• Code: 245.10
• Description: Tray 5 page exits pass thru sensorbroken early. Possible causes:
  • Defective pass thru sensor
  • Faulty cable in connector JOPT1 on the system board
• Remedy: • Make sure the proper media is set for the type of paper used in tray 5. • Check for anything in the paper path that might cause the paper to Jam. • The exits pass thru sensor may not be functioning properly. Go to “245.10—Paper Jam service check.

• Code: 245.11
• Description: Tray 5 sensor never broke. Possible causes:
  • Incorrect tray 5 media setting
  • Incorrect tray 5 paper loading
  • Incorrect media restraint setting
  • Paper tray failure • Aligner failure
  • Transport belt module failure
  • Loading card stock from the special media tray above the fillline.
  • High humidity (replace paper)
• Remedy: 1. Ensure the proper media is set for the type of paper used in tray 5. 2. Fan media, and then stack flat in tray 5. 3. Properly set the media restraints in tray 5. 4. Check the pick arm rolls (tires) in tray 5 and replace if worn. If the problem persists, go to “245.03, 245.11— Paper Jam service check”.

• Code: 245.17
• Description: Tray 5 detected a jam from idle. Possible causes:
  • Paper jam leaves a page over the sensor
  • Defective input sensor
  • Faulty system board
• Remedy: • Clear away anything in the paper path that might cause the paper to jam. • If the problem persists, go to “245.17—Paper Jam service check.

• Code: 245.29
• Description: Tray 5 is not ready or missing while printing. Possible cause paper tray 5 assemblyfailure.
• Remedy: • Make sure that tray 5 is correctly inserted. • If the problem persists, go to “245.29—Paper Jam service check”.

• Code: 250.03
• Description: While feeding from the multipurpose feeder, the input sensor did not break. Possible causes:
  • Incorrect media setting
  • Incorrect paper loading
  • Incorrect media restraint setting
  • Transport belt failure
  • Paper tray failure
• Remedy: 1. Remove all media present in the paper path. 2. Ensure proper media is set for the type of paper used. 3. Fan media, and stack it flat in the tray or multipurpose feeder. 4. Properly set media restraints in the paper tray. 5. Replace the paper tray. If the problem persists, to “200.11, 250.03—Paper Jam error service check”.

• Code: 250.05
• Description: While feeding from the multipurpose feeder, the input sensor is not made. Possible causes:
  • Incorrect media setting
  • Incorrect paper loading
  • Incorrect media restraint setting
  • Multipurpose feeder pick mechanism failure
  • System board failure
• Remedy: 1. Remove all the media present in the paper path. 2. Ensure proper media is set for the type of paper used. 3. Fan media, and stack it flat in the tray or multipurpose feeder. 4. Properly set media restraints in the paper tray. 5. Check the MP feeder pick tires and clean if necessary. 6. Check the multipurpose feeder pick arm rolls (tires), and then clean if necessary. 7. Replace the paper tray.

• Code: 250.21
• Description: Multipurpose feeder motor stalled. Possible causes:
  • Multipurpose feeder motor failure
  • Cabling failure
  • Multipurpose feeder gearassembly failure
  • System board failure
• Remedy: • Remove all the media present in the paper path. • Ensure proper media is set for the type of paper used. • Fan media, and stack it flat in the tray or multipurpose feeder. If the previous actions do not fix the problem, go to “146.xx, 148.xx—Motor (MPF/duplex) error service check”.

• Code: 31
• Description: Defective or Missing <color> Cartridge
• Remedy: • Reseat the specified toner cartridge. • Inspect the smart chip card contacts (A) for damage, contamination or positioning error. If damaged, contact your next level of service. • Inspect the toner cartridge contacts for damage/contamination. Replace the toner cartridge if defective. • Inspect the JSBTN1 cable connection. Properly connect the cable if not connected properly. Replace the cable if damaged. • Replace the indicated cartridge. • If the problem still exists, replace the system board.