• Code: 362-357-00, 362-960-00
• Description: Scanner Cooling Fan Fault RAP 362-357-00 A scanner cooling fan signal error was detected. 362-960-00 The cooling fan was not rotating.
• Remedy: Remove the scanner module top cover assembly, PL 60.15 Item 2. Hold the top cover interlock switch closed. Enter dC330 code 062-029 to run the cooling fan, MOT62-029. The motor runs. Y↓N→Go to Flag 1. Check MOT62-029. Refer to: • GP 10 How to Check a Motor. • P/J424, Scanner PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Cooling fan, PL 60.15 Item 6. • Scanner PWB, PL 60.20 Item 4. Add the dC330 code 062-034 to check the cooling fan lock alarm. The display reads high. Y↓N→Switch off, then switch on the machine. If the fault persists, install new components as necessary: • Cooling fan, PL 60.15 Item 6. • Scanner PWB, PL 60.20 Item 4. Install a new cooling fan, PL 60.15 Item 6.

• Code: 362-399-00
• Description: SPDH to Scanner Data Cable Failure RAP 362-399-00 A cable failure occurred between the SPDH and the scanner.
• Remedy: Go to Flag 1. Disconnect, then check the side 2 scan assembly data ribbon cable, and connectors P/J451 on the Side 2 CCD PWB and P/J413 on the Scanner PWB. The ribbon cable and connectors are clean and undamaged. Y↓N→Clean or repair the ribbon cable or connectors. Install new components as necessary: • Side 2 scan assembly data ribbon cable, PL 5.10 Item 16. • Scanner PWB, PL 60.20 Item 4. • Side 2 scan assembly, PL 60.30 Item 1. Re-install the ribbon cable. Check the operation of the machine. The fault persists. Y↓N→Perform SCP 5 Final Actions. Install new components as necessary: • Side 2 scan assembly data ribbon cable, PL 5.10 Item 16. • Scanner PWB, PL 60.20 Item 4. • Side 2 scan assembly, PL 60.30 Item 1.

• Code: 362-450-00 ... 362-472-00
• Description: Scanner Calibration Faults RAP 362-450-00 Dark range status bit was not clear prior to calibration. 362-451-00 Dark range status bit was not set after calibration. 362-452-00 Pixel offset status bit was not clear prior to calibration. 362-453-00 Pixel offset status bit was not set after calibration. 362-454-00 Gain range status bit was not clear prior to calibration. 362-455-00 Gain range status bit was not set after calibration. 362-456-00 Pixel gain status bit was not clear prior to calibration. 362-457-00 Pixel gain status bit was not set after calibration. 362-458-00 Highest intensity image pixel value exceeded maximum tolerance. 362-459-00 Pixel offset error (High) exceeded maximum adjustment allowed during dark calibration. 362-460-00 Pixel offset error (Low) exceeded maximum adjustment allowed during dark calibration. 362-461-00 Highest intensity image pixel value was lower than the minimum tolerance. 362-462-00 Pixel gain error (High) exceeded maximum adjustment allowed during white calibration. 362-463-00 Pixel gain error (Low) exceeded maximum adjustment allowed during white calibration. 362-464-00 The scanner was requested to perform another operation while busy. 362-466-00 Pixels were out of range during black calibration. 362-467-00 Pixels were out of range during white calibration. 362-468-00 Pixel clock error from the full width array. 362-469-00 Calibration ASIC comm’s error. 362-470-00 Unable to read the registers in the calibration ASIC. 362-471-00 Calibration ASIC write buffer was full. 362-472-00 Calibration ASIC comm’s time-out.
• Remedy: Perform ADJ 60.3 IIT Registration, Magnification and Calibration. The fault persists. Y↓N→Perform SCP 5 Final Actions. Go to Flag 1. Disconnect, then check the scan carriage data ribbon cable and connectors, P/ J445 on the Scanner CCD PWB and P/J412 on the Scanner PWB. The ribbon cable and connectors are clean and undamaged. Y↓N→Clean or repair the scan carriage data ribbon cable or connectors. Install new components as necessary: • Scan carriage data ribbon cable, PL 60.20 Item 17. • Scan carriage assembly, PL 60.20 Item 1. • Scanner PWB, PL 60.20 Item 4. Reconnect the scan carriage data ribbon cable. Go to Flag 2. Disconnect, then check the SBC PWB/scanner PWB data cable and connectors, P/J411 on the Scanner PWB and P/J854 on the SBC PWB. The data cable and connectors are clean and undamaged. Y↓N→Clean or repair the ribbon cable or connectors. Install new components as necessary: • SBC PWB/scanner PWB data cable, PL 60.20 Item 22. • Scanner PWB, PL 60.20 Item 4. If the fault persists, perform the 303D SBC PWB Diagnostics RAP. Perform dC301 Scanner System NVM Initialization. Then perform ADJ 60.3 IIT Registration, Magnification and Calibration. If the fault persists, perform an AltBoot, GP 4.

