• Code: 13.10.00
• Display: 13.10.00 JAM INSIDE LOWER LEFT DOOR or 13.10.00 JAM INSIDE DUPLEXER
• Description: • A media stay jam occurred in the reversing area. • The media did not reach the duplexer media reverse sensor (SR33) within the specified time. • If this error reoccurs, it is a 13.10.00 JAM INSIDE DUPLEXER error.
• Remedy: 1 Check for obstructions and residual media in the paper path in the post fuser and duplexer diverter area. 2 Make sure that the lower left door closes correctly. 3 Check the duplex diverter mechanism and the duplex diverter solenoid for correct functionality. 4 Check the duplexer media reverse sensor (SR33) for correct functionality. 5 Check the supporting connectors to the DC controller PCA.

• Code: 13.11.00
• Display: 13.11.00 JAM INSIDE LOWER LEFT DOOR or 13.11.00 JAM INSIDE DUPLEXER
• Description: • A media stay jam occurred in the reversing area. • The duplexer reverse sensor (SR33) detects residual media beyond the specified time. • If this error reoccurs, it is a 13.11.00 JAM INSIDE DUPLEXER error.
• Remedy: 1 Check for obstructions and residual media in the paper path in the post fuser and duplexer diverter area. 2 Make sure that the lower left door closes correctly. 3 Check the duplex diverter mechanism and the duplex diverter solenoid for correct functionality. 4 Check the duplexer reverse sensor (SR33) for correct functionality. 5 Check the supporting connectors to the DC controller PCA.

• Code: 13.11.05
• Display: 13.11.05 JAM IN INPUT ACCESSORY
• Description: • A page is jammed in the paper path at the registration area. • A pickup delay jam occurred
• Remedy: 1 Clear the jam in the indicated area. 2 Close the door so the printer attempts to clear the paper path. 3 Perform a paper-path test. 4 If the error persists, replace the paper pickup assembly.

• Code: 13.11.06
• Display: 13.11.06 PICKUP STATIONARY JAM
• Description: A page is jammed in the pickup area of the input accessory.
• Remedy: 1 Clear the jam in the indicated area of the input device. 2 Remove the media from the right door of the printer engine.

• Code: 13.11.07
• Display: 13.11.07 JAM IN INPUT ACCESSORY
• Description: • A page is jammed in the right door area. • A page stopped in the registration area.
• Remedy: 1 Clear the jam in the indicated area. 2 Close the door so the printer attempts to clear the paper path. 3 If the error persists, replace the vertical transfer unit.

• Code: 13.11.08
• Display: 13.11.08 JAM IN INPUT ACCESSORY
• Description: • A page is jammed in the paper path at the vertical transfer unit registration area. • A paper delivery delay jam occurred.
• Remedy: 1 Clear the jam in the indicated area. 2 Close the door so the printer attempts to clear the paper path. 3 Make sure that the vertical transfer sensor is functional. 4 If the error persists, replace the vertical transfer sensor. 5 Replace the vertical transfer unit.

• Code: 13.11.09
• Display: 13.11.09 JAM IN INPUT ACCESSORY
• Description: • A page is jammed in the paper path at the right door area. • A paper delivery stationary jam occurred.
• Remedy: 1 Clear the jam in the indicated area. 2 Close the door so the printer attempts to clear the paper path. 3 Replace the paper path connection unit. 4 Replace the vertical registration assembly. 5 If the error persists, replace the diverter.

• Code: 13.11.10
• Display: 13.11.10 RESIDUAL JAM IN DELIVERY AREA
• Description: A page is jammed in the delivery area when the power is turned on or when the front door is closed.
• Remedy: 1 Clear the jam. 2 Turn the printer off, and then turn the printer on again. 3 Replace the paper path connection unit. 4 Replace the vertical registration assembly.