Code :

Code: 13.31.00
Display: 13.31.00 JAM INSIDE UPPER RIGHT DOOR
Description: Paper is jammed in the fuser.
Remedy: 1. Follow the onscreen help to clear the jam. Touch OK to continue. 2. Check for obstructions in the fuser. 3. Check for obstructions in the duplexer.

Code: 13.JJ.NT
Display: 13.JJ.NT JAM IN OUTPUT BIN
Description: Paper is jammed in the output bin. Use this list to determine the exact location of the jam: • 13.12.07 = staple cartridge • 13.12.08 = output bin paper-present sensor (paper is stuck) • 13.12.09 = output bin inlet sensor (paper is stuck) • 13.12.10 = output bin inlet sensor (paper did not reach the sensor at the appropriate time) • 13.12.11 = paper present in the output bin when the MFP is turned on • 13.31.00 = paper jammed in the reversing assembly
Remedy: 1. Clear all jammed paper. 2. Verify that the connector J50 on the DC controller PCB is firmly seated. 3. Verify that the two connectors on the rear of the reversing assembly are installed. 4. Use the component diagnostics test to test three motors: switchback motor, intermediate switchback motor, and output motor. 5. Use the component diagnostics test to test two sensors: face-up/face-down solenoid and alienation solenoid. 6. Use the manual sensor test to test two sensors: paper delivery sensor and reversing-paper sensor. 7. If any of these components fail, replace the reversing assembly.

Code: 13.JJ.NT
Display: 13.JJ.NT JAM IN TRAY 1
Description: The MP tray pickup solenoid might be defective.
Remedy: Remove any jammed paper from tray 1. Follow the instructions on the control panel. If the message persists, open the DIAGNOSTICS menu and touch COMPONENT TEST. Run the test for MP TRAY SOLENOID. If the solenoid is defective, replace it.

Code: 13.JJ.NT
Display: 13.JJ.NT JAM INSIDE LOWER RIGHT DOOR
Description: Paper is jammed inside the lower right door.
Remedy: 1. Follow the onscreen help to clear the jam. Touch OK to continue. 2. It might be a no-pick jam. Check the tray 3 and 4 paper pickup and paper feed rollers. Reseat the rollers if necessary. Replace the rollers if they are worn or damaged. 3. Ensure that paper is loaded correctly in the paper tray. 4. Try exchanging paper trays to isolate the problem.

Code: 13.JJ.NT
Display: 13.JJ.NT JAM INSIDE OUTPUT ACCESSORY BRIDGE
Description: Paper is jammed inside the output accessory bridge.
Remedy: 1. Follow the onscreen help to clear the jam. Touch OK to continue. 2. Check for obstructions inside the output accessory bridge. 3. Try printing a simplex job to isolate the issue. 4. Remove and reinstall the output accessory bridge. Check for paper after removal.

Code: 13.JJ.NT
Display: 13.JJ.NT JAM INSIDE SMALL FRONT DOOR
Description: Paper is jammed inside the small front door.
Remedy: 1. Follow the onscreen help to clear the jam. Touch OK to continue. 2. Check for obstructions inside the output accessory bridge. 3. Try printing a simplex job to isolate the issue. 4. Remove and reinstall the output accessory bridge. Check for paper after removal.

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