• Code: 99.00.05
• Description: Upgrade not performed timeout during receive. A remote firmware upgrade (RFU) was not performed. The issue is an I/O timeout when reading image data.
• Remedy: The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the firmware upgrade again, or upgrade using the USB walk-up port.

• Code: 99.00.06
• Description: Upgrade not performed error reading upgrade. A remote firmware upgrade (RFU) was not performed. The issue is an unexpected read error when reading the header number and size.
• Remedy: 1. Download the RFU file, and then attempt the upgrade again. 2. If the error persists, replace the hard disk.

• Code: 99.00.07
• Description: Upgrade not performed error reading upgrade. A remote firmware upgrade (RFU) was not performed. The issue is an unexpected read error when reading the rest of the header.
• Remedy: 1. Download the RFU file, and then attempt the upgrade again. 2. If the error persists, replace the hard disk.

• Code: 99.00.08
• Description: Upgrade not performed error reading upgrade. A remote firmware upgrade (RFU) was not performed. The issue is an unexpected read error when reading image data.
• Remedy: 1. Download the RFU file, and then attempt the upgrade again. 2. If the error persists, replace the hard disk.

• Code: 99.00.09
• Description: Upgrade canceled by user. A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user.
• Remedy: Resend the RFU.

• Code: 99.00.10
• Description: Upgrade canceled by user. A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user when reading the header number and size.
• Remedy: Resend the RFU.

• Code: 99.00.11
• Description: Upgrade canceled by user. A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user when reading the rest of the header.
• Remedy: Resend the RFU.

• Code: 99.00.12
• Description: Upgrade not performed the file is invalid. A remote firmware upgrade (RFU) was not performed. The header number is 1, but the header size does not match version 1 size.
• Remedy: Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU.