• Code: 61.01.00:85
• Description: No data received from IPS. Check that IPS and engine are up and running, and data cable is connected. If the problem persists, call your support representative.
• Causes: a. The data cable between the Internal Print Server and the printer engine is disconnected or damaged. b. The printer or engine is not working. c. The network is not correctly configured.
• Remedy: 1. Check that data cable and connections are OK. 2. Ensure that Internal Print Server and printer engine (lights and LEDs) are up and running. 3. Ensure that the printer configuration in the Internal Print Software is as recommended.

• Code: 61.02.00:01
• Description: Unexpected printing interrupt. Job canceled. Check that you have the recommended IPS configuration and the right connection between IPS and printer engine, also run drying diagnostics. If the problem persists, call your support representative.
• Causes: The job is cancelled because the safety heater timeout has been triggered: the substrate is spending too much time in the print zone with high-powered lamps. Usually this is because a lack of system performance: the Internal Print Server is not providing data to the engine fast enough.
• Remedy: 1. Check that the Internal Print Server computer has the recommended configuration and no other thirdparty software installed. 2. Check the performance of the hard disk drive. If the problem persists, replace the hard disk drive. See Ebox hard disk drive. 3. Run printhead control link and drying diagnostics.

• Code: 61.09.00:04
• Description: Unexpected end of file. Job cancelled. Check that you have the recommended IPS configuration and the right connection between IPS and printer engine. Check that your file is OK. If the problem persists, call your support representative.
• Causes: a. Sporadic error b. Job file corruption c. Connection problem between IPS and printer engine d. Very strange printer firmware or Internal Print Server software corruption
• Remedy: 1. Check that the Internal Print Server configuration is as recommended and there is no software running that could reduce performance. 2. Turn off the printer, wait 10 seconds, then restart the printer. 3. The job file may be corrupted or cropped, try to RIP it again. 4. Check the connection between Internal Print Server and printer engine. 5. Reinstall printer firmware and Internal Print Server sofware.

• Code: 79.04, 79.X:04
• Description: Generic firmware error
• Causes: a. An internal firmware error has occurred in the printer. If the error persists, retrieve the printer’s error logs and escalate the problem to HP. b. The 79.X:04 error is advisory, and does not require an immediate reboot. It reports that the firmware is functional and that the printer can still be used, but recommends restarting the printer when possible in order to ensure that this system error will not be displayed again. c. A 79:04 system error is usually a consequence of an immediate printer shutdown following another system error.
• Remedy: 1. Switch the printer off and on. 2. If the error persists, check that the printer has the latest firmware version. If not, update the firmware to the latest version. 3. Perform the hard disk test from the e-box subsystem diagnostic. 4. If possible, extract the service plot and interpret the results. 5. If the error persists, replace the hard disk drive

• Code: 79.04.00:00
• Description: Generic system error. Reboot the printer. If the problem persists, call your support representative
• Causes: a. This system error code can also be displayed as 79:04 or 79.1:04 (generic firmware error). b. An internal firmware error has occurred in the printer. If the error persists, retrieve the printer’s error logs and escalate the problem to HP. c. The 79.1:04 error is an advisory error, not forcing the customer to restart the printer immediately, reporting that the internal firmware is not critical and that the printer can still be used, but recommend restarting the printer when possible in order to ensure that this system error will not be displayed again. d. A 79:04 system error is usually a consequence of an immediate printer shutdown following another system error.
• Remedy: 1. Switch the printer off and then on again. 2. If the error persists, check that the printer has the latest firmware version. If not, update the firmware to the latest version. 3. Perform the hard disk test from the e-box subsystem diagnostic. 4. If possible, extract the service plot and interpret the results. 5. If the error persists, replace the hard disk drive.

• Code: 79:03
• Description: A critical error has occurred in the communication between the formatter board and one of the engine PCI boards.
• Causes: a. Sporadic error b. PCI board connection failure c. Faulty engine board d. Faulty formatter board
• Remedy: 1. Turn off the printer, wait 10 seconds, then restart the printer. 2. Disconnect both PCI boards from the formatter and clean the PCI ports by blowing into them. Clean the PCI contacts in the engine boards and reconnect. 3. Replace the engine board. See Engine PCA. 4. Replace the formatter board.

• Code: 86.00.00:02
• Description: Scan-axis length test failure. Check scan-axis path, clean encoder, run diagnostic. If the problem persists, call your support representative. The scan-axis length is not as expected.
• Causes: a. A high friction point, or something blocking the carriage path b. Damage to the scan-axis encoder strip
• Remedy: 1. Check for possible obstructions in the carriage path (with the printer turned off, manually uncap the service station and move the carriage along the scan axis to search for possible high friction points. Look for objects or possible problems in the carriage path, the rods, bushings, and platen area. 2. Perform the service function test, which can help to diagnose any possible problem with friction problems in the gear axis. 3. Check for possible damage in the scan-axis encoder strip and replace if required.

• Code: 86.01.00:01
• Description: Carriage movement failure. Make sure maintenance routines are up to date and then select Reinitialize carriage from the Tools menu. Perform the carriage-rail cleaning process; if the problem persists, call your support representative.
• Causes: a. Sporadic problem b. Carriage movement jammed c. Carriage movement friction too high
• Remedy: 1. Ensure that there is no obstacle in the carriage path. 2. Perform carriage rail maintenance to clean the rails and check friction. 3. Run the scan-axis diagnostics to check whether the problem comes from other part. 4. Reinitialize the carriage, if it continues failing.