has uneven bands in the cross process direction. Y↓N→Perform SCP 5 Final Actions. Go to Flag 3. Check that both ends of the scan carriage data ribbon cable are clean and securely connected. The scan carriage data ribbon cable is good. Y↓N→Clean and reconnect or if necessary, install a new scan carriage data ribbon cable, PL 60.20 Item 17. Install a new scan carriage data ribbon cable, PL 60.20 Item 17.

• Code: 366-450-00 ... 366-463-00, 366-466-00 ... 366-468-00
• Description: SPDH Side 2 Scanner Calibration Faults RAP 366-450-00 Dark range status bit was not clear prior to calibration. 366-451-00 Dark range status bit was not set after calibration. 366-452-00 Pixel offset status bit was not clear prior to calibration. 366-453-00 Pixel offset status bit was not set after calibration. 366-454-00 Gain range status bit was not clear prior to calibration. 366-455-00 Gain range status bit was not set after calibration. 366-456-00 Pixel gain status bit was not clear prior to calibration. 366-457-00 Pixel gain status bit was not set after calibration. 366-458-00 Highest Intensity image pixel value exceeded maximum tolerance. 366-459-00 Pixel error exceeded maximum adjustment allowed during dark calibration. 366-460-00 Pixel error exceeded maximum adjustment allowed during dark calibration. 366-461-00 Highest Intensity image pixel value was lower than the minimum tolerance. 366-462-00 Pixel error exceeded maximum adjustment allowed during white calibration. 366-463-00 Pixel error exceeded maximum adjustment allowed during white calibration. 366-466-00 Pixels out range during black calibration. 366-467-00 Pixels out range during white calibration. 366-468-00 Pixel clock error from the full width array.
• Remedy: Certain components in this product are susceptible to damage from electrostatic discharge. Observe all ESD procedures to avoid component damage. Perform ADJ 60.3 IIT Registration, Magnification and Calibration. The fault persists. Y↓N→Perform SCP 5 Final Actions. Go to Flag 1. Disconnect, then check the side 2 scan assembly data ribbon cable, PL 5.10 Item 16, and connectors P/J451 on the Side 2 CCD PWB and P/J413 on the Scanner PWB. The side 2 scan assembly data ribbon cable and the connectors are clean and undamaged. Y↓N→Clean or repair the side 2 scan assembly data ribbon cable or connectors. If necessary install new components: • Side 2 scan assembly data ribbon cable, PL 5.10 Item 16. • Side 2 scan assembly, PL 5.10 Item 12. • Scanner PWB, PL 60.20 Item 4. Reconnect the P/J451 to P/J413 side 2 scan assembly data ribbon cable. Go to Flag 2. Disconnect then check the SBC PWB/scanner PWB data cable, PL 60.20 Item 22. Check the connectors P/J411 on the Scanner PWB and P/J854 on the SBC PWB. The SBC PWB/scanner PWB data cable and the P/J connectors are clean and undamaged. Y↓N→Clean or repair the SBC PWB/scanner PWB data cable or connectors. If necessary, install a new scanner PWB, PL 60.20 Item 4. If the fault persists, perform the 303D SBC PWB Diagnostics RAP. Perform dC301 scanner system NVM initialization, then ADJ 60.3 IIT Registration, Magnification and Calibration. If the fault persists, perform an AltBoot, GP 4.

• Code: 366A
• Description: Side 2 LED Exposure Lamp Failure RAP The side 2 LED exposure lamp failed to illuminate.
• Remedy: Refer to. Open the SPDH, then the jam clearance guide. Enter the dC330 code 066- 002, DH exposure lamp. The LED lamp assembly in the side 2 scan assembly illuminates. Y↓N→Go to Flag 5. +24V is available at P/J453 between pin 1 and pin 3, and between pin 2 and pin 4. Y↓N→Go to Flag 1. +24V is available at P/J410 between pins 19 and 20, between pins 21 and 22, between pins 23 and 24, and between pins 25 and 26. Y↓N→+24V is available at P/J861 between pins 7 and 8, between pins 5 and 6, between pins 3 and 4, and between pins 1 and 2. Y↓N→Check the power supply. Refer to: • 301B 0V Distribution RAP. • 301G +24V Distribution RAP. Check the SBC PWB/scanner PWB comms/power harness, PL 60.20 Item 5. Check P/J861 on the SBC PWB and P/J410 on the Scanner PWB. Repair as necessary. Go to Flag 1, Flag 2 and Flag 3. Disconnect, check and clean if necessary, then reconnect P/J410, P/J418, P/J459, P/J458 and P/J452. +24V is now available at P/J453 between pin 1 and pin 3, and between pin 2 and pin 4. Y↓N→Install new components as necessary: • Side 2 scan assembly power ribbon cable, PL 5.10 Item 6. • Side 2 CCD PWB, PL 60.30 Item 4. • SPDH PWB, PL 5.10 Item 5. • Scanner PWB, PL 60.20 Item 4. Go to Flag 6. +24V is available at P/J454 between pin 1 and pin 3, and between pin 2 and pin 4. Y↓N→Check the wiring and connectors between P/J453 and P/J454. Repair as necessary. Go to Flag 7 and Flag 8. Check the wiring and connectors between P/J454 and P/ J455. The wiring and connectors are good. Y↓N→Repair the wiring or connectors as necessary. . Go to Flag 4. Check that both ends of the side 2 scan assembly data ribbon cable are clean and securely connected. The ribbon cable connections are good. Y↓N→Clean and reconnect the ribbon cable. If necessary, install a new side 2 scan assembly data ribbon cable, PL 5.10 Item 16. Install a new side 2 scan assembly data ribbon cable, PL 5.10 Item 16. Go to Flag 6. +24V is available at P/J454 between pin 1 and pin 3, and between pin 2 and pin 4. Y↓N→Check the wiring and connectors between P/J453 and P/J454. Repair as necessary. Go to Flag 7 and Flag 8. Check the wiring and connectors between P/J454 and P/J455. The wiring and connectors are good. Y↓N→Repair the wiring or connectors as necessary. . Go to Flag 4. Check that both ends of the side 2 scan assembly data ribbon cable are clean and securely connected. The ribbon cable connections are good. Y↓N→Clean and reconnect the ribbon cable. If necessary, install a side 2 scan assembly data ribbon cable PL 5.10 Item 16. Perform the steps that follow: 1. Install a new side 2 scan assembly data ribbon cable, PL 5.10 Item 16. 2. ADJ 60.3 IIT Registration, Magnification and Calibration. 3. SCP 5 Final Actions. Perform SCP 5 Final Actions.

• Code: 370A
• Description: Tray Out of Service RAP The IOT detected a fault in the tray and determines that the tray is out of service. The messages that follow will be displayed: • ‘Tray 1 out of service.’ • ‘Tray 2 out of service.’ • ‘Tray 3 out of service.’ • ‘Tray 4 out of service.’
• Remedy: Perform the steps that follow: 1. If tray 1 or tray 2 is out of service, check the components that follow. Install new components as necessary: • Tray assembly, PL 70.10 Item 15. • Tray 1 and 2 paper feed assembly, PL 80.26 Item 1. 2. If tray 3 is out of service, perform the 373B Tray 3 Out of Paper RAP. 3. If tray 4 is out of service, perform the 374B Tray 4 Out of Paper RAP.