• Code: 13.13.00
• Display: 13.13.00 JAM INSIDE DUPLEXER
• Description: • A media stay jam occurred in the duplexer. • The media did not reach the duplexer media path sensor (SR31) within the specified time.
• Remedy: 1 Remove the duplexer and check for correct seating, residual media, or obstructions. 2 Check the inside of the duplexer and the duplex cavity for residual media or obstructions. 3 Check the duplexer side registration guides for free movement. Replace the duplexer if necessary. 4 Check the feed rollers and the drive gear trains for damage. Replace them if necessary. 5 Check the duplex media path sensor (SR31) for correct functionality, and check the supporting connectors to the DC controller PCA. 6 If the error persists, replace the duplexer.

• Code: 13.1C.00
• Display: 13.1C.00 FUSER JAM LOWER LEFT DOOR
• Description: A fuser wrap jam occurred. The printer detected that media is wrapped around the fuser roller
• Remedy: 1 Make sure that the media being used is within specifications, and that the correct media type settings for the media being used are set on the control panel. 2 Remove the media from the fuser through the lower left door. Removing the fuser assembly might be helpful. 3 Check the fuser output sensor (PS150) and its flag for correct functionality, and check the supporting connectors to the DC controller PCA. 4 Check the fuser rollers for damage or contamination. Verify fuser integrity by printing a demo or configuration page. 5 Replace the fuser assembly if necessary.

• Code: 13.1D.00
• Display: 13.1D.00 JAM INSIDE PAPER PATH
• Description: • An ITB wrap jam occurred. • The media did not reach the fuser input sensor (SR6) within the specified time.
• Remedy: 1 Make sure that the media being used is within specifications, and that the correct media type settings for the media being used are set on the control panel. 2 Remove and check the ITB for residual media. 3 Check the T2 area for residual media. 4 Check the ITB for media-caused damage. Replace the ITB if necessary. 5 Check the fuser input sensor (SR6) for correct functionality, and check the supporting connectors to the DC controller PCA.

• Code: 13.20.00
• Display: 13.20.00 JAM INSIDE PAPER PATH
• Description: • A residual media jam occurred in the paper path. • The T2 input sensor (SR42), the fuser input sensor (SR6), and/or the fuser output sensor (PS1501) detect media when the printer doors are closed.
• Remedy: 1 Check the paper path from the registration area to the T2 area and through the fuser. If there is jammed media, remove the ITB and fuser. Remove the jammed media. 2 Check the right side lower door area for residual media or jammed sensor flags. 3 Check the T2 input sensor (SR42), the fuser upstream sensor (SR6), and the fuser output sensor (PS1501) for correct flag movement and functionality. 4 Check connectors J3207 and J121 on the DC controller. 5 Check the supporting connectors to the DC controller PCA.

• Code: 13.25.00
• Display: 13.25.00 JAM INSIDE UPPER RIGHT DOOR
• Description: The media is detected as longer than what is configured on the control panel, as reported by the registration sensor (SR3).
• Remedy: 1 Check for supported media, and that the media size for the tray is correctly set on the control panel. 2 Make sure that the software program or the driver settings are requesting the size of media that is in the tray. (This is particularly important if the tray size is set to ANY SIZE because the printer registers that the media is the size requested from the job.)

• Code: 13.29.00
• Display: 13.29.00 JAM INSIDE DUPLEXER
• Description: • A re-feeding jam occurred in the duplexer. • The duplexer media re-feed sensor (SR30) detects media when the printer doors are closed.
• Remedy: 1 Remove the duplexer, and check the inside of the duplexer and the duplex cavity for residual media. 2 Check the duplexer media re-feed sensor (SR30) for correct functionality, and check the supporting connectors to the DC controller PCA. 3 If the error persists, replace the duplexer.

• Code: 13.32.00
• Display: 13.32.00 JAM IN TRAY X or 13.32.00 JAM INSIDE LOWER RIGHT DOOR
• Description: • Residual media is detected in or near tray 2 or tray 3 as indicated at power on, or when the printer is coming out of PowerSave mode. • If this error reoccurs, it is a 13.32.00 JAM INSIDE LOWER RIGHT DOOR error.
• Remedy: 1 Remove the media from the pickup area of tray 2 or tray 3 through the tray or the lower right door. 2 Check the tray-size guides for correct settings. 3 Check the tray 2 media path sensor A (SR11) and the tray 2 media path sensor B (SR12) for correct functionality. Check the supporting connectors to the DC controller PCA. 4 Check the tray 3 media path sensor A (SR13) and the tray 3 media path sensor B (SR14) for correct functionality (see “Paper path jam sensors” on page 373). Check the supporting connectors to the DC controller PCA.

• Code: 13.3E.00
• Display: 13.3E.00 JAM INSIDE TOP OUTPUT BIN or 13.3E.00 JAM INSIDE UPPER LEFT DOOR
• Description: • Residual media is detected under the face-down output sensor (PS901). • If this error reoccurs, it is a 13.3E.00 JAM INSIDE UPPER LEFT DOOR error.
• Remedy: 1 Remove the media from the facedown delivery area. 2 Check the face-down output sensor (PS901) for correct functionality, and check the supporting connectors to the DC controller PCA.