Code :

Code: 13.11.XY
Display: 13.11.XY JAM IN INPUT ACCESSORY
Description: • Media is late from tray 4.
Note XY can be 05, 06, 07, 08, 09, or 10.
Remedy: 1 Check for jammed media by opening tray 4 and opening the lower right door. 2 Check the paper-path transition between tray 4 and the print engine. 3 Check the tray-size guides for correct settings. 4 Replace the pickup rollers and the feed rollers if they are worn.

Code: 13.12.00
Display: 13.12.00 JAM INSIDE DUPLEXER
Description: • A media delay jam occurred in the duplexer. • The media did not reach the duplexer media path sensor (SR31) within the specified time.
Remedy: 1 Remove the duplexer and check for correct seating, residual media, or obstructions. 2 Check the inside of the duplexer and the duplex cavity for residual media or obstructions. 3 Check the duplexer side registration guides for free movement. Replace the duplexer if necessary. 4 Check the feed rollers and the drive gear trains for damage. Replace them if necessary. 5 Check the duplexer media path sensor (SR31) for correct functionality, and check the supporting connectors to the DC controller PCA.

Code: 13.12.11
Display: 13.12.11 JAM IN LEFT ACCESSORY
Description: A staple jam exists in the stapling unit.
Remedy: 1 Clear the jam. 2 Turn the printer off, and then turn the printer on again. 3 Test the staple sliding motor (M8). 4 Make sure that the stapler unit slides to the home position at power on. 5 Make sure that the staple cartridge is installed correctly. 6 Make sure that no damaged staples exist in the staple cartridge or in the stapler unit. 7 Test another staple cartridge. 8 Check all of the cable connections at the module and at the controller PCA. 9 Replace the stapler unit. 10 Replace the controller PCA.

Code: 13.12.21
Display: 13.12.21 JAM IN LEFT ACCESSORY
Description: A jam (initial jam) exists in the flipper assembly.
Remedy: 1 Clear the jam. 2 Turn the printer off, and then turn the printer on again. 3 Clean the optical entry sensor. 4 Make sure that the entry sensor moves freely, and run the sensor check mode to test the entry sensor. 5 Calibrate the flipping sensor D/A clear. 6 Activate the reverse motor (M9) to make sure that the motor activates the assembly. 7 Make sure that the paper guide wire is positioned correctly. 8 Replace the flipper assembly. 9 Replace the controller PCA.

Code: 13.12.31
Display: 13.12.31 JAM IN LEFT ACCESSORY
Description: A jam (initial jam) exists in the paperpath area.
Remedy: 1 Make sure that the printer and the finishing device are installed on a flat, solid surface. 2 Make sure that the printer is processing media correctly. 3 Clear the jam. 4 Turn the printer off, and then turn the printer on again. 5 Replace the controller PCA. 6 Make sure that the media in use meets specifications. 7 Replace the whole unit. 8 Replace the flipper assembly.

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