• Code: 63:20
• Description: Potential problem entering sleep mode (Advisory)
• Causes: Potential problem entering sleep mode.
• Remedy: Call agent: • Call Agent: Reboot the unit. Restore factory settings. Perform a FW upgrade.

• Code: 65:04
• Description: Internal I/O error
• Causes: Internal I/O error.
• Remedy: Call agent: 1. Check that the LAN cable is connected. 2. Reboot the unit. 3. Restore factory settings. 4. Check that the printer has the latest FW. If not, upgrade to the latest FW.

• Code: 68:03
• Description: Non-critical permament data was lost NVM tag was not found trying to store a CDS object
• Causes: Permanent data was lost (i.e. configuration, accounting data). It might happen after a FW upgrade with a data structure not compatible with the previous one.
• Remedy: Call agent: • Press OK to continue.

• Code: 71:03
• Description: Out of Memory failure
• Causes: Out of memory.
• Remedy: Call agent: • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

• Code: 74.1:04
• Description: Unable to upload substrate profile file thru the EWS
• Causes: EWS: Unable to upload substrate profile file thru the EWS.
• Remedy: Call agent: 1. Turn the power off at the rear of the printer and disconnect both power cords. Reconnect the power cords and turn on the printer. 2. Upload the substrate profile.

• Code: 74:01
• Description: Unable to upload FW file through the EWS
• Causes: EWS: Unable to upload FW file through the EWS.
• Remedy: Call agent: 1. Turn the power off at the rear of the printer and disconnect both power cords. Reconnect the power cords and turn on the printer. 2. Resend the firmware update file to the printer.

• Code: 76:03
• Description: Hard Disk Drive out of space
• Causes: Hard Disk area is full.
• Remedy: Call agent: • Enter the Service test: HDD recovery utility.

• Code: 78.1:04
• Description: The printer has no substrate preset for this substrate
• Causes: The printer has no substrate preset for this substrate.
• Remedy: Call agent: • Check that the printer has the latest firmware version. If not, update the firmware to the latest version.