• Code: 49.XX.YY
• Description: Error To continue turn off then on. A firmware error occurred. Corrupted print jobs, software application issues, non-product specific print drivers, poor quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories can cause this error.
• Remedy: 1. Turn the product off, and then on. 2. If the error persists, check the following: • The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. • The error might be caused by the print job, due to an invalid print driver, a problem with the software application, or a problem with the file being printed. • Upgrading the product firmware might help resolve the error. See the product user guide for more information. When a 49 error occurs, the user sees a 49.XXXX message on the control panel (where XXXX is replaced by a combination of letters and numbers). A 49 error might happen at any time for multiple reasons. Although some types of 49 errors can be caused by hardware failures, it is more common for 49 errors to be caused by printing a specific document or performing some task on the product. 49 errors most often occur when a product is asked to perform an action that the product firmware is not capable of and might not have been designed to comply with, such as: • Printing files with unsupported programming commands • A unique combination of user environment and user interactions with the product • Interfacing with a third-party solution that was not designed to work with the product • Specific timing, network traffic, or concurrent processing of jobs Each of these interactions could cause the product firmware to initiate an action that the product cannot accomplish. In situations like this, the product might present the error if it has no other option. When these errors occur, the only way to recover is to turn the product's power off and back on. NOTE: LaserJet formatter PCAs are rarely the root cause of 49 service errors. Please do not replace the formatter or flash unless troubleshooting has identified the formatter as the root cause. If the error persists, continue troubleshooting with the flowcharts for either Intermittent or Persistent 49 error troubleshooting (whichever is appropriate) in document c03122817, gHP LaserJet FutureSmart Devices - 49 Error Troubleshooting (Persistent and Intermittent)h.

• Code: 54.30.00
• Description: Calibration error. An engine calibration has failed. Details of which calibration and failure reason can be found in the payload. 610000AC Sensor_Cms_Calibrate_Unknown_Sensor Tried to start a page calibration scan with an unknown sensor ID. Only Zim and BDD sensors are recognized. 610000AD Sensor_Cms_Calibrate_Invalid_Sensor A sensor other than Zim was specified for the pen calibration scan. 610000AE Sensor_Cms_Calibrate_Overshoot The paper advanced too far during a page calibration such that the printed artifact could not be scanned. This assert could happen if the mech wasn't able to stop the paper movement accurately.
• Remedy: 1. Turn the power off on the product by pressing the power button and holding it for more than 3 seconds. 2. Unplug power cord from back of product and wait 30 seconds. 3. Plug power cord back into product. 4. Turn the power on to the product using power button. 5. If the error condition is cleared then the issue is resolved, if not continue to step 6. 6. Repeat steps 1 & 2. 7. Remove the formatter, check formatter thoroughly for loose any connections and reseat them, then reinstall the formatter. 8. Repeat steps 3 & 4. 9. If the error condition is cleared then the issue is resolved, if issue is not resolved replace the Mech Kit. NOTE: It is critical to either print the event log after power cycle clears issue, or access the event log through EWS and capture the 8 character fail code value corresponding to the 61.00.0X and log it into the case. Look for the last 61.00.0x error that occurred which also has the 8 character value under the text description. This value is critical in HP understanding the failure and debugging potential field issues.

• Code: 58.10.02
• Description: Ink Sensor Failure. SHAID electrical failure.
• Remedy: 1. Turn the power off on the product by pressing the power button and holding it for more than 3 seconds. 2. Unplug power cord from back of product and wait 30 seconds. 3. Plug power cord back into product. 4. Turn the power on to the product using power button. 5. If the error condition is cleared then the issue is resolved, if not continue to step 6. 6. Repeat steps 1 & 2. 7. Remove the formatter, check formatter thoroughly for loose any connections and reseat them, then reinstall the formatter. 8. Repeat steps 3 & 4. 9. If the error condition is cleared then the issue is resolved, if issue is not resolved replace the Mech Kit.

• Code: 61.00.01, 61.00.02, 61.00.03
• Description: 61.00.01 Print Engine Error 61.00.02 Print Engine Error 61.00.03 Print Engine Error. The print engine has encountered an error. The payload data will be included which will be with the error code, and. string. Service_Station_Cap_Home_Long (6100000D) Paper_Load_Tray1_Pick_Motor (6100002D) Paper_Load_Pick_Tire_Index_Sensor (6100002E) Service_Station_Cap_Home_Short (6100000E) SS_Restricted_Movement_Error (61000011) Lift_Restricted_Movement_Error (61000012) Carriage_Restricted_Movement_Error (61000013) Service_Move_To_Tranny_State (610000C8) DPU_Printbar_Crash_Into_Service_Station (610000D3) DPU_Service_Station_Under_Print_Bar (610000D4) Printbar_Clutch_Slippage (61000035) Service_Station_Pen_Too_Cold (6100000B) Service_Station_Home_Failure (6100000C) Service_Carriage_Home_Invalid (610000C9) Pen_Start_Up_Spits_Already_Done (6100004E)
• Remedy: 1. Turn the power off on the product by pressing the power button and holding it for more than 3 seconds. 2. Unplug power cord from back of product and wait 30 seconds. 3. Plug power cord back into product. 4. Turn the power on to the product using power button. 5. If the error condition is cleared then the issue is resolved, if not continue to step 6. 6. Repeat steps 1 & 2. 7. Remove the formatter, check formatter thoroughly for loose any connections and reseat them, then reinstall the formatter. 8. Repeat steps 3 & 4. 9. If the error condition is cleared then the issue is resolved, if issue is not resolved replace the Mech Kit. NOTE: It is critical to either print the event log after power cycle clears issue, or access the event log through EWS and capture the 8 character fail code value corresponding to the 61.00.0X and log it into the case. Look for the last 61.00.0x error that occurred which also has the 8 character value under the text description. This value is critical in HP understanding the failure and debugging potential field issues.

• Code: 81.WX.00
• Description: Wireless Network Error To continue turn off then on. A wireless network component on the product has failed. 81.02.00 Wireless network Event 81.07.00 Internal Wireless Networking event
• Remedy: 1. Turn the product off then on. 2. Turn the product off, reseat the wireless network component and turn the product back on. 3. If error persists, replace the wireless network component.

• Code: 81.WX.YZ
• Description: Embedded Jetdirect Error To continue turn off then on. The product experienced an embedded HP Jetdirect print server critical error. 81.01.00 EIO Event 81.03.00 Access Point Wireless Network event 81.04.00 JetDirect inside Network event 81.06.00 Internal EIO Networking event 81.08.00 Internal Access Point Wireless Network event 81.09.00 Internal JetDirect inside Network event
• Remedy: 1. Turn the product off then on. 2. Turn the product off, reseat the EIO accessory and turn the product back on. 3. If error persists replace the formatter.

• Code: 82.73.45
• Description: Disk Successfully cleaned. Event log only, disk successfully cleaned.
• Remedy: No action necessary.

• Code: 82.73.46, 82.73.47
• Description: A hard disk or compact flash disk cleaning failed. This error is usually caused by a failure of the disk hardware.
• Remedy: 1. Turn the product off, and then on. 2. Use the Clean Disk item in the Preboot menu. 3. Reload the firmware.