• Code: 362-473-00
• Description: UART RX Wrap Error RAP 362-473-00 UART RX wrap error.
• Remedy: Go to Flag 1. Disconnect, then check the SBC PWB/scanner PWB data cable and connectors P/J411 on the Scanner PWB and P/J854 on the SBC PWB. The data cable and connectors are clean and undamaged. Y↓N→Clean or repair the ribbon cable or connectors. Install new components as necessary: • SBC PWB/scanner PWB data cable, PL 60.20 Item 22. • Scanner PWB, PL 60.20 Item 4. If the fault persists, perform the 303D SBC PWB Diagnostics RAP. Perform the steps that follow: • Install a new SBC PWB/scanner PWB data cable, PL 60.20 Item 22. • Install a new scanner PWB, PL 60.20 Item 4. • The 303D SBC PWB Diagnostics RAP.

• Code: 362-474-00, 362-475-00
• Description: Stepper Speed/Reset Error RAP 362-474-00 Stepper speed error. 362-475-00 Move before reset error.
• Remedy: Perform the 362-473-00 UART RX Wrap Error RAP.

• Code: 362-476-00
• Description: Scan Carriage Home Sensor RAP 362-476-00 Scan carriage home sensor was not cleared or actuated in time.
• Remedy: Visually check the scanner carriage alignment through the document glass. Carriage alignment is good. Y↓N→Perform Scan Carriage Assembly. Refer to. Enter dC330 code 062-024, scan carriage move to document size position, then cancel the code. Enter dC330 code 062-031, scan carriage move to home position, then cancel the code. The scan carriage moves to the document size position then returns to the home position. Y↓N→Check the condition and adjustment of the scan drive belt, Scan Carriage Drive Belt. The scan carriage drive belt is good. Y↓N→Install a new scan carriage drive belt, PL 60.20 Item 8. Check the scan carriage motor, MOT62-031. Refer to: • Flag 2 and. • GP 10, How to Check a Motor. • P/J438, P/J421, Scanner PWB. • 301H +24V Distribution RAP. • 301L 0V Distribution RAP. Install new components as necessary: • Carriage motor assembly PL 60.20 Item 2. • Scanner PWB, PL 60.20 Item 4. Enter dC330 code 062-100, carriage home sensor, Q62-100. Add code 062-023, carriage home sensor test. The carriage will move into and out of the home position. The display changes. Y↓N→Go to Flag 1. Check Q62-100. Refer to: • GP 11, How to Check a Sensor. • P/J439, P/J40, Scanner PWB. • 301C +3.3V Distribution RAP. • 301L 0V Distribution RAP. Install new components as necessary: • Carriage home sensor, PL 60.20 Item 7. • Scanner PWB, PL 60.20 Item 4. Perform SCP 5 Final Actions.

• Code: 362-477-00 ... 362-481-00, 362-782-00
• Description: Timing Errors RAP 362-477-00 Stepper busy error. 362-478-00 Real time error. 362-479-00 Page synchronization error. 362-480-00 Initialize time error. 362-481-00 SPDH client timeout. 362-782-00 IIT remote NVM read timeout.
• Remedy: Perform the 362-473-00 UART RX Wrap Error RAP.

• Code: 362-490-00, 362-491, 366-490-00, 366-491
• Description: Side 1 and Side 2 Data Steerer Error RAP 362-490-00 A side 1 scanner data steerer error was found during the transfer of data between the scanner PWB and the SBC PWB. 362-491-00 A side 1 scanner data steerer Tx error was found during the transfer of data between the scanner PWB and the SBC PWB. 366-490-00 A side 2 scanner data steerer error was found during the transfer of data between the scanner PWB and the SBC PWB. 366-491-00 A side 2 scanner data steerer error Tx was found during the transfer of data between the scanner PWB and the SBC PWB.
• Remedy: Switch off, then switch on the machine, GP 14. Retry a print or copy job. The fault persists. Y↓N→The faults returns after less than 1000 copies/prints have been made. Y↓N→Perform SCP 5 Final actions. Install a new scanner PWB, PL 60.20 Item 4. Install a new scanner PWB, PL 60.20 Item 4.